Using the Front Plugin
Once you've set up your Front plugin, it'll speed up the time it takes to answer customers. It's just a few clicks. Here's how it works.
Opening/Closing the Front Plugin
Like any Front plugin, you can expand it by clicking the Expand plugin button in the top right-hand corner. To close it again, click the Collapse plugin button in the same position.
Understanding the options
When you're typing in a search query, you'll notice 3 buttons pop up. Here's what they mean:
- Preview. Opens a link to the article in your browser
- Copy. Adds a link to the article to your clipboard
- Insert. Pastes a formatted link into the composer with the article title as the text