What is the Happiness Score?

by Jarratt Isted

In the Feedback tab of Stats you'll find a metric called Happiness. This shows you a rough indication of the response from visitors about your knowledge base articles. The happiness score ranges from 100% (perfect) to -100% (dreadful).

Anything more than 20% is pretty good and anything less than -20% means it might be worth updating your articles. 😅

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