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The HelpDocs Trial
Setting Up a Custom Domain
Setting the URL Style for your Articles
Switching Between Multiple Accounts
Adding or Changing Your Profile Image
Logging In To Your HelpDocs
Understanding Smart 404 Pages
Understanding Top Articles
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Adding an HTML Block
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Moving an Article to a Different Category
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How to Change the Logo Link
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Choosing a Template
Testing Customizations with .dev
Adding Cookie Consent
Automatically Translate Articles with Machine Translations
Understanding Multilingual Translation
Setting Up Multilingual
Getting Started with Permissioning
Assigning Permission Groups to Categories
Assigning Permission Groups to Articles
Creating and Managing Permission Groups
Removing Permission Groups from Articles
Setting Up and Using SAML Single Sign-On
Restricting your HelpDocs with Custom JWT SSO
Using OpenID Connect for Single Sign On
Configuring Slack Single Sign On
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Data & Analytics
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Exporting Your Stats
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Lighthouse Widget API
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European Union VAT Charges
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HelpDocs Support Scope
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Creating a Knowledge Base from Scratch
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Finding CSS Selectors in Your Browser
Clearing the Cache in Your Browser
Writing Clear and Digestible Knowledge Base Articles
Table of Contents
Updated by Jarratt Isted
HelpDocs supports article-level permissions so you can control exactly which users can see which articles.
Sometimes you want an entire category of articles to share the same permission groups. That's where Default Permission Groups for categories come in.
When you create an article in a category that has default permission groups set the article will inherit those groups.
But don't worry—the two are independent. An article can have different permissions to its category and we give you an easy way to spot the difference 🎉
Assigning Default Permission Groups to Categories
If you want all new articles within a category to take the same Permissions you can assign Permissions to a category itself.
- Head to Content
- Hit the Permissions Icon on the category you'd like to add Permissions to
- Add your Permissions
- Hit Apply Changes
Understanding Permissions Group Indicators
When you haven't got any permission groups assigned to a category the Permissions icon is hidden until you hover. Once you set permission groups there's two different indicators that'll you'll need to look out for.
You'll notice a pink indicator next to the permission icon if the category has Permissions and any of the following are true:
- it's a top level category
- its parent category does not have default permission groups
- it shares the same default permission groups as its parent category
A yellow indicator will show if the category has a parent category with permissions that differ from its own.
It's nothing to worry about. It just shows you that you've set different permissions on this category than its parent.