---
title: "Billing Troubleshooting"
description: "Billing hiccups? No sweat! 🔍 Quick fixes for payment issues, invoice access, and keeping your HelpDocs account running smoothly."
url: "https://support.helpdocs.io/article/qcyyd307kp-billing-troubleshooting"
category: "Billing"
updated_at: "2025-04-27T16:45:42Z"
---

# Billing Troubleshooting

Let's face it—billing hiccups happen to the best of us. Maybe your credit card expired, an invoice slipped through the cracks, or you changed financial details.

Whatever the case, we're here to help you sort it out and get your HelpDocs Knowledge Base back on track 🔍

### Troubleshooting Billing Issues

| Issue                                                               | Solution                                                                                                                                                                                                                          |
|---------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| Overdue invoice message                                             | Head to **Settings** > **Billing** (or click [here](https://my.helpdocs.io/app/settings?tab=billing)) and check for any unpaid invoices. You can pay these directly through our billing portal.                                |
| Updated card but still seeing errors                                | Make sure your payment method is correctly updated. Head to **Settings** > **Billing** (or click [here](https://my.helpdocs.io/app/settings?tab=billing)), click **Go to billing Portal**, then select **Update information**. |
| Payment processed but still locked out after paying overdue invoice | Please [contact our support team](mailto:hi@helpdocs.io) as we sometimes have to manually reactivate delinquent accounts.                                                                                                         |

If you've recently changed your credit card details, make sure to update them in your HelpDocs account too—this isn't automatic!

### Accessing Invoices After Unsubscribing

Even if you've cancelled your subscription, you should still be able to access your billing information for a period of time after unsubscribing.

1. Head to **Settings** > **Billing** (or click [here](https://my.helpdocs.io/app/settings?tab=billing))
2. Click **Go to billing Portal**
3. Select **View invoices** to access your billing history

If your account access has fully expired and you need copies of past invoices, please email us at [hi@helpdocs.io](mailto:hi@helpdocs.io) with your account details.

### Billing Best Practices

- Regularly verify your payment method is up to date to avoid service interruptions
- Set calendar reminders for renewal dates if you're on annual billing
- Add a backup payment method if available on your plan
- Ensure your billing email is actively monitored so you don't miss important notifications
- If your company requires specific information on invoices (like PO numbers), update these details before invoice generation

Having ongoing billing issues or need help with something specific? Our team is happy to assist—drop us a line at [hi@helpdocs.io](mailto:hi@helpdocs.io) and we'll get it sorted ✨