Connect HelpDocs to Claude
MCP lets you connect Claude to HelpDocs so it can read, search, and work with your Knowledge Base content directly. Learn setup steps and what Claude can do for you.
Model Context Protocol (MCP) lets you connect Claude to your HelpDocs account so it can read, search, and work with your Knowledge Base content directly. This guide shows you how to set up the connection with Claude and what you can do with it.
What is MCP? 🤔
MCP (Model Context Protocol) is a way for AI assistants like ChatGPT to connect to external tools and data sources. It gives ChatGPT the ability to interact with your HelpDocs content in real-time. Learn more about it in our article over here.
Connecting Claude to HelpDocs MCP
- Head to Claude wherever you use it (either at claude.ai or in the Claude Desktop app)
- Navigate to Customize, click Connectors, then click Add ↓
- Click Add custom connector
Fill in the form with the following details
Name: HelpDocs
URL:
https://••••••••••••••••••••••••••
Once you've added the connector, Claude will be able to access your Knowledge Base content whenever you're chatting with it. Just ask to use HelpDocs 🙌
Setting Up Tool Permissions
You can control exactly what Claude is allowed to do with your HelpDocs content. This lets you decide which actions happen automatically, which need your approval first, and which aren't allowed at all.
To configure permissions:
- Click on the HelpDocs connector in Claude
- Head to Tool permissions
- Set your preferences for each action
You can choose from three permission levels:
- Automatic: Claude can perform the action without asking
- Manual approval: Claude will ask for your permission before doing it
- Not allowed: Claude can't perform this action at all
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Connect HelpDocs to ChatGPT
