What is the Happiness Score?

River Sloane Updated by River Sloane

In the Feedback tab of Stats you'll find a section called Happiness. This shows you a rough indication of the response from visitors about your knowledge base articles.

How we calculate the happiness score
The happiness score ranges from 100% (perfect) to -100% (dreadful) and is calculated based on 👇
(positive responses - negative responses) / total * 100
Anything more than 20% is pretty good and anything less than -20% means it might be worth updating your articles 😵

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