---
title: "I contacted support but didn't hear back. Did my message get lost?"
description: "If you reached out by in-app message or email you can expect a response within 1 working day. Check your spam folder if you haven't received a response by then. All emails from HelpDocs support come…"
url: "https://support.helpdocs.io/article/9q6q3ur6ij-i-contacted-support-but-didn-t-hear-back-did-my-message-get-lost"
category: "FAQs"
updated_at: "2023-12-11T14:21:45Z"
---

# I contacted support but didn't hear back. Did my message get lost?

If you reached out by in-app message or email you can expect a response within 1 working day. Check your spam folder if you haven't received a response by then. All emails from HelpDocs support come from hi@helpdocs.io 💌

You'll get an auto-responder when you contact us for the first time. This will include any seasonal differences to our support hours and give you the best indication of when you'll get a response.