Data & Analytics
By default we show all HelpDocs analytics at once in the dashboard. That gives you a great high-level overview of how your docs are performing. But something you wanna get more granular.
What is the Happiness Score?
In the feedback tab, you'll find a metric called Happiness. This shows you a rough indication of the response from visitors about your knowledge base articles.
Exporting Your Stats
If you're in an all-hands meeting to show how customer support is performing, it can be useful to talk through the way customers are using and responding to your knowledge base.
What are Tickets Avoided?
In your HelpDocs dashboard you'll see a value for Tickets Avoided. This shows you how many user queries your HelpDocs have solved, without them needing to contact support.