---
title: "I’m seeing a blank screen when I load my knowledge base"
description: "Whelp. Nobody likes a blank screen. The most likely cause is having switched your template to Custom in Settings > Brand > Templates."
url: "https://support.helpdocs.io/article/HcA1KEMzjo-im-seeing-a-blank-screen-when-i-load-my-knowledge-base"
category: "FAQs"
updated_at: "2021-02-25T11:10:18Z"
---

# I’m seeing a blank screen when I load my knowledge base

Whelp. Nobody likes a blank screen.

### (Almost) custom template

The most likely cause is having switched your template to **Custom** in **Settings** > **Brand** > **Template** but *haven't* added any template files to **Settings** > **Code** > **HTML**. Unless you're looking to create your own template, you'll need to switch to another template style.

Read more about our templates over [here](/article/uQDebSnIrD-choosing-a-layout).

### Dodgy code

Another common issue is some errant CSS or Javascript messing with your layout and hiding things. Code can be finicky sometimes. Check out your code in **Settings** > **Code** > **CSS** and **Settings** > **Code** > **Javascript** to be sure everything's as you expected.

### Custom domain that ain't so custom

If you've set up a Custom Domain in **Settings** > **General** you'll need to properly configure your DNS to support it. We have a fancy article about custom domains [here](/article/ABfqGbX2fi-setting-up-a-custom-domain) that'll get you started.