# support

> HelpDocs is a hosted Knowledge Base platform that makes it super simple to for people to create and manage a hosted Knowledge Base. It lets people easily build, manage, and monitor a Knowledge Base so they can enable their customers to help themselves.

## Getting Started

- [The HelpDocs Trial](https://support.helpdocs.io/article/1FWuw8yJiP-the-help-docs-trial): All new HelpDocs users get a 14 day free trial. 🎉 Here's how to sign up.
- [Can I Schedule a Demo?](https://support.helpdocs.io/article/8nylpxrl92-can-i-schedule-a-demo): We have a helpful demo, docs, and support available for you 24/7.
- [Importing Your Content from Another Service](https://support.helpdocs.io/article/9WWNm9f5h6-import-data-from-another-service): Migrate your docs from another service or via CSV! Automatic imports from Zendesk, Help Scout & more. Single/multi-language support.
- [Setting Up a Custom Domain](https://support.helpdocs.io/article/ABfqGbX2fi-setting-up-a-custom-domain): Every HelpDocs customer gets a custom subdomain that looks a little like this: <your subdomain>.helpdocs.io. But if you want to take the customer experience from good to great, you'll want to set up a custom domain.
- [Managing Users](https://support.helpdocs.io/article/CaKSeF9kSP-managing-users): Manage team docs: invite users, set roles, and control access with ease
- [Understanding Smart 404 Pages](https://support.helpdocs.io/article/KepABriCUh-understanding-smart-404-pages): Let's face it, nobody wants their customers to visit a 404 page. If it happens, something has usually gone missing or they've been directed to the wrong place. That's why we've created Smart 404s. 🤓
- [Logging In To Your HelpDocs](https://support.helpdocs.io/article/WB6uNZoL8j-logging-in-to-your-help-docs): To improve the experience for your end users, we don't show a login button on your HelpDocs. To access the admin pages where you can edit settings, articles, etc. just go to <your-subdomain>.helpdocs.io/app
- [Quickstart Guide](https://support.helpdocs.io/article/dtci6u65tu-quickstart-guide): New around here? Learn to secure, create content, and publish your first article—from setup to launch! 🚀
- [Setting the URL Style for your Articles](https://support.helpdocs.io/article/fZuYbOcfwN-using-pretty-urls): There's two options for article and category links in HelpDocs: permanent or...less so. Disabling permalinks lets you share URLs with your customers that're easier on the eye. But there's some tradeoffs.
- [Switching Between Multiple Accounts](https://support.helpdocs.io/article/fdwbgs4qts-switching-between-multiple-accounts): If you have two or more knowledge bases, you'll probably need to switch between them. A lot. That's where the account switcher comes in. 🦄✨
- [Understanding Top Articles](https://support.helpdocs.io/article/oY5xM9pJKj-understanding-top-articles): Once you start writing articles and getting views to your knowledge base, you'll see a new section on your knowledge base called Top Articles.

## Writing and Editing Articles

- [Collaborating on Articles with Presence](https://support.helpdocs.io/article/3i5fi1ng6y-collaborating-on-articles): We've built real-time presence indicators into the product to help you work as a team. The days of overwriting each other's work are gone.✨
- [Article Backups, Revisions, and Versioning](https://support.helpdocs.io/article/41dS9x54UW-article-history-revisions-and-versioning): HelpDocs is designed to be used as a team. But sometimes when you have a lot of users working on an article things can get messed up. With version control, you don't have to fret. 🙃
- [Hiding Articles from Public Search Engines](https://support.helpdocs.io/article/4bixluru9m-hiding-articles-from-public-search-engines): Sometimes you don't want your docs to show up in search results pages. Here's how to discourage search engines from indexing your knowledge base 🤖⛔
- [Adding Tags to Articles](https://support.helpdocs.io/article/BzK7Yw1yHz-adding-tags-to-articles): You can add tags to your articles to improve search performance. Tags help us identify what an article's about and present better results to your users.
- [Understanding Search Results](https://support.helpdocs.io/article/FvG8d2wA4G-how-can-i-improve-my-search-results): Unlock search magic: maximize Knowledge Base results by strategically weighting tags, titles & content!
- [Previewing Articles](https://support.helpdocs.io/article/HNxszJygwT-previewing-articles): We all want our docs to look just right. If you're writing or editing an article and you want to check how it looks on your HelpDocs before publishing it, you can preview it from the article editor. 👀
- [Featuring an Article](https://support.helpdocs.io/article/OOuYaQ5HdZ-featuring-an-article): Featuring is a great way to promote your best and most important articles in HelpDocs. Here's how to make an article the star of the show. ⭐
- [Switching the Editor Mode](https://support.helpdocs.io/article/Pu2Lkzf2Nu-switching-the-editor-mode): When writing articles in HelpDocs, you can choose whether to write in What You See Is What You Get (WYSIWYG) or HTML. By default, articles will start in the WYSIWYG mode.
- [Hidden Categories](https://support.helpdocs.io/article/QCoovTi36j-hidden-categories): When you create a category for the first time, you might not see it on your customer-facing knowledge base. That's because we only display categories that contain published articles. 🙃
- [Understanding the Readability Score](https://support.helpdocs.io/article/UX4uKcYAvw-what-is-readability): In the article editor you'll see a readability score. This is a measure of how complex your article is to understand. 1 is super easy to understand, whereas 14 is very difficult.
- [Deleting an Article](https://support.helpdocs.io/article/a6ec6hjuln-deleting-an-article): Deleting an article from your Knowledge Base is a quick and easy process. ✋ Be careful though—once deleted there's only a limited time for you to get it back.
- [Creating Draft Versions of Published Articles with Working Copy](https://support.helpdocs.io/article/a8f97wn0us-creating-draft-versions-of-published-articles-with-working-copy): Create multiple changes to a published article without disturbing the current live version.
- [How to Share an Article](https://support.helpdocs.io/article/apc16kupa1-sharing-an-article): Need to share an article? HelpDocs makes it super simple with handy options: preview links, QR codes, copy to clipboard, or direct Slack sharing.
- [Creating a Subcategory](https://support.helpdocs.io/article/cyyjJILZjs-creating-subcategories): Add subcategories to your Knowledge Base once you reach ~100 articles. Create and manage nested categories easily with two simple methods, keeping hierarchy simple.
- [Moving an Article to a Different Category](https://support.helpdocs.io/article/dath1xicjb-moving-an-article-to-a-different-category): Having a spring cleaning for your knowledge base? You'll probably wanna know how to move your articles to different categories. It's super easy and only takes a few clicks 🐭
- [Exporting & Backing Up Your Articles](https://support.helpdocs.io/article/dx2tjoUS51-backing-up-your-articles): At HelpDocs we take regular backups of all your data, so you don't need to worry. That said, if you need a copy of your data for any reason, it's super easy to grab it from our API.
- [Unassigned Articles](https://support.helpdocs.io/article/fdfepdeir3-unassigned-articles-category): Unassigned Articles: temporary storage for uncategorized content, not visible on KB but searchable.
- [Delete a Category](https://support.helpdocs.io/article/fm08r6h25k-delete-a-category): Delete outdated categories to keep your Knowledge Base tidy. Only empty categories can be deleted; move articles first. Deleted categories can't be recovered and will return 404 errors.
- [Creating an Article from a File](https://support.helpdocs.io/article/j3cs1go5c6-creating-an-article-from-a-file): Have a file you want inside your Knowledge Base and keep the formatting intact? Learn how to import your existing document into HelpDocs in just a few clicks.
- [Bulk Editing Multiple Articles](https://support.helpdocs.io/article/jyd570o8vo-bulk-edit-status-author-and-stale-status-for-multiple-articles): Sometimes you want to update multiple articles at once without going in and out of each one. With bulk edit inside the content view, you can. Go forth and update. 🧙‍♂️
- [Duplicating an Article](https://support.helpdocs.io/article/kbpry0346y-duplicating-an-article): Duplicating an article is a quick way to create a new article with the same content and settings as an existing one.
- [Filtering Articles](https://support.helpdocs.io/article/l9zoiwsabq-filtering-articles): Need to narrow down the list of articles with certain attributes? You can filter your articles to find what you're looking for. 🔍
- [Understanding Clips](https://support.helpdocs.io/article/m27mmeeghp-understanding-clips): Ever needed to use the same text or HTML in multiple articles? We got you. Clips lets you do just that. You can even have article content live-update everywhere when you edit the Clip.
- [Linking to a Part of an Article](https://support.helpdocs.io/article/o00j2h11zw-linking-to-a-part-of-an-article): Link to specific article sections using Anchor Headers. Copy & paste URLs from Table of Contents, Chrome Extension, Front Plugin, or Inspect Element. Super easy!
- [Editing Category Metadata](https://support.helpdocs.io/article/o6dx9pp3l1-editing-category-metadata): When you start out with HelpDocs and create a category for your articles, you can customize a few things about its URL and appearance. We call this metadata. Here's what all this metadata's about.
- [Understanding Article Statuses](https://support.helpdocs.io/article/oJI0ylcwEC-understanding-article-statuses): When you create a new article in HelpDocs it'll have the Draft status. When you're ready to share it with the world you have a couple options. Here's what those statuses mean.
- [Using help.new to Create Articles](https://support.helpdocs.io/article/owm82lx9j3-using-help-new-to-create-articles): Power user? Use help.new to create new articles from anywhere on the web.
- [Adding a Table of Contents](https://support.helpdocs.io/article/pxWAp5tLwU-adding-a-table-of-contents): Add a Table of Contents to help readers navigate long articles effortlessly. Enable in Meta settings, but ensure proper HTML markup to avoid display issues.
- [Exporting Articles to PDF](https://support.helpdocs.io/article/ssspcnlhba-downloading-articles-as-pdf): With PDF article export you can take your knowledge base offline. We'll automatically make them readable, print friendly, and nicely formatted. 💅
- [Using the Search Command Palette](https://support.helpdocs.io/article/uv1w6tdvay-using-the-search-command-palette): Supercharge your HelpDocs workflow with ⌘/Ctrl+K: one shortcut to create, find, and manage everything instantly! 🚀
- [Restoring Deleted Articles](https://support.helpdocs.io/article/vaeckivflg-restoring-deleted-articles): Oops! Accidentally deleted an article? Good news—restore it easily via Content > Trash Icon. Review recently deleted articles and hit restore 🥳
- [Exporting Articles to Word](https://support.helpdocs.io/article/zjj2m1i729-export-to-word): Need to work on your article in Word? We've got a way to export one or multiple articles into .docx format.

## Writing and Editing Articles / Stale Articles

- [Marking an Article as Fresh](https://support.helpdocs.io/article/diql2rrr8h-mark-an-article-as-fresh): If you're using the 'Mark as Stale' feature, you'll need to know how to mark them as Fresh if you've updated them with new information. Good news is that it's super easy. 💃
- [Marking Articles as Stale](https://support.helpdocs.io/article/du4vb7glc8-marking-an-article-as-stale): If an article needs to be updated, marking it as Stale can keep your product & articles in sync and visitors happy. 😄
- [Understanding Stale](https://support.helpdocs.io/article/wu7b19i41c-getting-started-with-stale-articles): Use Stale marking to flag outdated articles needing review. A soft reminder system that tracks content drift, prevents gaps between product and docs, and sends weekly freshness reports.

## Writing and Editing Articles / Text Editor / Block Editor

- [Introduction to the Block Editor](https://support.helpdocs.io/article/tb3ldgvw0b-introduction-to-the-block-editor): New Block Editor: Write smarter, not harder. Slash commands, instant block changes, pure documentation magic! 🚀
- [Working with Blocks](https://support.helpdocs.io/article/3u62yq4fg8-working-with-blocks): Craft killer docs with block magic: add, drag, transform content effortlessly. No coding needed! 🧱
- [Formatting & Styling Content](https://support.helpdocs.io/article/q0upi8z2ka-formatting-styling-content): Supercharge content creation with Block editor's intuitive tools, instant formatting, and drag-and-drop magic ✨
- [Upgrading to the Blocks Editor](https://support.helpdocs.io/article/5vru9sph6l-upgrading-to-the-blocks-editor): Upgrade to the Blocks editor for easier article creation with less clicking, a cleaner interface, and powerful new features. Takes just a few clicks, and your content is preserved.
- [Shortcuts in the Block Editor](https://support.helpdocs.io/article/qsuih77eq7-shortcuts-in-the-block-editor)

## Writing and Editing Articles / Text Editor / Classic Editor

- [Inserting Images](https://support.helpdocs.io/article/3dmo4uwe2o-inserting-images): Images are great for product screenshots, step-by-step instructions, and breaking up a long article. Here's how to insert images and make the most outta them.
- [Editing Images](https://support.helpdocs.io/article/9gnl50xb2r-editing-images): Change image size, alignment, send folks to a different page, or make your image more accessible by adding alt text.
- [Inserting Images into Ordered Lists](https://support.helpdocs.io/article/Gv49CpPVfX-inserting-images-into-ordered-lists): You can insert images between ordered lists without resetting the counter. Here's how.
- [Adding Note, Tip, and Warning Callouts](https://support.helpdocs.io/article/MMkAEnvYJX-adding-callouts): Wanna make your HelpDocs look super awesome? Try out some of our styles. 🦄✨
- [Using Ordered Lists](https://support.helpdocs.io/article/WVkDa6Cn7K-using-ordered-lists): We've always hated seeing boring ordered lists in articles. When we started building HelpDocs we wanted something a little different. Our lists are totally customized and customizable ✨
- [Using Folds](https://support.helpdocs.io/article/a9qhajojqq-using-folds): Add optional details with Folds to pique user interest. Folds have hidden content revealed on click. Common uses include FAQs, specs, spoilers.
- [Text Editor Shortcuts](https://support.helpdocs.io/article/lTgbRrosqv-shortcuts): If you're a furious typer or just need some handy ways to get articles written quickly, you'll find a list of our shortcuts here.
- [Adding Buttons](https://support.helpdocs.io/article/uww4kh4e5d-adding-buttons): Buttons make your links stand out, whether it's a call to action or pointing customers in the right direction 🕵️

## Writing and Editing Articles / Text Editor / Classic Editor / Content Blocks

- [Adding an HTML Block](https://support.helpdocs.io/article/7ogotuxka7-adding-a-html-block): Ever want something custom within your content but don't wanna write the whole thing in HTML? Our HTML Block is perfect for you. 🤩
- [Adding Embeddables](https://support.helpdocs.io/article/T2LpHosyvt-embedding-audio-files): People consume information in different ways. There's reading and watching, but there's also listening. You can upload or easily embed your audio clip from other sites. 🎧
- [Inserting Videos](https://support.helpdocs.io/article/bwZli3PAWw-inserting-video): Adding videos to your docs can make them more engaging. With HelpDocs you can quickly insert a video by grabbing its URL or embed code and pasting it into the editor. 📹
- [Using Code Blocks](https://support.helpdocs.io/article/cawCwa96DN-using-syntax-highlighting): HelpDocs comes loaded with automatic code blocks with syntax highlighting. There's nothing to set up or configure—it'll automatically highlight your code based on the language you insert. ✨
- [Getting Started with Content Blocks](https://support.helpdocs.io/article/ne4azki1bb-getting-started-with-content-blocks): Writing in WYSIWYG editor with Markdown, HTML, code, embed & quote blocks to enhance content.
- [Using Markdown Blocks](https://support.helpdocs.io/article/rndx3hpw3c-understanding-markdown-blocks): Developer? Writer? If you are, you've probably heard of Markdown. With Markdown Blocks, you can create entire articles using the Markdown syntax.
- [Using Quote Blocks](https://support.helpdocs.io/article/zx0up01oh0-using-quotes): Whether it's to draw attention to something specific or reiterate copy from your terms sometimes you'll wanna add quotes to your articles. HelpDocs has an easy way to add quote blocks.

## HelpDocs AI

- [Understanding Improve with AI](https://support.helpdocs.io/article/1hxswwbqcx-generate-improvement-suggestions): Improve with AI analyzes your articles for clarity and engagement, delivering specific recommendations and readability scores to level up your docs ✨
- [Understanding Ask AI](https://support.helpdocs.io/article/2igy0wvoj4-understanding-ask-ai): Ask AI is an intelligent search feature that transforms your knowledge discovery. Your entire knowledge base is just one question away.
- [Generating Alt Text for Images with AI](https://support.helpdocs.io/article/9comiwlxqh-generate-alternative-alt-text-for-images): Our one-click AI alt text generator reads your image and creates an image description, making it super simple to create accessible docs.
- [Understanding llms.txt](https://support.helpdocs.io/article/bt8w8nl5ru-understanding-llms-txt): llms.txt: Super easy way for AI to automatically discover and use your Knowledge Base docs
- [Writing & Rewriting an Article with AI](https://support.helpdocs.io/article/d0o93ykdod-writing-a-draft-article-with-ai): Creating AI-generated articles with HelpDocs: outline, style, review, and finalize your content
- [Configuring HelpDocs AI](https://support.helpdocs.io/article/f3hmdnh38u-configuring-helpdocs-ai): Enable and customize HelpDocs AI for efficient Knowledge Base content creation and management.
- [Understanding AI Credits](https://support.helpdocs.io/article/pnlhzz2h5m-understanding-ai-credits): AI credits power features, refresh monthly. Generate (10), rewrite (7), or create meta information (1) ✨
- [Generating Meta Information with AI](https://support.helpdocs.io/article/wf42h20zxr-generating-meta-information-with-ai): AI streamlines meta content generation—descriptions, short versions, and tags made easy ✨

## HelpDocs AI / MCP

- [Overview of HelpDocs MCP](https://support.helpdocs.io/article/8wdmcyn6tg-connecting-to-helpdocs-mcp): HelpDocs MCP lets AI assistants search, read & draft articles in your Knowledge Base. Connect via URL, authorize, then ask your assistant to apply actions to your docs 🚀
- [Connect HelpDocs to ChatGPT](https://support.helpdocs.io/article/27ahxb7rdn-connect-helpdocs-to-chatgpt): MCP lets ChatGPT connect to HelpDocs to read, search, and manage Knowledge Base content directly. Workspace admins can set up and publish the integration.
- [Connect HelpDocs to Claude](https://support.helpdocs.io/article/2ez5x1hd89-connect-helpdocs-to-claude): MCP lets you connect Claude to HelpDocs so it can read, search, and work with your Knowledge Base content directly. Learn setup steps and what Claude can do for you.

## Setting Up Integrations

- [Install HubSpot Service Hub](https://support.helpdocs.io/article/00xk57edq1-install-hubspot-service-hub): Enable HubSpot Service Hub to let AI crawl your KB: Adjust settings & robots.txt for instant content analysis
- [Connecting LiveChat](https://support.helpdocs.io/article/176fdw76d1-connecting-live-chat): LiveChat gives you a fast way to help your customers and visitors. By connecting it to HelpDocs, you can easily chat to visitors on your knowledge base.
- [Connecting Google Analytics](https://support.helpdocs.io/article/1Su1H7VKsE-connecting-google-analytics): ​Google Analytics helps you track people landing on your website, then gives you insights into their behavior. HelpDocs integrates with Google Analytics to help you track what they're doing on your knowledge base too.
- [Connecting Ada](https://support.helpdocs.io/article/2ssuirak9k-connecting-ada): HelpDocs connects to Ada's AI, automatically powering customer support with your knowledge base—effortless, intelligent help 🚀
- [Connecting Statuspage](https://support.helpdocs.io/article/3DaGyeJXPW-connecting-status-page): Statuspage is the best way to create a status page for your app or website. HelpDocs integrates with Statuspage so you can show users your system status inside your HelpDocs.
- [Install Atlassian Rovo](https://support.helpdocs.io/article/4lyby6tqsu-install-atlassian-rovo): Configure Atlassian Rovo to crawl and analyze Knowledge Base content through robots.txt modification.
- [Adding FullStory](https://support.helpdocs.io/article/529rqms4xf-adding-full-story): FullStory makes it easy to solve problems, find answers, and optimize your customer's experience. By enabling FullStory on HelpDocs, you'll be able to track how users are searching, reading, and using your knowledge base.
- [Connecting Chatbase](https://support.helpdocs.io/article/558qvo1azf-connecting-chatbase)
- [Connecting Plausible Analytics](https://support.helpdocs.io/article/63zwj1o9vy-connecting-plausible-analytics): Track visits to your docs with an easy to use and privacy-friendly Analytics alternative.
- [Connecting Aide](https://support.helpdocs.io/article/7rrc5dusup-connecting-aide): Want to automate your support & get insights? Use Aide and HelpDocs together to source knowledge from your docs to streamline support.
- [Using the Chatbot Source Page](https://support.helpdocs.io/article/8ze3c943nw-using-the-chatbot-source-page): Power your chatbots with HelpDocs' auto-updating Source Page—secure KB content in one smart API endpoint.
- [Connecting Heap](https://support.helpdocs.io/article/91kz2k207u-connecting-heap): Follow customer journeys on your Knowledge Base by connecting Heap Analytics
- [Enabling Comments with Disqus](https://support.helpdocs.io/article/DGvZfr7ayY-enabling-comments-with-disqus): Disqus is a commenting platform that lets you communicate directly with your readers. HelpDocs integrates with Disqus so you can collect customer feedback on your articles.
- [Connecting GoSquared](https://support.helpdocs.io/article/HxRp36FBxj-connecting-go-squared): GoSquared helps you turn visitors into customers. It's got useful tools baked in like live chat, analytics, and a people CRM. Connect it up with HelpDocs to start tracking analytics and show live chat on your knowledge base.
- [Connecting Sunshine Conversations](https://support.helpdocs.io/article/MBAAvMaAUV-connecting-smooch): Sunshine conversations is multi-channel messaging made simple. HelpDocs integrates with Sunshine conversations to make it really easy for your customers to reach you.
- [Using HelpDocs with Ticketing Systems](https://support.helpdocs.io/article/N7jGAZ5qpm-using-help-docs-with-ticketing-systems): At HelpDocs we're 100% focused on making great knowledge bases. To that end, we don't ship with a way to manage tickets. That means you can use HelpDocs with any ticketing system you like.
- [Connecting Gainsight PX](https://support.helpdocs.io/article/NIT8fZV5UZ-connecting-aptrinsic): Gainsight PX is an all-in-one product analytics and customer engagement platform. By connecting it with HelpDocs, you can gain product insights by tracking visitor activity on your knowledge base.
- [Connecting Belco](https://support.helpdocs.io/article/XDijjeZy5R-connecting-belco): Belco is customer service software that helps you pro-actively engage your customers, wherever they are. HelpDocs integrates with Belco to make it super easy for your customers to reach you on your eCommerce shop FAQs.
- [Connecting Gorgias](https://support.helpdocs.io/article/YFNcU8k9Yr-connecting-gorgias): Gorgias helps you communicate with your customers from multiple channels. With rich context for every customer, you can provide top-class support. HelpDocs integrates with Gorgias to make it easy for customers to get in touch on your knowledge base.
- [Embedding an Arcade](https://support.helpdocs.io/article/bvue88o34z-embedding-arcades)
- [Connecting Kommunicate](https://support.helpdocs.io/article/dylhp8u8fg-connecting-kommunicate): Kommunicate is a Human+bot hybrid support system to make it easier to scale your support. There are two options for using Kommunicate and HelpDocs together. 🧑🤖
- [Adding Hotjar](https://support.helpdocs.io/article/ee7ux5ytos-adding-hotjar): Hotjar is a fast & visual way to understand your users. By enabling Hotjar on HelpDocs, you'll be able to track how users are searching, reading, and using your knowledge base.
- [Adding a Feedier Carrier](https://support.helpdocs.io/article/enuobwifmf-adding-a-feedier-carrier): Wanna get feedback from your visitors about your knowledge base? Feedier gives you a way to create an engaging, fun survey with tons of options baked in like offering rewards or connecting up mailing lists.
- [Connecting Doorbell](https://support.helpdocs.io/article/gkYvhvsvNI-connecting-doorbell): Doorbell helps you gather user feedback across web and mobile, so you can ship product improvements your users love. 😍
- [Connecting Hyperping](https://support.helpdocs.io/article/hlfs870030-connecting-hyperping)
- [Connecting Segment](https://support.helpdocs.io/article/itBw23W69L-connecting-segment): Segment helps you collect all of your customer data and send it anywhere. HelpDocs integrates with Segment so you can track users viewing your knowledge base, too.
- [Connecting Crisp](https://support.helpdocs.io/article/pCMYhR9PoW-connecting-crisp): Crisp gives you a simple way to communicate with your users—whether that's for support or sales. HelpDocs integrates with Crisp to make it easy for customers to get in touch on your knowledge base.
- [Connecting to a Zapier Chatbot](https://support.helpdocs.io/article/r514usidx1-connecting-to-a-zapier-chatbot): Power your Zapier Chatbot with your HelpDocs KB to enhance customer support—just add your URL ✨
- [Connecting Chatra](https://support.helpdocs.io/article/rm8tsQWwzj-connecting-chatra): Chatra is a live chat & offline messaging platform for businesses. HelpDocs integrates with Chatra to make it super simple for your customers to reach you.
- [Connecting Lucidchart](https://support.helpdocs.io/article/w66x5w0s4d-lucid-chart-integration): Lucidchart makes diagramming simple for you and your team. This integration makes it seamless to find, insert, and edit diagrams in your articles.
- [Syncing Content to elevio](https://support.helpdocs.io/article/yCqt4HTkOK-syncing-content-to-elevio): elevio lets you create an amazing in-app support experience for your users. HelpDocs integrates with elevio as a content source, so you can sync your articles and deliver them to your customers where they need them most.

## Setting Up Integrations / Front Integration

- [Setting up the Front Plugin](https://support.helpdocs.io/article/hwchjwj1PC-setting-up-the-front-plugin): Front is a shared inbox for teams that brings all of your external messages into one unified inbox. With the HelpDocs plugin installed within Front, you'll be able to respond to customers faster, read articles inside Front, and create drafts in a jiffy.
- [Front Chat Integration](https://support.helpdocs.io/article/rdRwxUbdOy-front-chat-integration): Front Chat gives your team the ability to respond to visitors and customers in real-time straight from your team inbox. Here's how to add your Front Chat widget to HelpDocs.
- [Using the Front Plugin](https://support.helpdocs.io/article/uHEW0kaC5V-using-the-front-plugin): Got your Front plugin all set up? Awesome. Let's start using it. 👏

## Setting Up Integrations / Integration for Slack

- [Sharing Articles From HelpDocs to Slack](https://support.helpdocs.io/article/YrlkJgB0lR-share-articles-from-help-docs-to-slack): If you're working on an article within HelpDocs, you might want to share with your team from the article editor.
- [Get Feedback, Activity, and Contact Form Notifications in Slack](https://support.helpdocs.io/article/aBXeA2wphf-feedback-activity-and-contact-form-notifications): One of the benefits of installing the integration for Slack is the ability to see what's going on with your knowledge base. Here's a list of the cards you'll see through notifications.
- [Installing the Integration for Slack](https://support.helpdocs.io/article/imYgNyEqQk-using-the-slack-integration): You can manage your HelpDocs articles and get notifications from Slack. Members of your Slack team can connect their HelpDocs accounts and start sending /commands.
- [Configuring Your Integration for Slack](https://support.helpdocs.io/article/mt50MKKOyP-configuring-the-integration-for-slack): Our integration for Slack comes packed with different options, but we understand you might want to limit the amount of things going on in a channel. Here's how to change the configuration.
- [Available Commands in Your Slack Workspace](https://support.helpdocs.io/article/pgYSLt8oBW-available-commands-within-your-workspace): There are a number of commands you can use to create, search, and share your docs all without leaving Slack. Here's a complete list of them.

## Setting Up Integrations / Intercom Integration

- [Installing and Using the Intercom Messenger App](https://support.helpdocs.io/article/jzmynla8fb-using-the-intercom-messenger-app): The Intercom Messenger App lets your team add a multilingual searchable widget, send interactive article cards, and share articles in campaigns.
- [Using HelpDocs as a Fin AI Agent Content Source](https://support.helpdocs.io/article/khspi2jzrs-using-help-docs-as-a-fin-ai-agent-content-source): Sync HelpDocs to Fin AI Agent in sever super easy steps—power up your customer support in a few minutes! 🎉
- [Adding the Intercom Messenger to Your Docs](https://support.helpdocs.io/article/n6sqaRYWZ7-connecting-intercom): Intercom helps you engage leads and customers and track what they're up to on your app or website. HelpDocs integrates with Intercom to make it even easier for your customers to get in touch with you. 💬

## Setting Up Integrations / Drift Integration

- [Connecting the Drift Composer App](https://support.helpdocs.io/article/Fh0njJ2hjL-connecting-the-drift-composer-app): With the Drift composer app, you'll be able to search and send relevant articles to customers and visitors with a quick command. Here's how to install it.
- [Installing the Drift Chat Widget](https://support.helpdocs.io/article/XIX8XaWi8O-connecting-drift): Drift is a conversation driven marketing and sales platform. With Drift plugged into HelpDocs you can quickly add the Drift chat widget to your knowledge base. 💬
- [Connecting Up Driftbot](https://support.helpdocs.io/article/oFl0JZWrVg-connecting-up-driftbot): HelpDocs connects with Drift's Driftbot to automatically reply with relevant articles based on a customer's query. 🤖

## Setting Up Integrations / Chrome Extension

- [Creating a New Article Within the Chrome Extension](https://support.helpdocs.io/article/9pyvqcjf5f-creating-a-new-article-within-the-chrome-extension): You can create articles from the Chrome extension if you've permission. This is great for quickly jotting down ideas for later or starting an article from anywhere on the web.
- [Getting Started with the Chrome Extension](https://support.helpdocs.io/article/wmfqbnnz8b-getting-started-with-the-chrome-extension): Our Chrome extension helps you fly through tickets by giving you the ability to search, copy, create, and view articles throughout the web. 🦄✨

## Customizing your HelpDocs

- [Setting Category Display Order](https://support.helpdocs.io/article/14R8eOCXhh-setting-category-display-order): There's a few different ways to set the order that categories appear on your HelpDocs: Alphabetical, Created Dated, Last Updated, Random, or Custom.
- [Adding Cookie Consent](https://support.helpdocs.io/article/14svd3evyf-understanding-cookie-consent)
- [Testing Customizations with .dev](https://support.helpdocs.io/article/159uaio6oz-testing-customizations-with-dot-dev): Customize the look and feel of your docs without breaking anything in production with .dev.
- [Adding Icons to Categories](https://support.helpdocs.io/article/5nqIJibHzX-adding-icons-to-categories): HelpDocs ships with the ability to choose from a library of icons and easily add them to your categories.
- [Hiding the Contact Button](https://support.helpdocs.io/article/ET53KYYgi7-hiding-the-contact-button): When you sign up to HelpDocs, you'll automatically be given a contact button in the upper-right-hand side of the header. If you don't need it, you can remove it in a jiffy.
- [Setting a Custom Favicon](https://support.helpdocs.io/article/MasGTpqQoR-setting-a-custom-favicon): Favicons let your users easily identify your website from the URL bar. It's like a teeny little version of your logo that browsers show you occasionally. HelpDocs lets you add a custom one. ✨
- [Adding URL Redirects](https://support.helpdocs.io/article/QEx7nXwz5j-adding-url-redirects): Over time, it's normal for links to change. But sending a customer to a 404 error page isn't the best experience (although ours are pretty cool!). With HelpDocs, you can redirect your customers to a new URL so they find what they're looking for right away.
- [Adding Custom JavaScript](https://support.helpdocs.io/article/SULVqxY2pM-adding-custom-java-script): Brand settings just not enough and wanna go even further to make it your own? Know a little JavaScript? With HelpDocs you can add as many custom scripts as you like.
- [Adding Custom Navigation Links](https://support.helpdocs.io/article/V8xW77g64a-adding-custom-navigation-links): Your help documentation is an important part of your site, but sometimes you'll want to add links to other places. HelpDocs makes it easy to add custom navigation links to the header.
- [Editing Article Metadata](https://support.helpdocs.io/article/ej5mlYWIut-editing-article-slugs-and-metadata): When you first get started writing your articles, you'll notice a lot of the advanced stuff is automatically done for you. However, if you're a whizz and want to customize the way things are displayed on your knowledge base, you can!
- [Setting Article Display Order](https://support.helpdocs.io/article/hw102h0hDV-setting-article-display-order): There's a few different ways to set the order that articles appear on your HelpDocs: Alphabetical, Created Dated, Last Updated, Random, or Custom.
- [Adding Multiple Domains](https://support.helpdocs.io/article/l92xdm4enl-hosting-multiple-domains): Host multiple custom domains for your content so you can share your help under different brands.
- [Hosting HelpDocs at a Subfolder of Your Site](https://support.helpdocs.io/article/lNEn45ufab-hosting-help-docs-at-a-subfolder-of-your-site): By default HelpDocs comes with a subdomain and a custom domain. If you need to, it's possible to host your HelpDocs at a subfolder of your own domain, and there's a couple ways to do that.
- [Adding Custom CSS](https://support.helpdocs.io/article/lO4weBTNjJ-adding-custom-css): When you set up your HelpDocs account, you'll have the option to choose your layout and customize things like the logo and brand color. If you're looking to customize the layout even further, you can add custom CSS.
- [Understanding Template Options](https://support.helpdocs.io/article/nenw1tlbgy-toggling-dark-mode-on-v5-templates): Easily disable dark mode on V5 templates: Go to Settings > Brand, select template, toggle toption.
- [Adding Icons to Articles](https://support.helpdocs.io/article/sxq6nk86vc-adding-icons-to-articles): HelpDocs allows adding icons to articles to add a bit of extra style to your docs. Custom icons can be uploaded too.
- [Choosing a Template](https://support.helpdocs.io/article/uQDebSnIrD-choosing-a-layout): HelpDocs ships with a bunch of different layouts so you're bound to find something you love. 💖
- [Featuring a Category](https://support.helpdocs.io/article/v95w6mjvWm-featuring-a-category): Featuring is a great way to promote your best and most important categories in HelpDocs. Here's how to feature them.
- [Understanding the Contact Form](https://support.helpdocs.io/article/vlvwTXSbFq-understanding-the-contact-form): You can't cover every question your customers might have in your HelpDocs. That's where the Contact Form comes in. 📮
- [Changing the Language in Common Phrases](https://support.helpdocs.io/article/w4ieCxqX9X-changing-the-language-in-common-phrases): If you're looking to support non-English and international customers with HelpDocs, you can change the contents of strings to match the language 🌍
- [Uploading Your Brand Logo](https://support.helpdocs.io/article/waSD21OSGR-uploading-your-brand-logo): You'll want to make your help documentation look like part of your own site. Adding your brand logo to your HelpDocs is super easy. ✨
- [Managing Open Graph Fallback Images](https://support.helpdocs.io/article/zp2dq1z40c-adding-a-open-graph-fallback-image): Open Graph protocol makes links on social look great. HelpDocs automatically pulls the first image from an article and uses it as the Open Graph image. You can add a Fallback Image for when there are no images in the article.

## Customizing your HelpDocs / Code Snippets

- [How to Change the Logo Link](https://support.helpdocs.io/article/3uiqui5f9u-how-to-change-the-logo-link): Navigation is a huge part of a successful knowledge base. Giving your users an easy way to get back to your company website or application is pretty crucial 🙃
- [Customizing Feedback Icons](https://support.helpdocs.io/article/7hljbh7zhx-changing-feedback-icons): Wanna change the look of your feedback buttons? You can with a little bit of JavaScript. 💅
- [Adding Lightboxes to Images](https://support.helpdocs.io/article/9iGppQNa8L-adding-lightboxes-to-images): Lightboxes allow your customers to expand an image or a GIF for a closer look. This might be useful for the little details they can't quite see without expanding or accessibility for people with vision impairment.
- [Using HelpDocs with RTL Languages](https://support.helpdocs.io/article/P8ZQNLRGFX-using-help-docs-with-rtl-languages): The HelpDocs text editor has a button you can click to switch text direction for RTL (right-to-left) languages like Hebrew. But there's some other parts of your template you'll want to edit to make everything appear in the right (pun intended) direction.
- [Disabling Related Articles](https://support.helpdocs.io/article/ThbNikpUYh-disabling-related-articles): Related articles are calculated automatically and inserted at the bottom of your articles. We're always trying to improve the suggestions, but if they aren't what you'd hoped for, you can disable them completely.
- [Disabling Authorship and Updated Times](https://support.helpdocs.io/article/WZHYDVRMv6-disabling-authorship-and-updated-times): From our experience, customers love being able to see who updated an article and when. That being said, sometimes you might want to hide all that metadata away.
- [Making Your Printed HelpDocs Look Nicer](https://support.helpdocs.io/article/ZE8S2Plx36-making-your-printed-help-docs-look-nicer): Users can print your articles using the regular browser flow (Ctrl/Cmd-P). You can make their printing experience nicer by adding a print stylesheet.
- [Add HTML Before the Closing Body Tag](https://support.helpdocs.io/article/aica06ik1a-add-html-before-the-closing-body-tag): Customizing your docs with JavaScript snippets and CSS is an awesome way to make them stand out. 🦄
- [Using a Background Image in the Header](https://support.helpdocs.io/article/dwthoe9s8i-using-a-background-image-in-the-header): When you set up your HelpDocs you'll get your primary color as the background for your header. Sometimes you might want to change this into an image. 📷
- [Disabling Top Articles](https://support.helpdocs.io/article/e9cHSGgTPU-disabling-top-articles): From our experience Top Articles are helpful for customers as they guide them towards the most useful articles. We don't offer a native way to turn them off, but you can hide easily with a little CSS.
- [Getting Help with Code Snippets](https://support.helpdocs.io/article/hVxX83REF1-getting-help-with-code-snippets): HelpDocs comes packed full of customization options: CSS, Javascript and HTML. Our customers have built some amazing things with all three of these. If there's anything you want to customize, you probably can!
- [Condense Top Article Spacing on Bars V4](https://support.helpdocs.io/article/lqnkod9fzw-condense-top-article-spacing-on-bars-v-4)
- [Overriding the Font on Your Knowledge Base](https://support.helpdocs.io/article/mg0e4ft27x-changing-the-font-in-your-knowledge-base): If you're looking to load a fancy new font of your own or simply want to make a small change to one element, you can override fonts on your knowledge base with a little CSS.
- [Using Different List Styles](https://support.helpdocs.io/article/pFjWJj3hTL-using-different-list-styles): Our default list schema is numbers > lowercase letters > lowercase Roman numerals. If you want to change that, you totally can.
- [Making Video Embeds Responsive](https://support.helpdocs.io/article/qy7FgsvaAn-making-video-embeds-fluid-width): If you're embedding videos from Youtube or Vimeo, you might find that they don't occupy the full width of the article. You can make these embeds fluid with a little custom JavaScript.
- [Stopping Video Embeds from Resizing](https://support.helpdocs.io/article/shaa3quazc-stopping-video-embeds-from-resizing): Use the noresize class to maintain exact dimensions for embedded videos in your Knowledge Base articles.
- [How to Add Extra Spacing](https://support.helpdocs.io/article/ssjv78hf8r-how-to-add-spacing-to-paragraphs): HelpDocs is designed with usability and accessibility in mind, but there might be times where you want to add additional spacing between paragraphs or around images.
- [Making Tables Scroll When They're Too Wide for the Page](https://support.helpdocs.io/article/whaSdlngT2-making-tables-scroll-when-theyre-too-wide-for-the-page): Gotta show a lot of data at once? Tables are a great fit. Except if you end up with a lotta data in your table, it might go off the page. Here's how to make the tables scroll.

## Customizing your HelpDocs / Custom HTML Templates

- [Handlebars Helpers for Custom Templates](https://support.helpdocs.io/article/kvaf7f4kf9-handlebars-helpers-for-custom-templates): If you're building a custom HTML template for your HelpDocs, you'll eventually need to use some of our helpers and partials.
- [Getting Started with a Custom HTML Template](https://support.helpdocs.io/article/l8q1fmsnx7-getting-started-with-a-custom-html-template): HelpDocs ships with a bunch of nice looking templates that work great out of the box. You can customize them easily with CSS and JavaScript to make them look however you like.

## Lighthouse

- [Installing Lighthouse](https://support.helpdocs.io/article/6ksp87dzaj-installing-lighthouse): Lighthouse is a widget that helps you assist your users within your app whenever they get stuck. This means your users can help themselves without ever leaving your site and you'll reduce repetitive support tickets.
- [Understanding Lighthouse](https://support.helpdocs.io/article/cgz4k4miyd-understanding-lighthouse): Lighthouse makes it plain sailing for your users to help themselves without ever leaving your app or website. Here's the various states and actions users will see within your widget.
- [Integrating Lighthouse with Live Chat Providers](https://support.helpdocs.io/article/pfwvx27vjq-integrating-lighthouse-with-live-chat-providers)
- [Adding Lighthouse Trigger Buttons to Webflow](https://support.helpdocs.io/article/rmklv9u39d-adding-lighthouse-to-webflow)
- [Lighthouse Widget API](https://support.helpdocs.io/article/ykv7l5jthy-lighthouse-widget-api): You can customize the behaviour and appearance of Lighthouse through the widget API. Learn how to do things like change the primary color, navigate to a new article, or hide the widget completely.

## Stats

- [Understanding Stats](https://support.helpdocs.io/article/b8rwdjkgax-understand-stats): Dive into KB insights: 5 tabs track performance, from tickets avoided to content health.
- [What are Tickets Avoided?](https://support.helpdocs.io/article/PaeULwsj01-what-are-tickets-avoided): In your HelpDocs dashboard you'll see a value for Tickets Avoided. This shows you how many user queries your HelpDocs have solved, without them needing to contact support.
- [Understanding Productivity with Leaderboard](https://support.helpdocs.io/article/3bf4brbh53-understanding-productivity-with-leaderboard): Leaderboard allows you to see which team members updated how many articles over a given period. Perfect for some healthy competition 🏆
- [Understanding Flamegraphs](https://support.helpdocs.io/article/c7wjoxpimv-understanding-flamegraphs): Flamegraphs provide insights into article popularity over time, allowing you to identify top-performing content and optimize your strategy.
- [Tracking Team Activity with Audit Trail](https://support.helpdocs.io/article/i4k1s3j8kh-getting-team-event-history-with-audit-trail): Audit Trail lets you track, filter, and review all team member actions in HelpDocs.
- [Understanding Articles Clicked](https://support.helpdocs.io/article/o9nbn007mn-search-click-analytics): So you know what users are searching for but what about which articles they're clicking on after they've searched for it? That's exactly what Articles Clicked tells you.
- [Access Mode for Known Cloud Providers](https://support.helpdocs.io/article/updo8caafu-access-mode-for-known-cloud-providers): Control cloud crawler impact on your Knowledge Base stats with flexible access modes that give you cleaner insights ✨
- [Exporting Your Stats](https://support.helpdocs.io/article/xtFK0ADZTa-exporting-your-stats): If you're in an all-hands meeting to show how customer support is performing, it can be useful to talk through the way customers are using and responding to your knowledge base.
- [Filtering Stats](https://support.helpdocs.io/article/zd8v6jlyle-filtering-stats): Customize HelpDocs stats with our many filters: date, categories, articles, users, groups, sources, IPs, and languages.
- [What is the Happiness Score?](https://support.helpdocs.io/article/rUG5Dm3PaU-what-is-the-happiness-score): In the feedback tab, you'll find a metric called Happiness. This shows you a rough indication of the response from visitors about your knowledge base articles.
- [Understanding Traffic Distribution Metrics](https://support.helpdocs.io/article/3d17h8yp7p-understanding-traffic-distribution-metrics)
- [Understanding Article Views vs Total Sessions](https://support.helpdocs.io/article/ob8tourp2g-what-s-the-difference-between-article-views-and-total-sessions)
- [Using Search Stats to Find Content Gaps](https://support.helpdocs.io/article/qh5mmhkpcm-using-search-stats-to-find-content-gaps)
- [Understanding Key Health Metrics](https://support.helpdocs.io/article/z4ohbaf62f-understanding-key-health-metrics)
- [Using Spam Filters](https://support.helpdocs.io/article/9l2zfua9ha-using-spam-filters): Filter out bots & scrapers to see accurate visitor data. Access via Stats > Filter > Spam filter and choose from 4 levels: Off, Permissive, Balanced (recommended), or Strict.
- [Understanding AI Stats](https://support.helpdocs.io/article/oftz2toa9h-understanding-ai-stats): Use the AI Stats tab to treat AI as an audience you can plan for. Track customer queries, indexing, and training crawls by provider. Prioritize your most-cited articles.

## Multilingual Translation

- [Setting Up Multilingual](https://support.helpdocs.io/article/43QNppaDit-setting-up-multilingual-docs): It makes sense to speak your customers' language, which is why we have tools to help you translate your docs. You can write your docs in as many languages as you can think of.
- [Understanding Multilingual Translation](https://support.helpdocs.io/article/NjjPixGLuy-translating-your-docs): Once you've enabled multilingual HelpDocs you can translate all your docs into as many languages as you like ✨
- [Translating Articles](https://support.helpdocs.io/article/h7v4sf98br-translating-articles)
- [Translating Categories](https://support.helpdocs.io/article/vabx5db7i3-translating-categories)

## Multilingual Translation / Machine Translations

- [Customizing How Machine Translations Work](https://support.helpdocs.io/article/mqsgyu80ap-customizing-how-machine-translations-work): Whether you want to keep branded words from translating or you'd like to translate certain words into something else each time you can do this using some nifty settings.
- [Automatically Translate Articles with Machine Translations](https://support.helpdocs.io/article/o9eyh1ex6x-automatically-translate-articles-with-machine-translations): Selling to customers around the world can increase the reach of your business. With our automatic machine translations, you can send an article off to be translated and get back an accurate translation in seconds ⚡
- [Understanding Machine Translation Credits](https://support.helpdocs.io/article/xura4on9sb-understanding-machine-translation-credits): For each machine translation you'll use one credit. But how do you know how many you have and how can your purchase more? Find out here.

## Permissioning

- [Assigning Permission Groups to Categories](https://support.helpdocs.io/article/2szwdqhbi7-assigning-permission-groups-to-categories)
- [Getting Started with Permissioning](https://support.helpdocs.io/article/9qsypn7zsx-understanding-permissioning): Restrict docs like a pro! Control who sees what in your knowledge base with super flexible permissions 🔒
- [How to Restrict Internal Users from Editing Public Articles](https://support.helpdocs.io/article/d3fbe7wvh5-creating-a-read-only-permission-group-for-public-articles)
- [Removing Permission Groups from Articles](https://support.helpdocs.io/article/ek2ynilpm8-removing-permission-groups-from-articles): Changing who can see your article? You can quickly remove user groups from accessing your article from the article editor and the content list.
- [Restrict Content With Permissioning for External Users](https://support.helpdocs.io/article/mujg6ptcu1-restricting-content-with-permissioning-for-external-customers): JWT tokens + Permission Groups: Secure, flexible content control without extra accounts—personalize your Knowledge Base 🔐
- [Assigning Permission Groups to Articles](https://support.helpdocs.io/article/nlvyyej227-assigning-permission-groups-to-articles): HelpDocs supports article-level permissioning, so you can restrict who can view each article. You can easily manage who has access to your article from the article editor.
- [Creating and Managing Permission Groups](https://support.helpdocs.io/article/zcf0rx726v-managing-permission-groups): Create Permission groups to control Knowledge Base access with read-only or full user permissions

## Authentication

- [Setting Up Two-Factor Authentication](https://support.helpdocs.io/article/37t2gacwuw-setting-up-2fa): Adding an extra layer of security for your HelpDocs account gives you peace of mind if your password becomes compromised.
- [Accessing User Data in HelpDocs](https://support.helpdocs.io/article/Jl8mlpIkMQ-accessing-user-data-in-help-docs): You can pass user data to HelpDocs in either JWT auth or Shared Password as SSO. If you haven't already passed the data, check out the relevant article for more instructions. 👀
- [Restricting Your Docs to Logged In Users](https://support.helpdocs.io/article/YClKB8p02e-restricting-your-docs-to-logged-in-users): HelpDocs makes it easy to restrict access to your docs to logged in users. This way, when a user visits your docs they'll be redirected to the regular login page instead.
- [Anonymous Mode for Read-Only SSO Users](https://support.helpdocs.io/article/dknnr3dfae-sso-anonymous-mode): Anonymous Mode enables secure, cost-effective SSO read access without creating individual user accounts
- [Creating and Managing API Keys](https://support.helpdocs.io/article/e2gilg5mkd-creating-and-managing-api-keys): API keys to unlock your Knowledge Base: Create secure API integrations with just a few clicks ✨
- [Restricting your HelpDocs with Custom JWT SSO](https://support.helpdocs.io/article/g7iasnwau5-restricting-your-help-docs-with-custom-jwt-sso): Our docs are a great thing for your site's SEO and your brand. But sometimes, for whatever reason, you may want to restrict your HelpDocs to just users of your app.
- [Using OpenID Connect for Single Sign On](https://support.helpdocs.io/article/h961z8xb7r-using-open-id-connect-for-single-sign-on): If you're using OpenID Connect to let users log in to your own app already, you can use that exact same login for HelpDocs. 💪
- [Setting Up and Using SAML Single Sign-On](https://support.helpdocs.io/article/i8fpdjc43n-setting-up-saml-single-sign-on): Need to use HelpDocs with a large team? Signing up individually can be tiresome. With SAML Single Sign-On (SSO) you can make it super simple for your team to log in and get started.
- [Using JWT Studio](https://support.helpdocs.io/article/krqd06fjlj-using-jwt-studio): Create and validate JWTs inside HelpDocs with our own JWT Studio.
- [Shared Password Protection](https://support.helpdocs.io/article/mNAoCKyr6T-shared-password-protection): Whether you're using your HelpDocs internally to train staff, or just because they're not ready for the limelight yet, there's a load of reasons you might want to password protect your HelpDocs.
- [Configuring Slack Single Sign On](https://support.helpdocs.io/article/n647bk78sv-configuring-slack-single-sign-on): Many teams use Slack to communicate with their team, so it makes sense to have the ability to log into other services using the same service.

## Account Settings

- [Setting Your Dark Mode Preference](https://support.helpdocs.io/article/qkq5gt8snp-setting-your-dark-mode-preference): Night owl? Toggle dark mode in HelpDocs to save your eyes & customize your viewing experience! 🔄
- [Adding or Changing Your Profile Image](https://support.helpdocs.io/article/sIJGXXI6gQ-how-do-i-change-my-avatar): We think HelpDocs looks pretty awesome with your face on it. It'll show people that contributed to the knowledge base, and who doesn't love a friendly face? 🤩
- [Setting or Updating the Name in Your Profile](https://support.helpdocs.io/article/uz0hi232sr-setting-or-updating-the-name-in-your-profile): Need to change your name? It's super easy by heading to your Profile.

## Security & Compliance

- [Accessibility Statement](https://support.helpdocs.io/article/02w0fgs6r9-our-accessibility-statement): HelpDocs' accessibility commitment, compliance status, and feedback process for website issues.
- [Is HelpDocs GDPR compliant?](https://support.helpdocs.io/article/13xkvjme6a-is-help-docs-gdpr-compliant): TL;DR: yes! We have GDPR-compliant terms, privacy policy, and vendors; secure data handling, portability, and deletion; explicit consent for marketing, and more.
- [Enabling IP Restriction](https://support.helpdocs.io/article/76d26wqtjv-ip-restriction)
- [Is my data secure and protected?](https://support.helpdocs.io/article/NbmuAjBwIO-security): At HelpDocs we take security and data protection seriously. Here's an overview of some stuff we're doing to keep your data safe.
- [Anonymizing IP Addresses](https://support.helpdocs.io/article/h8d4ovke9r-anonymizing-ip-addresses): HelpDocs anonymizes IP addresses in analytics to prevent them being personally identifiable. Here's how to modify that setting.
- [What Happens if We Receive a Copyright Complaint (DMCA)](https://support.helpdocs.io/article/okqqminwqr-what-happens-if-we-receive-a-copyright-complaint-dmca): Copyright complaints handled fairly: quick, neutral process protecting rights for all HelpDocs users 🛡️
- [Setting Custom HTTP Headers](https://support.helpdocs.io/article/qk30ijnyp1-setting-custom-http-headers): Want to add some advanced security to your Knowledge Base? HelpDocs allows you to set your own HTTP Headers so you can send extra information with each HTTP request and response
- [Signing a Data Processing Agreement (DPA)](https://support.helpdocs.io/article/u2stryre05-signing-a-data-processing-agreement-dpa): Complete a DPA inside your HelpDocs account to access certain features.

## Billing

- [Updating Your Billing Information](https://support.helpdocs.io/article/6upZUMyUsr-updating-your-billing-information): If you need to change card for any reason, you can enter your new card details in the HelpDocs dashboard.
- [Tax Residency Certificates and Forms](https://support.helpdocs.io/article/9995pi9e58-tax-residency-certificates-and-forms)
- [Cancelling Your Account](https://support.helpdocs.io/article/HBScloQe9b-cancelling-your-account): We'll be super sad to see you go, but if you need to cancel your account for any reason, here's how you do it.
- [Changing Your Plan](https://support.helpdocs.io/article/OaBvIkzXow-changing-your-plan): You can upgrade or downgrade your HelpDocs account at any time. You don't even need the credit card you signed up with.
- [Downloading Invoices and Receipts](https://support.helpdocs.io/article/RxS3Y5Gai3-invoices-and-email-receipts): Our payment processor, Stripe, sends you an email every time your card is charged. We also provide another type of receipt that you can customize with your business data.
- [Subscribing to a Plan for the First Time](https://support.helpdocs.io/article/SBWMKYgYvb-subscribing-to-a-plan-for-the-first-time): Subscribing to a paid plan in HelpDocs is super simple. All you'll need is a credit/debit card for payment and your billing address.
- [Billing Troubleshooting](https://support.helpdocs.io/article/qcyyd307kp-billing-troubleshooting): Billing hiccups? No sweat! 🔍 Quick fixes for payment issues, invoice access, and keeping your HelpDocs account running smoothly.
- [Viewing Your Current Plan and Features](https://support.helpdocs.io/article/xjqwky6tuu-viewing-your-current-plan): Not sure what features your plan includes? Head to the billing page to get a list.
- [European Union VAT Charges](https://support.helpdocs.io/article/xu919jvz5c-european-union-vat-charges): For some of our European customers we have to add VAT at checkout. If you're an accountant that'll be music to your ears. If you're a regular person you probably wanna throw me out of a window.

## FAQs

- [What is an account slug?](https://support.helpdocs.io/article/1vUqYdcYHV-what-is-an-account-slug): If you get in touch and need some support, we may ask for your account slug. The slug is just the first part of the URL where your dashboard and knowledge base are hosted.
- [One of my headings isn't showing in the table of contents](https://support.helpdocs.io/article/1x190r6l6m-one-of-my-headings-isn-t-showing-in-the-table-of-contents)
- [How can I remove deleted content from search engines?](https://support.helpdocs.io/article/3gcnfeinx0-removing-content-from-search-engines): How to remove deleted content from search engines & manage your online presence effectively
- [Can I add additional users to my account?](https://support.helpdocs.io/article/508ch9bj6o-can-i-add-additional-users-to-my-account): Need more seats? Add team members to Grow plan with easy, tiered pricing—just fill in our form inside this article!
- [Who counts towards the user limit on plans?](https://support.helpdocs.io/article/5GsbZs20Dv-who-counts-towards-the-user-limit-on-plans): All users that sign in to HelpDocs with a username/password or Single Sign On, regardless of their role, are counted towards the plan limits. Public viewers to unrestricted knowledge bases aren't.
- [How do related articles work?](https://support.helpdocs.io/article/6kNPD8uPRT-how-do-related-articles-work): When you publish an article, you might find a related articles section gets added to the bottom of the page. Here's how this works.
- [I can't log in to my HelpDocs account or complete signup](https://support.helpdocs.io/article/8jfNOMr0Ac-i-cant-log-into-my-help-docs-account): Not being able to log in can be super frustrating—we hear you. Here's a list of troubleshooting tips to try.
- [I contacted support but didn't hear back. Did my message get lost?](https://support.helpdocs.io/article/9q6q3ur6ij-i-contacted-support-but-didn-t-hear-back-did-my-message-get-lost)
- [Help! No articles are appearing on my knowledge base](https://support.helpdocs.io/article/AHn9EhvYCM-help-no-articles-are-appearing-on-my-knowledge-base): If you're looking at your knowledge base and no articles are showing up even though you've written categories and articles, then the problem is the article statuses.
- [Can I host my API docs in HelpDocs?](https://support.helpdocs.io/article/Gw49YgowgP-can-i-host-my-api-docs-in-help-docs): Of course! We host our own API docs in a separate HelpDocs account. 🙃
- [I’m seeing a blank screen when I load my knowledge base](https://support.helpdocs.io/article/HcA1KEMzjo-im-seeing-a-blank-screen-when-i-load-my-knowledge-base): Whelp. Nobody likes a blank screen. The most likely cause is having switched your template to Custom in Settings > Brand > Templates.
- [Can I use multiple HelpDocs accounts together?](https://support.helpdocs.io/article/KEnO3yi02Q-can-i-use-multiple-help-docs-accounts-together): You can! Multiple accounts are great when you have more than one product, or you want to use HelpDocs for your internal company documentation too.
- [Help! My app's not loading 😭](https://support.helpdocs.io/article/QnGiXLb1oZ-help-my-apps-not-loading): Oh no! First thing to do is check our status page. That'll let you know if there's any problems with the platform.
- [Can I embed files into HelpDocs?](https://support.helpdocs.io/article/RTZN8ACO5R-can-i-embed-files-into-help-docs): Images & Videos. We'll host all your images for you, and we let you embed videos directly from Youtube / Vimeo. Use the Image and Video buttons in the article editor for those.
- [I've added a script but it isn't working](https://support.helpdocs.io/article/Y3yPJ8DUd4-ive-added-a-script-but-it-isnt-working): That's no good! There's a ton of reasons why a script might not load, but here are some troubleshooting tips.
- [Can I Change the HelpDocs Branding?](https://support.helpdocs.io/article/Z5uxITupzV-can-i-remove-the-help-docs-branding): We add a small amount of HelpDocs branding to each knowledge base. You have a few options of displaying it ✨
- [Where can I find your product updates?](https://support.helpdocs.io/article/a4si5s0es6-where-can-i-find-your-product-updates): Stay in the loop with HelpDocs updates! Blog and email options help you catch all the juicy product details 🚀
- [Why can't I sign up to a new account I've been invited to?](https://support.helpdocs.io/article/ass93bddyn-new-account-cant-sign-up): Struggling to sign up to the new account you've just been invited to? This sometimes happens when you have an existing account already. Here's how to solve it.
- [How do I reset my password?](https://support.helpdocs.io/article/bNkaBKnVKN-how-do-i-reset-my-password): Can't remember your password or struggling to log in? Don't worry—we've all been there!  🙈
- [How can I find out about product updates?](https://support.helpdocs.io/article/bk5stfvk6z-how-can-i-find-out-about-product-updates): Stay in the loop with HelpDocs updates! Catch latest features on blog or via email notifications 🚀
- [How do I publish an article that's not available in the default language?](https://support.helpdocs.io/article/drpwj15i3f-how-do-i-publish-an-article-that-s-not-available-in-the-default-language)
- [Can I have a single article appear in multiple categories?](https://support.helpdocs.io/article/dx73whjy3l-can-i-have-a-single-article-appear-in-multiple-categories)
- [I'm getting a 'Blocked by CORS policy' error with the API](https://support.helpdocs.io/article/g42fq8n2br-cors-policy-error-with-the-api): CORS blocking your API? Move calls to backend to protect tokens and prevent security risks from exposed credentials.
- [How do I change my email?](https://support.helpdocs.io/article/g7tjuuanzo-how-do-i-change-my-email): If you need to change the email address you signed up with you can do that inside your Profile.
- [Can I host my internal docs in HelpDocs?](https://support.helpdocs.io/article/kX8VqsbWcY-can-i-host-my-internal-docs-in-help-docs): Sure! There's a few ways to use HelpDocs for your internal documentation.
- [I'm getting 'Your connection is not private' on my custom domain](https://support.helpdocs.io/article/m687ov951x-i-m-getting-your-connection-is-not-private-on-my-custom-domain)
- [My Article Has a Blank Space to the Left. What's Wrong?](https://support.helpdocs.io/article/mj0vmck0fz-my-article-has-a-blank-space-to-the-left-of-it-whats-wrong): Finding that your article card is shifted to the right and there's a big space to the left of it?
- [HelpDocs Support Scope](https://support.helpdocs.io/article/pf5cwpkhhg-helpdocs-support-policy): Here's what the HelpDocs team can help you with ✨🦄
- [Will translated articles be deleted if I remove that language?](https://support.helpdocs.io/article/sg8tkhs9m5-will-translated-articles-be-deleted-if-i-remove-that-language)
- [The Owner of the account left the company. How do I transfer the Ownership?](https://support.helpdocs.io/article/xpdz11op0f-the-owner-of-the-account-left-the-company-how-do-i-transfer-the-ownership): Account ownership transfer made simple—just fill out an email template, provide documentation, and we'll handle the rest. Contact support if you need help.
- [Why isn't my contact form showing up?](https://support.helpdocs.io/article/z6c2m9oocc-why-isn-t-my-contact-form-showing-up)

## Guides

- [Optimizing Your Knowledge Base for Search](https://support.helpdocs.io/article/51ZpxHK9Uj-optimizing-your-seo): Getting your knowledge base search ready can make a huge difference. Here we'll show you how tools inside HelpDocs can help, what we automatically do to optimize it for you, and what you can do yourself to make those search robots happy.
- [Clearing the Cache in Your Browser](https://support.helpdocs.io/article/CmkE83ebCz-clearing-a-cache-in-your-browser): Rarely we might ask you to clear your browser's cache. Here's how.
- [Managing content for two similar products](https://support.helpdocs.io/article/dn5bxvrh3z-managing-content-for-two-similar-products): Avoid duplicating docs for similar products. Use Clips for shared content. Write once, reuse everywhere. Structure categories by customer perspective, handle differences inline or with separate articles.
- [Finding CSS Selectors in Your Browser](https://support.helpdocs.io/article/eh3pzxNwYf-grabbing-css-selectors-from-your-browser): The easiest way to customize your HelpDocs is with Custom CSS. Here's a guide on how to target elements on your knowledge base and customize them to match your brand.
- [Creating a Knowledge Base from Scratch](https://support.helpdocs.io/article/ksxfahhvnt-creating-a-knowledge-base-from-scratch): Getting started with a knowledge base can be fun, honest! Learn how to start creating a knowledge base with these example categories and articles. We'll make it painless, promise.
- [Writing Clear and Digestible Knowledge Base Articles](https://support.helpdocs.io/article/vqxizjeygc-writing-clear-and-digestible-articles): Getting users to read text is a difficult problem. Here are some tips on writing your articles with users in mind.

## Resources

- [Press Kit](https://support.helpdocs.io/article/xgPk1bbkcn-press-kit): First of all, thanks for considering to feature us. Here's a bit of information but if you need any further help, feel free to reach out through email.