---
title: "Connecting Belco"
description: "Belco is customer service software that helps you pro-actively engage your customers, wherever they are. HelpDocs integrates with Belco to make it super easy for your customers to reach you on your eCommerce shop FAQs."
url: "https://support.helpdocs.io/article/XDijjeZy5R-connecting-belco"
category: "Setting Up Integrations"
updated_at: "2021-01-28T13:17:15Z"
---

# Connecting Belco

[Belco](https://www.belco.io/) is customer service software that helps you pro-actively engage your customers, wherever they are. HelpDocs integrates with Belco to make it super easy for your customers to reach you on your eCommerce shop FAQs 🛍

### Connecting HelpDocs & Belco

1. In your **Belco dashboard**
   
   1. Click the **Cog** in the bottom left corner
   2. Click on **Settings** ![](https://files.helpdocs.io/Ytt2uahFxY/articles/XDijjeZy5R/1505485564332/screen-shot-2017-09-15-at-11-24-51.png)
   3. Click on your **shop**
   4. Under **Developers** click **API keys**
   5. Copy the **Shop Id**![](https://files.helpdocs.io/Ytt2uahFxY/articles/XDijjeZy5R/1505486386381/screen-shot-2017-09-15-at-12-08-11.png)
2. In your **HelpDocs dashboard**
   
   1. Go to **Settings** > [Integrations](https://my.helpdocs.io/app/settings?tab=integrations)
   2. Find **Beclo**
   3. Click **☰ More** > **Connect**
   4. Paste your **Shop Id** into the **Belco Shop ID** box
      
      ![](https://files.helpdocs.io/Ytt2uahFxY/articles/XDijjeZy5R/1611839823004/screen-shot-2021-01-28-at-13-16-22.png)
   5. Hit **Save Changes**

Now when your users use the **Contact** button on your HelpDocs they'll see the Belco Widget appear instead of the email contact form.