Setting Up a Custom Domain
Setting or Updating the Name in Your Profile
Can I Schedule a Demo?
The HelpDocs Trial
Setting the URL Style for your Articles
Switching Between Multiple Accounts
Adding or Changing Your Profile Image
Logging In To Your HelpDocs
Understanding Smart 404 Pages
Understanding Top Articles
Writing and Editing Articles
Using Markdown Blocks
Adding an HTML Block
Using Code Blocks
Getting Started with Content Blocks
Using Quote Blocks
Understanding Article Statuses
Article Backups, Revisions, and Versioning
Text Editor Shortcuts
Adding Tags to Articles
Using Ordered Lists
Moving an Article to a Different Category
Inserting Images into Ordered Lists
Adding Note, Tip, and Warning Callouts
Switching the Editor Mode
Hiding Articles from Public Search Engines
Exporting & Backing Up Your Articles
Understanding Search Results
Duplicating an Article
Incompatible Browser Extensions
Downloading Articles to PDF
Deleting an Article
What is Readability?
Collaborating on Articles with Presence
Adding a Table of Contents
Restoring Deleted Articles
Editing Category Metadata
Delete a Category
Featuring an Article
Creating Draft Versions of Published Articles with Working Copy
Bulk Select & Edit Multiple Articles
Creating a Subcategory
Linking to a Part of an Article
Using help.new to Create Articles
Setting Up Integrations
Available Commands in Your Slack Workspace
Get Feedback, Activity, and Contact Form Notifications in Slack
Installing the Slack Integration
Sharing Articles From HelpDocs to Slack
Configuring Your Slack Integration
Connecting Google Analytics
Adding a Feedier Carrier
Connecting Gainsight PX
Using HelpDocs with Ticketing Systems
Syncing Content to elevio
Enabling Comments with Disqus
Connecting Sunshine Conversations
Customizing your HelpDocs
Condense Top Article Spacing on Bars V4
Adding Lightboxes to Images
Overriding the Font on Your Knowledge Base
Making Your Printed HelpDocs Look Nicer
Making Video Embeds Responsive
Disabling Authorship and Updated Times
Getting Help with Code Snippets
Disabling Top Articles
Using Different List Styles
Using HelpDocs with RTL Languages
Disabling Related Articles
Using a Background Image in the Header
Making Tables Scroll When They're Too Wide for the Page
How to Change the Logo Link
How to Add Extra Spacing
Add HTML Before the Closing Body Tag
Customizing Feedback Icons
Custom HTML Templates
Setting a Custom Favicon
Customizing an Article Slug, Meta Description & Short Version
Understanding the Contact Form
Changing the Language in Common Phrases
Hiding the Contact Button
Adding Custom CSS
Setting Article Display Order
Adding Custom Navigation Links
Setting Category Display Order
Uploading Your Brand Logo
Adding URL Redirects
Featuring a Category
Adding Icons to Categories
Hosting HelpDocs at a Subfolder of Your Site
Adding an Open Graph Fallback Image
Choosing a Template
Testing Customizations with .dev
Adding Cookie Consent
Lighthouse Widget API
Integrating Lighthouse with Live Chat Providers
Adding Lighthouse Trigger Buttons to Webflow
Data & Analytics
Understanding Productivity with Leaderboard
Getting Team Event History with Audit Trail
Understanding Articles Clicked
What are Tickets Avoided?
Exporting Your Stats
What is the Happiness Score?
Understanding Machine Translation Credits
Customizing How Machine Translations Work
Automatically Translate Articles with Machine Translations
Setting Up Multilingual
Understanding Multilingual Translation
Creating a Read-Only Permission Group for Public Articles
Creating and Managing Permission Groups
Getting Started with Permissioning
Assigning Permission Groups to Categories
Assigning Permission Groups to Articles
Removing Permission Groups from Articles
Setting Up Two-Factor Authentication
Setting Up and Using SAML Single Sign-On
Restricting your HelpDocs with Custom JWT SSO
Using OpenID Connect for Single Sign On
Configuring Slack Single Sign On
Restricting Your Docs to Logged In Users
Shared Password Protection
Accessing User Data in HelpDocs
Security & Compliance
Anonymizing IP Addresses
Setting Custom HTTP Headers
Is HelpDocs GDPR compliant?
Signing a Data Processing Agreement (DPA)
Is my data secure and protected?
Cancelling Your Account
Downloading Invoices and Receipts
Updating Your Billing Information
Changing Your Plan
Subscribing to a Plan for the First Time
European Union VAT Charges
Tax Residency Certificates and Forms
Can I embed files into HelpDocs?
I can't log in to my HelpDocs account or complete signup
How do I reset my password?
How do I change my email?
Can I use multiple HelpDocs accounts together?
Can I migrate or import my data from another service?
Who counts towards the user limit on plans?
Can I Change the HelpDocs Branding?
Can I have a single article appear in multiple categories?
Can I host my internal docs in HelpDocs?
I’m seeing a blank screen when I load my knowledge base
Help! No articles are appearing on my knowledge base
What is an account slug?
I've added a script but it isn't working
Help! My app's not loading 😭
How do related articles work?
Can I host my API docs in HelpDocs?
Will translated articles be deleted if I remove that language?
My Article Has a Blank Space to the Left. What's Wrong?
One of my headings isn't showing in the table of contents
I'm getting 'Your connection is not private' on my custom domain
HelpDocs Support Scope
How do I publish an article that's not available in the default language?
Why isn't my contact form showing up?
Optimizing Your Knowledge Base for Search
Creating a Knowledge Base from Scratch
Finding CSS Selectors in Your Browser
Clearing the Cache in Your Browser
Writing Clear and Digestible Knowledge Base Articles
Table of Contents
Updated by River Sloane
Getting your knowledge base search ready can make a huge difference. Not only does it save your customers time but it can help reduce support ticket numbers.
Here we'll show you how tools inside HelpDocs can help, what we automatically do to optimize it for you, and what you can do yourself to make those search robots happy.
SEO Title & Description
Getting your knowledge base to rank well for searches related to your website is pretty crucial, particularly when your customers are looking for some help.
Good example 👍
Bad example 👎
Shoes&Stuff sell the best shoes in the whole world, and then some. Looking for support? Browse through our collection of help articles.
We sell cow related products to keep your cow in a good moo-d.
Editing Your SEO Title & Description
- Head to Settings > General
- Scroll down and you'll find SEO title and SEO description
- Hit Save
Article title, slug, and meta data
One of the best ways to rank highly when users are searching for a solution is to make the most out of your article title, slug, and meta data. All these things have a big impact on whether you show up or not.
Good example 👍
Bad example 👎
Logging in to Shoes&Stuff
Accessing your account
Looking to log in to your shoes and stuff account? Here's how.
If you want to access your account this is where you can do it.
In the example above, Shoes&Stuff will rank highly because it's clear and repeats the brand name multiple times. It's easy for a search engine robot to understand and it's similar to what a user might type.
Unfortunately, the same cannot be said for Cows&Stuff. It's unlikely a user will type 'accessing', and the brand name isn't mentioned anywhere despite it being a critical help article.
Here's an article all about editing an article's metadata.
Here's the stuff we do automatically to boost your SEO. You don't have to lift a finger.
Open Graph Support
You know those neat little cards you find on Twitter, Facebook, and in your messaging apps? We create them for you without you ever having to touch any code. Handy, right?
We'll use the article title as the
og:title, the first image or GIF as the
og:image, and the meta description as the
Structured data is exactly what it sounds like—data that's structured in a way for search engines to consume and understand. When you create articles and categories we'll generate data that leaves clues for robots. This means that you'll get a rich search result sooner, like the example below with our very own Knowledge Base 🌟
Sitemaps & Robots.txt
When you set up your knowledge base, we automatically create a
sitemap.xml for you. These help search engines understand your data, so your knowledge base articles have a good chance of ranking well. 🤖
Both these files are available at the root of your knowledge base, be it a HelpDocs subdomain or custom domain. e.g. our sitemap is available at https://support.helpdocs.io/sitemap.xml.
What's really neat is when you use our multilingual tools, though. If you turn that on and start using it, we'll generate a multilingual XML sitemap. This means that if you're writing in French, your articles will show up in French search engines with the correct version.