What are Tickets Avoided?

by Jake Peters

In your HelpDocs dashboard you'll see a value for Tickets Avoided. This shows you how many user queries your HelpDocs have solved, without them needing to contact support. The more you avoid, the more money you save from your support bill.

How we calculate Tickets Avoided

This is a proprietary metric that involves users, article views, and searches. It's designed to be as accurate as possible, and we're always making little improvements to make sure you're getting the most useful insights.

This metric was previously called Tickets Saved. Same metric, new name.

How Did We Do?