Connect HelpDocs to ChatGPT

Model Context Protocol (MCP) lets you connect ChatGPT to your HelpDocs account so it can read, search, and work with your Knowledge Base content directly. This guide shows you how to set up the connection with ChatGPT and what you can do with it.

What is MCP?

MCP (Model Context Protocol) is a way for AI assistants like ChatGPT to connect to external tools and data sources. It gives ChatGPT the ability to interact with your HelpDocs content in real-time.

Learn more over in our overview of MCP article.

Connecting ChatGPT to HelpDocs MCP

1. Open ChatGPT on the web
2. Go to Workspace settings → Apps → Create
3. Enable Developer mode when prompted
4. Enter details:
   Name: HelpDocs
   Description: Search, retrieve, and create content from our HelpDocs knowledge base
   Authentication: OAuth
   Connection:

5. The HelpDocs app should then appear under Settings → Apps → Enabled Apps with a Dev label
6. Start a new chat, open the tools/apps menu, and select HelpDocs.
7. Once you have tested it, an admin or owner can publish it to the rest of the workspace from Workspace settings → Apps → Drafts → Publish.

What You Can Ask ChatGPT to Do

With the HelpDocs MCP connector set up, you can ask ChatGPT to help with all sorts of Knowledge Base tasks. Here are some examples:

Search my helpdocs articles for x

Have we covered topic x yet in our helpdocs for our product launch?

Create a new article in helpdocs called x. It should be about x, y, and z

The more specific you are with your requests, the better ChatGPT can help you manage and improve your Knowledge Base content.