---
title: "Adding FullStory"
description: "FullStory makes it easy to solve problems, find answers, and optimize your customer's experience. By enabling FullStory on HelpDocs, you'll be able to track how users are searching, reading, and using your knowledge base."
url: "https://support.helpdocs.io/article/529rqms4xf-adding-full-story"
category: "Setting Up Integrations"
updated_at: "2021-01-28T13:11:58Z"
---

# Adding FullStory

[FullStory](https://www.fullstory.com/) makes it easy to solve problems, find answers, and optimize your customer's experience. By enabling FullStory on HelpDocs you'll be able to track how users are searching, reading, and using your knowledge base.

We recommend adding our [Cookie Consent banner](/article/14svd3evyf-understanding-cookie-consent) to notify users you're tracking them with FullStory

### Adding FullStory

1. In your FullStory dashboard
   
   1. Head to **Settings** > **FullStory Setup**
   2. Within **Your Recording Snippet**, you should see some code
   3. Copy the `FS_ORG` number, like the one highlighted below:

```javascript
<script>window['_fs_debug'] = false;window['_fs_host'] = 'fullstory.com';window['_fs_org'] = 'ABC12';window['_fs_namespace'] = 'FS';(function(m,n,e,t,l,o,g,y){    if (e in m) {if(m.console && m.console.log) { m.console.log('FullStory namespace conflict. Please set window["_fs_namespace"].');} return;}    g=m[e]=function(a,b,s){g.q?g.q.push([a,b,s]):g._api(a,b,s);};g.q=[];    o=n.createElement(t);o.async=1;o.src='https://'+_fs_host+'/s/fs.js';    y=n.getElementsByTagName(t)[0];y.parentNode.insertBefore(o,y);    g.identify=function(i,v,s){g(l,{uid:i},s);if(v)g(l,v,s)};g.setUserVars=function(v,s){g(l,v,s)};g.event=function(i,v,s){g('event',{n:i,p:v},s)};    g.shutdown=function(){g("rec",!1)};g.restart=function(){g("rec",!0)};    g.consent=function(a){g("consent",!arguments.length||a)};    g.identifyAccount=function(i,v){o='account';v=v||{};v.acctId=i;g(o,v)};    g.clearUserCookie=function(){};})(window,document,window['_fs_namespace'],'script','user');</script>
```

1. Head to **HelpDocs**
   
   1. Go to **Settings** &gt; [**Integrations**](https://my.helpdocs.io/app/settings?tab=integrations)
   2. Click ☰ **More** &gt; **Connect**
   3. Find FullStory and paste in the `FS_ORG` number under **FullStory Org**
   4. Click **Save Changes**

Make sure to paste the number *without* quotes.