Getting Team Event History with Audit Trail
For large teams knowing who's doing what matters. In HelpDocs we track each action a team member makes and allow Owners and Admins to review it. Here's how it works.
Start by Filtering the Data
The first step is to narrow down your search. Do you want to see what everyone did this month? Maybe you'd like to see who's been creating articles recently.
You can filter your Audit Trail data with the following attributes:
- Start & end date
- Data Types
Once you're done, click Apply Filters.
If you're familiar with development you'll likely have heard of CRUD (Create, Read, Update, Delete).
If not, these are basically the four basic types of functions the majority of applications allow. In the Audit Trail you can view by Data Type and you'll get the following data back for each action:
If it was an article that was updated, you'll also get:
Download to CSV
You can quickly download the data on the page to CSV:
- Filter your data
- Click Download Data to CSV in the top left