Data & Analytics

​What is the Happiness Score?

In the feedback tab, you'll find a metric called Happiness. This shows you a rough indication of the response from visitors about your knowledge base articles.

Jarratt Isted
Updated 3 months ago by Jarratt Isted

​Filtering Analytics

By default we show all HelpDocs analytics at once in the dashboard. That gives you a great high-level overview of how your docs are performing. But something you wanna get more granular.

Jake Peters
Updated 1 year ago by Jake Peters

What are Tickets Avoided?

In your HelpDocs dashboard you'll see a value for Tickets Avoided. This shows you how many user queries your HelpDocs have solved, without them needing to contact support.

Jake Peters
Updated 3 weeks ago by Jake Peters

Getting Team Event History with Audit Trail

For large teams knowing who's doing what matters. In HelpDocs we track each action a team member makes and allow Owners and Admins to review it. Here's how it works.

Jarratt Isted
Updated 2 months ago by Jarratt Isted

Search Click Analytics

Knowing what your users are searching for is super useful. But closing that data loop with Search Click Analytics makes your stats even more powerful. It shows a list of the top articles clicked as a…

Jake Peters
Updated 2 months ago by Jake Peters

Exporting Your Stats

If you're in an all-hands meeting to show how customer support is performing, it can be useful to talk through the way customers are using and responding to your knowledge base.

Jarratt Isted
Updated 1 year ago by Jarratt Isted

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