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Getting Team Event History with Audit Trail

Jarratt Isted Updated by Jarratt Isted

For large teams knowing who's doing what matters. In HelpDocs we track each action a team member makes and allow Owners and Admins to review it. Here's how it works.

Audit Trail is available on the Growth plan

Where to find it

If you have access to the Audit Trail feature you'll see a tab in the left hand sidebar between Content and Settings that says Audit. Click that and you'll head straight to the Audit Dashboard.

Start by Filtering the Data

The first step is to narrow down your search. Do you want to see what everyone did this month? Maybe you'd like to see who's been creating articles recently.

You can filter your Audit Trail data with the following attributes:

Once you're done, click Apply Filters.

Data Types

If you're familiar with development you'll likely have heard of CRUD (Create, Read, Update, Delete).

If not, these are basically the four basic types of functions the majority of applications allow. In the Audit Trail you can view by Data Type and you'll get the following data back for each action:

Name

Available data

CREATE

  • What was created
  • Created title

READ

  • What was read

UPDATE

  • What was updated
  • Article / Category ID
  • Title

If it was an article that was updated, you'll also get:

  • Preview

DELETE

  • What was deleted
  • Article / Category ID

Download to CSV

You can quickly download the data on the page to CSV:

  1. Filter your data
  2. Click Download Data to CSV in the top left

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