Table of Contents
Exporting Your Stats
If you're in an all-hands meeting to show how customer support is performing, it can be useful to talk through the way customers are using and responding to your knowledge base.
Updated
by River Sloane
If you're in an all-hands meeting to show how customer support is performing it can be useful to talk through the way customers are using and responding to your knowledge base.
In the dashboard we show the top 10 articles by views, searches, and feedback. If you fancy getting more in-depth than this you can quickly download the data with all data points included for the time period.
All stats are exported as .csv files. These can be opened in any spreadsheet program (Numbers, Excel, etc.) or imported to online spreadsheet software (like Google Sheets)
🤔 Stats not quite adding up? It's likely an article has been deleted along the way in the given time period. Use Audit trail and filter by Delete event to find out.
Exporting Article View Data
- Head to Stats
- Go to the Top Articles table
- Click ⋮ More > ⬇️ Download as CSV
Exporting Search Data
- Head to Stats
- Go to the Searches table
- Click ⋮ More > ⬇️ Download as CSV
If users search for banana! and bananas they'll be shown as
original_search_terms. You'll find the actual term we searched for under the search_term column—banana 🍌Exporting Feedback Data
- Head to Stats
- Go to the Feedback table
- Click ⋮ More > ⬇️ Download as CSV
What did you think of this doc?
What are Tickets Avoided?
What is the Happiness Score?
