Your analytics in HelpDocs give you valuable insights into how people use your Knowledge Base. But sometimes those stats can get a little skewed by traffic from cloud providers like Amazon, Google, or Azure when they crawl your content π
With our Traffic from cloud providers setting, you can control exactly how this traffic affects your stats, giving you cleaner data and a more accurate picture of your real user activity.
Understanding Cloud Provider Traffic
Cloud providers regularly scan websites for various reasons. While this is normal internet behavior, it can sometimes create traffic spikes that don't represent actual customer usage of your Knowledge Base π₯΄
These artificial spikes might make it seem like your docs are getting more views than they actually are, which isn't helpful when you're trying to understand how your customers really interact with your content.
Available Access Modes
You can choose how HelpDocs handles traffic from known cloud providers by selecting one of two access modes:
Mode | What it does |
Allow, but leave out of analytics | Known cloud provider traffic allowed, but silently dropped from analytics. This is the default. |
Block | Traffic from public clouds blocked entirely. |
How to Set Your Access Mode
Configuring how HelpDocs handles cloud provider traffic is super simple:
- Head to Settings > General (
/app/settings/general) - Find the Advanced section
- Under Traffic from cloud providers, select your preferred access mode from the dropdown
- Click Save changes
Choosing the Right Mode for Your Needs
Not sure which mode to pick? Here's a quick guide:
- Allow, but leave out of analytics: Perfect for most users who want cleaner analytics that focus on real customer usage. Cloud providers can still access your content, but their activity won't affect your stats.
- Block: Select this option if you want to completely prevent public cloud providers from accessing your Knowledge Base.
The Allow, but leave out of analytics mode offers a great balance for most teams. It maintains accessibility while giving you more accurate stats that truly reflect how your customers are using your docs.