Data & Analytics

​Filtering Analytics

By default we show all HelpDocs analytics at once in the dashboard. That gives you a great high-level overview of how your docs are performing. But something you wanna get more granular.

Jake Peters
Updated 1 month ago by Jake Peters

​What is the Happiness Score?

In the feedback tab, you'll find a metric called Happiness. This shows you a rough indication of the response from visitors about your knowledge base articles.

Jarratt Isted
Updated 1 month ago by Jarratt Isted

Getting Team Event History with Audit Trail

For large teams knowing who's doing what matters. In HelpDocs we track each action a team member makes and allow Owners and Admins to review it. Here's how it works.

Jarratt Isted
Updated 2 weeks ago by Jarratt Isted

Exporting Your Stats

If you're in an all-hands meeting to show how customer support is performing, it can be useful to talk through the way customers are using and responding to your knowledge base.

Jarratt Isted
Updated 1 month ago by Jarratt Isted

What are Tickets Avoided?

In your HelpDocs dashboard you'll see a value for Tickets Avoided. This shows you how many user queries your HelpDocs have solved, without them needing to contact support.

Jake Peters
Updated 2 months ago by Jake Peters

Understanding Articles Clicked

So you know what users are searching for but what about which articles they're clicking on after they've searched for it? That's exactly what Articles Clicked tells you.

Jake Peters
Updated 2 months ago by Jake Peters

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