Logging In To Your HelpDocs
Setting the URL Style for your Articles
Understanding Smart 404 Pages
Setting Up a Custom Domain
The HelpDocs Trial
Adding or Changing Your Profile Image
Switching Between Multiple Accounts
Understanding Top Articles
Writing and Editing Articles
Using Quote Blocks
Using Markdown Blocks
Embedding Audio Files
Using Code Blocks
Adding an HTML Block
Getting Started with Content Blocks
Switching the Editor Mode
Using Ordered Lists
Adding GIFs to Articles
Unassigned Articles Category
Understanding Article Statuses
Moving an Article to a Different Category
Adding Tags to Articles
Text Editor Shortcuts
Article Backups, Revisions, and Versioning
Inserting Images into Ordered Lists
Adding Note, Tip, and Warning Callouts
Delete a Category
Creating a Subcategory
Adding a Table of Contents
Previewing Unpublished Articles
Exporting & Backing Up Your Articles
Downloading Articles to PDF
Featuring an Article
Restoring Deleted Articles
Creating Draft Versions of Published Articles with Working Copy
Understanding Search Results
Linking to a Part of an Article
Bulk Select & Edit Multiple Articles
What is Readability?
Hiding Articles from Public Search Engines
Incompatible Browser Extensions
Collaborating on Articles with Presence
Editing Category Metadata
Setting Up Integrations
Available Commands in Your Slack Workspace
Get Feedback, Activity, and Contact Form Notifications in Slack
Sharing Articles From HelpDocs to Slack
Configuring Your Slack Integration
Installing the Slack Integration
Using HelpDocs with Ticketing Systems
Adding a Feedier Carrier
Connecting Google Analytics
Syncing Content to elevio
Connecting Gainsight PX
Enabling Comments with Disqus
Customizing your HelpDocs
Customizing Feedback Icons
Disabling Authorship and Updated Times
Overriding the Font on Your Knowledge Base
Getting Help with Code Snippets
How to Change the Logo Link
Add HTML Before the Closing Body Tag
Using Different List Styles
Using HelpDocs with RTL Languages
Disabling Related Articles
Making Your Printed HelpDocs Look Nicer
Making Video Embeds Responsive
Adding Lightboxes to Images
Disabling Top Articles
Making Tables Scroll When They're Too Wide for the Page
Using a Background Image in the Header
How to Add Extra Spacing
Custom HTML Templates
Customizing an Article Slug, Meta Description & Short Version
Adding Icons to Categories
Featuring a Category
Adding Custom CSS
Understanding the Contact Form
Uploading Your Brand Logo
Setting a Custom Favicon
Setting Category Display Order
Setting Article Display Order
Hosting HelpDocs at a Subfolder of Your Site
Adding an Open Graph Fallback Image
Adding URL Redirects
Changing the Language in Common Phrases
Choosing a Template
Hiding the Contact Button
Adding Custom Navigation Links
Automatically Translate Articles with Machine Translations
Setting Up Multilingual Docs
Translating Your Docs
Removing Permission Groups from Articles
Assigning Permission Groups to Articles
Assigning Default Permission Groups to Categories
Getting Started with Permissioning
Creating and Managing Permission Groups
Restricting Your Docs to Logged In Users
Shared Password Protection
Restricting Your Docs by IP
Configuring Slack Single Sign On
Accessing User Data in HelpDocs
Using OpenID Connect for Single Sign On
Setting Up and Using SAML Single Sign-On
Restricting your HelpDocs with Custom JWT SSO
Data & Analytics
Getting Team Event History with Audit Trail
Search Click Analytics
Exporting Your Stats
What is the Happiness Score?
What are Tickets Avoided?
Lighthouse Widget API
Adding Lighthouse Trigger Buttons to Webflow
Changing Your Plan
Invoices and Email Receipts
Updating Your Billing Information
Subscribing to a Plan for the First Time
Cancelling Your Account
Tax Residency Certificates and Forms
European Union VAT Charges
My article has a blank space to the left of it. What's wrong?
Can I use multiple HelpDocs accounts together?
Can I change the HelpDocs branding?
Can I migrate or import my data from another service?
One of my headings isn't showing in the table of contents
I’m seeing a blank screen when I load my knowledge base
I've added a script but it isn't working
Who counts towards the user limit on plans?
Is my data secure and protected?
Can I embed files into HelpDocs?
How do I reset my password?
Help! My app's not loading 😭
Help! No articles are appearing on my knowledge base
I can't log into my HelpDocs account
What is an account slug?
Can I host my API docs in HelpDocs?
How do related articles work?
Can I host my internal docs in HelpDocs?
Is HelpDocs GDPR compliant?
How do I change my email?
Will translated articles be deleted if I remove that language?
Finding CSS Selectors in Your Browser
Optimizing Your Knowledge Base for Search
Clearing the Cache in Your Browser
Creating a Knowledge Base from Scratch
Writing Clear and Digestible Knowledge Base Articles
Table of Contents
Updated by Jarratt Isted
Getting your knowledge base search ready can make a huge difference. Not only does it save your customers time, but it can help reduce support ticket numbers.
Here we'll show you how tools inside HelpDocs can help, what we automatically do to optimize it for you, and what you can do yourself to make those search robots happy.
HelpDocs SEO Tools
SEO title & description
Getting your knowledge base to rank well for searches related to your website is pretty crucial, particularly when your customers are looking for some help.
Good example 👍
Bad example 👎
Shoes&Stuff sell the best shoes in the whole world, and then some. Looking for support? Browse through our collection of help articles.
We sell cow related products to keep your cow in a good moo-d.
Editing your SEO title & description
- Head to Settings > General
- Scroll down and you'll find SEO title and SEO description
- Hit Save
Article title, slug, and meta data
One of the best ways to rank highly when users are searching for a solution is to make the most out of your article title, slug, and meta data. All these things have a big impact on whether you show up or not.
Good example 👍
Bad example 👎
Logging in to Shoes&Stuff
Accessing your account
Looking to log in to your shoes and stuff account? Here's how.
If you want to access your account this is where you can do it.
In the example above, Shoes&Stuff will rank highly because it's clear and repeats the brand name multiple times. It's easy for a search engine robot to understand and it's similar to what a user might type.
Unfortunately, the same cannot be said for Cows&Stuff. It's unlikely a user will type 'accessing', and the brand name isn't mentioned anywhere despite it being a critical help article.
Editing your article slug & meta description
- Head to the article you want to edit
- Click on more
- You'll see a sidebar slide down. Select Edit Meta
- Edit the slug and meta description
- Hit Save
Here's the stuff we do automatically to boost your SEO. You don't have to lift a finger.
Open Graph Support
You know those neat little cards you find on Twitter, Facebook, and in your messaging apps? We create them for you without you ever having to touch any code. Handy, right?
We'll use the article title as the
og:title, the first image or GIF as the
og:image, and the meta description as the
Structured data is exactly what it sounds like—data that's structured in a way for search engines to consume and understand. When you create articles and categories we'll generate data that leaves clues for robots. This means that you'll get a rich search result sooner, like the example with Drift's Help Docs below.
Sitemaps & Robots.txt
When you set up your knowledge base, we automatically create a
sitemap.xml for you. These help search engines understand your data, so your knowledge base articles have a good chance of ranking well. 🤖
Both these files are available at the root of your knowledge base, be it a HelpDocs subdomain or custom domain. e.g. our sitemap is available at https://support.helpdocs.io/sitemap.xml.
What's really neat is when you use our multilingual tools, though. If you turn that on and start using it, we'll generate a multilingual XML sitemap. This means that if you're writing in French, your articles will show up in French search engines with the correct version.