Guides

Knowledge Base

Guides

We've created a collection of guides and resources to help you make the most out of your HelpDocs subscription.

6 docs by 1 team member

Optimizing Your Knowledge Base for Search

Getting your knowledge base search ready can make a huge difference. Here we'll show you how tools inside HelpDocs can help, what we automatically do to optimize it for you, and what you can do yourself to make those search robots happy.

Clearing the Cache in Your Browser

Rarely we might ask you to clear your browser's cache. Here's how.

Managing content for two similar products

Avoid duplicating docs for similar products. Use Clips for shared content. Write once, reuse everywhere. Structure categories by customer perspective, handle differences inline or with separate articles.

Finding CSS Selectors in Your Browser

The easiest way to customize your HelpDocs is with Custom CSS. Here's a guide on how to target elements on your knowledge base and customize them to match your brand.

Creating a Knowledge Base from Scratch

Getting started with a knowledge base can be fun, honest! Learn how to start creating a knowledge base with these example categories and articles. We'll make it painless, promise.

Writing Clear and Digestible Knowledge Base Articles