---
title: "The HelpDocs Trial"
description: "All new HelpDocs users get a 14 day free trial. 🎉 Here's how to sign up."
url: "https://support.helpdocs.io/article/1FWuw8yJiP-the-help-docs-trial"
category: "Getting Started"
updated_at: "2026-08-01T11:53:37Z"
---

# The HelpDocs Trial

New to HelpDocs? You get a full 14 days to test drive the platform and see if we're the right fit for your team. Your trial includes most of our features so you can really put us through our paces 🚀

You'll need to verify your email before heading into your account.

### What's Included in Your Trial

During your 14-day trial you'll have access to:

- All core Knowledge Base features
- Article creation and editing
- Categories and subcategories
- Search functionality
- Basic customization options
- Analytics and stats
- Contact forms
- Most integrations
- HelpDocs AI with 50 free credits

### Trial Restrictions 🔒

A few features are restricted during the trial period:

- [Permissioning](/article/9qsypn7zsx-understanding-permissioning) and user groups
- [Machine Translations](/article/o9eyh1ex6x-automatically-translate-articles-with-machine-translations)
- Your Knowledge Base is [hidden from public view](/article/oJI0ylcwEC-understanding-article-statuses) by default

Need access to these features during your trial? Just reach out to us at hi@helpdocs.io or use the Lighthouse contact widget and we can unlock them for you ✨

### What Happens After Your Trial

When your 14-day trial ends:

- Your Knowledge Base remains accessible for a limited time
- You can upgrade to a paid plan at any time during or after your trial
- Head to **Settings** > **Billing** to [choose a plan](/article/OaBvIkzXow-changing-your-plan) and enter payment details
- No credit card required to start your trial

### Troubleshooting Signup Issues

Having trouble signing up? Here are some common issues and fixes:

**Email Verification Problems**

You're not receiving your verification email

- Check your spam or junk folder
- Make sure you entered your email correctly
- Wait a few minutes and try requesting another verification email
- Contact us if you still don't receive it

**Password Issues**

Your password isn't being accepted

- Make sure it's at least 8 characters long
- Confirm it includes at least one number
- Check that caps lock isn't accidentally on

**Slug Already Taken**

Your desired slug is unavailable

- Try adding your industry or product type
- Add hyphens or numbers to make it unique
- Remember you can [set up a custom domain](/article/ABfqGbX2fi-setting-up-a-custom-domain) later

**Can't Access Your Account**

You've signed up but can't log in

- Make sure you've verified your email first
- Check you're using the correct email and password
- Try [these troubleshooting steps](/article/8jfNOMr0Ac-i-cant-log-into-my-help-docs-account)

Need help with your trial or more time to evaluate HelpDocs? Just reach out to us at hi@helpdocs.io. We'd love to help you get started