Data & Analytics

​What is the Happiness Score?

In the feedback tab, you'll find a metric called Happiness. This shows you a rough indication of the response from visitors about your knowledge base articles.

River Sloane
Updated 1 year ago by River Sloane

​Filtering Analytics

By default we show all HelpDocs analytics at once in the dashboard. That gives you a great high-level overview of how your docs are performing. But something you wanna get more granular.

Taylor Sloane
Updated 1 year ago by Taylor Sloane

Getting Team Event History with Audit Trail

For large teams knowing who's doing what matters. In HelpDocs we track each action a team member makes and allow Owners and Admins to review it. Here's how it works.

River Sloane
Updated 1 year ago by River Sloane

Understanding Articles Clicked

So you know what users are searching for but what about which articles they're clicking on after they've searched for it? That's exactly what Articles Clicked tells you.

Taylor Sloane
Updated 1 year ago by Taylor Sloane

What are Tickets Avoided?

In your HelpDocs dashboard you'll see a value for Tickets Avoided. This shows you how many user queries your HelpDocs have solved, without them needing to contact support.

Taylor Sloane
Updated 1 year ago by Taylor Sloane

Exporting Your Stats

If you're in an all-hands meeting to show how customer support is performing, it can be useful to talk through the way customers are using and responding to your knowledge base.

River Sloane
Updated 1 year ago by River Sloane

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