Setting Up a Custom Domain
Setting the URL Style for your Articles
Can I Schedule a Demo?
Switching Between Multiple Accounts
Adding or Changing Your Profile Image
Logging In To Your HelpDocs
Understanding Smart 404 Pages
The HelpDocs Trial
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Adding an HTML Block
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Adding a Table of Contents
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Delete a Category
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Creating a Subcategory
Understanding Search Results
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Get Feedback, Activity, and Contact Form Notifications in Slack
Installing the Slack Integration
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Configuring Your Slack Integration
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How to Change the Logo Link
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Custom HTML Templates
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Adding an Open Graph Fallback Image
Choosing a Template
Testing Customizations with .dev
Understanding the Contact Form
Adding Cookie Consent
Automatically Translate Articles with Machine Translations
Understanding Multilingual Translation
Setting Up Multilingual
Assigning Permission Groups to Categories
Assigning Permission Groups to Articles
Getting Started with Permissioning
Creating and Managing Permission Groups
Removing Permission Groups from Articles
Restricting your HelpDocs with Custom JWT SSO
Setting Up and Using SAML Single Sign-On
Using OpenID Connect for Single Sign On
Configuring Slack Single Sign On
Restricting Your Docs to Logged In Users
Shared Password Protection
Accessing User Data in HelpDocs
Data & Analytics
Getting Team Event History with Audit Trail
Understanding Articles Clicked
What are Tickets Avoided?
Exporting Your Stats
What is the Happiness Score?
Lighthouse Widget API
Adding Lighthouse Trigger Buttons to Webflow
Integrating Lighthouse with Live Chat Providers
Invoices and Email Receipts
European Union VAT Charges
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Optimizing Your Knowledge Base for Search
Finding CSS Selectors in Your Browser
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Creating a Knowledge Base from Scratch
Writing Clear and Digestible Knowledge Base Articles
Table of Contents
Updated by Jarratt Isted
HelpDocs supports article-level permissions so you can control exactly which users can see which articles.
Sometimes you want an entire category of articles to share the same permission groups. That's where Default Permission Groups for categories come in.
When you create an article in a category that has default permission groups set the article will inherit those groups.
But don't worry—the two are independent. An article can have different permissions to its category and we give you an easy way to spot the difference 🎉
Assigning Default Permission Groups to Categories
If you want all new articles within a category to take the same Permissions you can assign Permissions to a category itself.
- Head to Content
- Hit the Permissions Icon on the category you'd like to add Permissions to
- Add your Permissions
- Hit Apply Changes
Understanding Permissions Group Indicators
When you haven't got any permission groups assigned to a category the Permissions icon is hidden until you hover. Once you set permission groups there's two different indicators that'll you'll need to look out for.
You'll notice a pink indicator next to the permission icon if the category has Permissions and any of the following are true:
- it's a top level category
- its parent category does not have default permission groups
- it shares the same default permission groups as its parent category
A yellow indicator will show if the category has a parent category with permissions that differ from its own.
It's nothing to worry about. It just shows you that you've set different permissions on this category than its parent.