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Permissioning

In HelpDocs, you can show different articles to different users with article-level access control. Here are a few articles to show you how it works.

River Sloane Taylor Rebecca Thompson
7 docs by 3 team members

A simple icon of a bookmark with a star near the bottom to represent a featured article A simple ribbon icon. It has a slightly rounded border and a star at the bottom of it. ​ Getting Started with Permissioning

Restrict docs like a pro! Control who sees what in your knowledge base with super flexible permissions 🔒

Assigning Permission Groups to Categories

Sometimes you want an entire category of articles to share the same permission groups. That's where assigning Permissions Groups for categories comes in. When you create an article in a category that…

How to Restrict Internal Users from Editing Public Articles

Need to give your internal team members access to view public articles inside the HelpDocs dashboard without letting them edit them? This feature is perfect for that! By creating a Permission Group w…

Removing Permission Groups from Articles

Changing who can see your article? You can quickly remove user groups from accessing your article from the article editor and the content list.

Restrict Content With Permissioning for External Users

JWT tokens + Permission Groups: Secure, flexible content control without extra accounts—personalize your Knowledge Base 🔐

Assigning Permission Groups to Articles

HelpDocs supports article-level permissioning, so you can restrict who can view each article. You can easily manage who has access to your article from the article editor.

Creating and Managing Permission Groups

Create Permission groups to control Knowledge Base access with read-only or full user permissions

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