---
title: "Connecting Up Driftbot"
description: "HelpDocs connects with Drift's Driftbot to automatically reply with relevant articles based on a customer's query. 🤖"
url: "https://support.helpdocs.io/article/oFl0JZWrVg-connecting-up-driftbot"
category: "Drift Integration"
updated_at: "2020-08-14T11:51:10Z"
---

# Connecting Up Driftbot

HelpDocs connects with Drift's Driftbot to automatically reply with relevant articles based on a customer's query 🤖

For example if a customer asks something like '*how do I add custom CSS*?' Driftbot will automatically suggest links related to the sentence (in this case [Custom CSS](/article/lO4weBTNjJ-adding-custom-css)). Based on its performance a customer can then determine whether it was useful or not.

1. In your HelpDocs dashboard
   
   1. Head to **Settings** > [**API Keys**](https://my.helpdocs.io/app/settings?tab=api)
   2. Click **Create Key**
      
      1. Click **Edit** to name your key
      2. Tick **Read** under **Permissions**
      3. Copy the key
      4. Hit **Save Changes**
2. In your Drift Dashboard
   
   1. Head to **Settings** > **Integrations** > **Knowledge Base** (or click [here](https://app.drift.com/settings/setup/knowledgebase))
   2. Paste in the API key you generated earlier in HelpDocs
   3. Hit **Save**
   4. Now Driftbot will start suggesting articles, automagically ✨

![](https://files.helpdocs.io/Ytt2uahFxY/articles/XIX8XaWi8O/1503222077069/screen-shot-2017-08-20-at-10-39-56.png)