Setting up the Front Plugin

Front is a shared inbox for teams that brings all of your external messages into one unified inbox.

With the HelpDocs plugin installed within Front, you'll be able to:

1. Respond to customers faster ⚡️
2. Read articles inside Front 👀
3. Create drafts in a jiffy 📝

Connecting HelpDocs & Front

1. In Front
   1. Head to Settings > Integrations
   2. Find and click on HelpDocs
   3. Click Enable Integration
   4. Toggle the Enabled switch on and hit Save
   5. You'll be taken back to the integrations page. Click on HelpDocs again
   6. In the Settings tab copy the Secret Key to your clipboard

      

2. In your HelpDocs dashboard
   1. Go to Settings > Integrations
   2. Click the Front plugin tile
   3. Paste your Secret Key into the Front Auth Secret box
   4. Hit Save changes

Read on to learn how the plugin works.

Adding Multiple Plugins for Multiple Knowledge Bases

With HelpDocs, you can create more than one knowledge base and link them up. If you're using Front, you can set up multiple HelpDocs plugins to search separate Knowledge Bases.

For example, we have one for our main knowledge base and another for our API docs.

Setting Up an Additional HelpDocs Plugin

1. In Front
   1. Head to Settings, choose Company, then click Developers
   2. Click Create app, name the app, and click Save
   3. Open the Features tab and click Add feature
      1. Click Sidebar Plugin
      2. In the Side panel URL field paste in 👉https://api.helpdocs.io/v1/front
      3. Click Create
   4. From the plugin's settings copy the Auth secret
2. For the knowledge base you want to connect, head to the HelpDocs app
   1. Go to Settings > Integrations
   2. Click the Front plugin tile
   3. Paste your Auth secret into the Front Auth Secret box
   4. Hit Save changes
3. Back in Front, click the Manage integrations icon (+) in the right sidebar, search for your plugin, and pin it

Switching HelpDocs Knowledge Base Plugins

1. In Front on the right side menu click the icon to switch between multiple Knowledge Bases