Connect HelpDocs to Claude

Model Context Protocol (MCP) lets you connect Claude to your HelpDocs account so it can read, search, and work with your Knowledge Base content directly. This guide shows you how to set up the connection with Claude and what you can do with it.

What is MCP?

MCP (Model Context Protocol) is a way for AI assistants like Claude to connect to external tools and data sources. It gives Claude the ability to interact with your HelpDocs content in real-time.

Learn more over in our overview of MCP article.

Connecting Claude to HelpDocs MCP

You can connect Claude to your HelpDocs account whether you're using Claude on the web or the Desktop app. Here's how to get set up:

1. Head to Claude wherever you use it (either at claude.ai or in the Claude Desktop app)
2. Navigate to Customize, click Connectors, then click Add ↓
3. Click Add custom connector
   
   
4. Fill in the form with the following details, then click Add

Name: HelpDocs

URL:

Once you've added the connector, Claude will be able to access your Knowledge Base content whenever you're chatting with it.

Setting Up Tool Permissions

You can control exactly what Claude is allowed to do with your HelpDocs content. This lets you decide which actions happen automatically, which need your approval first, and which aren't allowed at all.

To configure permissions:

1. Click on the HelpDocs connector in Claude
2. Head to Tool permissions
3. Set your preferences for each action

You can choose from three permission levels:

• Automatic: Claude can perform the action without asking
• Manual approval: Claude will ask for your permission before doing it
• Not allowed: Claude can't perform this action at all

What You Can Ask Claude to Do

With the HelpDocs MCP connector set up, you can ask Claude to help with all sorts of Knowledge Base tasks. Here are some examples:

Search my helpdocs articles for x

Have we covered topic x yet in our helpdocs for our product launch?

Create a new article in helpdocs called x. It should be about x, y, and z

The more specific you are with your requests, the better Claude can help you manage and improve your Knowledge Base content.