If you're in an all-hands meeting to show how customer support is performing it can be useful to talk through the way customers are using and responding to your knowledge base.
In Stats we show the top results for views, searches, and feedback. If you fancy getting more in-depth than this you can quickly download the data with all data points included for the time period.
All stats are exported as .csv files. These can be opened in any spreadsheet program (Numbers, Excel, etc.) or imported to online spreadsheet software (like Google Sheets)
π€ Stats not quite adding up? It's likely an article has been deleted along the way in the given time period. Use Audit trail and set Data types to Delete to find out.
Exporting Data
You'll be able to download different data wherever you see the 
button inside the Stats. These appear for:
- Overview: Performance Overview
- Search: Top Search Queries
- Content > Articles: Author Leaderboard
- Content > Feedback: Article Feedback
- Content > Health: Top Articles and Top Categories
- AI: AI references and Top articles cited by AI
Each export uses your current dates and filters, so filter first and then export.
Grouped search terms data: If users search for banana! and bananas they'll both be listed in the
original_search_terms column, separated by semicolons. You'll find the actual term we searched for, banana, under the search_term column π The articles_clicked column links to each article people clicked for that search.