---
title: "Clearing the Cache in Your Browser"
description: "Rarely we might ask you to clear your browser's cache. Here's how."
url: "https://support.helpdocs.io/article/CmkE83ebCz-clearing-a-cache-in-your-browser"
category: "Guides"
updated_at: "2020-09-17T18:40:13Z"
---

# Clearing the Cache in Your Browser

Here at HelpDocs we cache your knowledge base, our admin app, and our homepage to ensure our customers and your customers get a speedy service without affecting performance.

As useful as caching is sometimes it can get in the way. We may push an update to our users but changes aren't reflected right away due to us and the browser having cached it.

### What is caching?

The word caching is described as "storing away in hiding or for future use". That's pretty much what your browser is doing when it *caches* something. It **stores** information for the next time you access the same resource so it's fast. 

Think of it as a filing cabinet. Instead of having to waste ink by printing something off each time and then throw it in the bin, you can file your documents and access them later on.

### Finding and Clearing the Cache in Your Browser

The very first thing you'll need to do is find where the cache settings are in your browser. With the cache, we'll just want to clear the data so recent changes we've made appear right away. This doesn't delete any important data, so don't worry.

#### Chrome

![](https://files.helpdocs.io/Ytt2uahFxY/articles/CmkE83ebCz/1600367991517/empty-cache-chrome.gif)

1. Click the **Chrome Menu button** in the top right corner
2. Hover over **More Tools**
3. Click **Developer Tools**
   
   1. In the top menu of developer tools, click **Application**
   2. In the left side menu, click **Clear storage**
   3. Scroll to the bottom of the page and tick **Cache storage** and **Application cache** under **Cache**
   4. Press **Clear site data**

You can also use your keyboard to access developer tools using these shortcuts:

- **Mac**: `Ctrl`+`Opt`+`I`
- **Windows**:  `F12, Ctrl`+`Shift`+`I`

#### Safari

![](https://files.helpdocs.io/Ytt2uahFxY/articles/CmkE83ebCz/1600367698703/empty-cache-safar.gif)

1. Click **Safari** > **Preferences** in the top menu bar
2. In the Advanced tab, tick **Show Develop menu in menu bar**
3. In the top menu bar, you'll see a new menu named **Develop**
   
   1. Click **Develop** > **Empty Caches**

You can also empty your cache using this shortcut:

- **Mac: `⌥`+`Cmd`+`E`**

#### Microsoft Edge

![Clearing your browser cache in Microsoft Edge](https://files.helpdocs.io/Ytt2uahFxY/articles/CmkE83ebCz/1516020099027/screen-shot-2018-01-15-at-13-41-23.png)

1. Click the **Ellipses Icon** in the top right
2. Click on **Settings**
3. Under **Clear Browsing Data**, click **Choose what to clear**
4. Untick everything except from **Cached data and files**
5. Click **Clear**

#### Internet Explorer 11

![](https://files.helpdocs.io/Ytt2uahFxY/articles/CmkE83ebCz/1516019438592/screen-shot-2018-01-15-at-13-29-48.png)

1. In the top menu bar, click the **Cog** (top right) **Safety** > **Delete Browsing History**
2. Untick all options apart from **Temporary Internet files and website files**
3. Click **Delete**

You can also use your keyboard to force refresh your browser:

- **Windows:**  **`Ctrl`+`F5`**

We strongly recommend [**switching to Microsoft Edge**](https://www.microsoft.com/en-gb/windows/microsoft-edge) if you're using Internet Explorer. It no longer receives updates.

#### Internet Explorer 10 or lower

![](https://files.helpdocs.io/Ytt2uahFxY/articles/CmkE83ebCz/1516019893452/screen-shot-2018-01-15-at-13-35-40.png)

1. Click the **Cog** (top right) **F12 Developer tools**
2. In the top menu, click **Cache** > **Clear browser cache**
3. Click **Yes**

We strongly recommend [**switching to Microsoft Edge**](https://www.microsoft.com/en-gb/windows/microsoft-edge) if you're using Internet Explorer. It no longer receives updates.

#### Firefox

![Clearing your browser cache in Firefox](https://files.helpdocs.io/Ytt2uahFxY/articles/CmkE83ebCz/1516020703654/screen-shot-2018-01-15-at-13-51-07.png)

1. Click the **bar menu icon** (top right)
2. Click **Preferences** > **Privacy & Security**
3. In **Cached Web Content**, click **Clear Now**

You can also force fresh your browser using these shortcuts:

- **Mac: `Cmd`+`F5`**
- **Windows:  `Ctrl`+`F5`**

#### Opera

1. In the top menu bar, click **Settings** > **Preferences** > **Advanced** > **History**
2. In the **Disk Cache** section, click **Empty now**

You can also use your keyboard using these shortcuts:

- **Mac**:  **`Cmd`+`Shift`+`Delete`**
- **Windows**:  **`Ctrl`+`Shift`+`Delete`**