Understanding Smart 404 Pages
The HelpDocs Trial
Logging In To Your HelpDocs
Setting Up a Custom Domain
Adding or Changing Your Profile Image
Understanding Top Articles
Switching Between Multiple Accounts
Setting the URL Style for your Articles
Writing and Editing Articles
Using Code Blocks
Adding a HTML Block
Embedding Audio Files
Using Markdown Blocks
Getting Started with Content Blocks
Using Quote Blocks
Using Ordered Lists
Adding Info, Tip and Warning Callouts
Inserting Images into Ordered Lists
Article Backups, Revisions and Versioning
Adding Tags to Articles
Understanding Article Statuses
Switching the Editor Mode
Text Editor Shortcuts
Moving an Article to a Different Category
Featuring an Article
Adding a Table of Contents
What is Readability?
Creating a Subcategory
Downloading Articles to PDF
Previewing Unpublished Articles
Restoring Deleted Articles
Bulk Select & Edit Multiple Articles
Collaborating on Articles with Presence
Getting Started with Taxonomy
Linking to a Part of an Article
Hiding Articles from Public Search Engines
Exporting & Backing Up Your Articles
Understanding Search Results
Incompatible Browser Extensions
How to Add Extra Spacing
Setting Up Integrations
Sharing Articles From HelpDocs to Slack
Available Commands in Your Slack Workspace
Installing the Slack Integration
Configuring your Slack Integration
Get Feedback, Activity, and Contact Form Notifications in Slack
Enabling Comments with Disqus
Connecting Gainsight PX
Using HelpDocs with Ticketing Systems
Syncing Content to elevio
Adding a Feedier Carrier
Connecting Google Analytics
Customizing your HelpDocs
Add HTML Before the Closing Body Tag
Customizing Feedback Icons
Making Video Embeds Responsive
Using Different List Styles
Overriding the Font on Your Knowledge Base
Using a Background Image in the Header
Adding Lightboxes to Images
Disabling Related Articles
Using HelpDocs with RTL Languages
Making Tables Scroll When They're Too Wide for the Page
Getting Help with Code Snippets
Disabling Authorship and Updated Times
Making your printed HelpDocs look nicer
Disabling Top Articles
Custom HTML Templates
Hiding the Contact Button
Setting Category Display Order
Featuring a Category
Setting Article Display Order
Adding Icons to Categories
Customizing an Article Slug, Meta Description & Short Version
Choosing a Template
Uploading Your Brand Logo
Understanding the Contact Form
Adding Custom CSS
Setting a Custom Favicon
Adding Custom Navigation Links
Adding URL Redirects
Adding an Open Graph Fallback Image
Changing the Language in Common Phrases
Hosting HelpDocs at a Subfolder of Your Site
Setting Up Multilingual Docs
Translating Your Docs
Automatically Translate Articles with Machine Translations
Removing Permission Groups from Articles
Assigning Permission Groups to Articles
Creating and Managing Permission Groups
Getting Started with Permissioning
Restricting your HelpDocs with Custom JWT SSO
Restricting Your Docs to Logged In Users
Accessing User Data in HelpDocs
Shared Password Protection
Setting Up and Using SAML Single Sign-On
Using OpenID Connect for Single Sign On
Restricting Your Docs by IP
Configuring Slack Single Sign On
Data & Analytics
Search Click Analytics
Exporting Your Stats
What is the Happiness Score?
What are Tickets Avoided?
Getting Team Event History with Audit Trail
Updating Your Billing Information
European Union VAT Charges
Changing Your Plan
Cancelling Your Account
Subscribing to a Plan for the First Time
Invoices and Email Receipts
Can I embed files into HelpDocs?
How do I reset my password?
Help! My app's not loading 😭
Help! No articles are appearing on my knowledge base
I’m seeing a blank screen when I load my knowledge base
I can't log into my HelpDocs account
I've added a script but it isn't working
What is an account slug?
Can I host my API docs in HelpDocs?
Can I use multiple HelpDocs accounts together?
My article has a blank space to the left of it. What's wrong?
How do related articles work?
Can I change the HelpDocs branding?
Can I host my internal docs in HelpDocs?
Who counts towards the user limit on plans?
Is HelpDocs GDPR compliant?
How do I change my email?
Is my data secure and protected?
Can I migrate or import my data from another service?
Will translated articles be deleted if I remove that language?
Clearing the Cache in Your Browser
Creating a Knowledge Base from Scratch
Writing Clear and Digestible Knowledge Base Articles
Finding CSS Selectors in Your Browser
Optimizing Your Knowledge Base for Search
Table of Contents
Updated by Jarratt Isted
Here at HelpDocs, we cache your knowledge base, our admin app, and our homepage to ensure our customers and your customers get a speedy service without affecting performance.
As useful as caching is, sometimes it can get in the way. We may push an update to our users but changes aren't reflected right away due to us and the browser having cached it.
What is caching?
The word caching is described as "storing away in hiding or for future use". That's pretty much what your browser is doing when it caches something. It stores information for the next time you access the same resource so it's fast.
Think of it as a filing cabinet. Instead of having to waste ink by printing something off each time and then throw it in the bin, you can file your documents and access them later on.
Finding and Clearing the Cache in Your Browser
The very first thing you'll need to do is find where the cache settings are in your browser. With the cache, we'll just want to clear the data so recent changes we've made appear right away. This doesn't delete any important data, so don't worry.
- Click the Chrome Menu button in the top right corner
- Hover over More Tools
- Click Developer Tools
- In the top menu of developer tools, click Application
- In the left side menu, click Clear storage
- Scroll to the bottom of the page and tick Cache storage and Application cache under Cache
- Press Clear site data
You can also use your keyboard to access developer tools using these shortcuts:
- Mac: Ctrl+Opt+I
- Windows: F12, Ctrl+Shift+I
- Click Safari > Preferences in the top menu bar
- In the Advanced tab, tick Show Develop menu in menu bar
- In the top menu bar, you'll see a new menu named Develop
- Click Develop > Empty Caches
You can also empty your cache using this shortcut:
- Mac: ⌥+Cmd+E
- Click the Ellipses Icon in the top right
- Click on Settings
- Under Clear Browsing Data, click Choose what to clear
- Untick everything except from Cached data and files
- Click Clear
Internet Explorer 11
- In the top menu bar, click the Cog (top right) Safety > Delete Browsing History
- Untick all options apart from Temporary Internet files and website files
- Click Delete
You can also use your keyboard to force refresh your browser:
- Windows: Ctrl+F5
Internet Explorer 10 or lower
- Click the Cog (top right) F12 Developer tools
- In the top menu, click Cache > Clear browser cache
- Click Yes
- Click the bar menu icon (top right)
- Click Preferences > Privacy & Security
- In Cached Web Content, click Clear Now
You can also force fresh your browser using these shortcuts:
- Mac: Cmd+F5
- Windows: Ctrl+F5
- In the top menu bar, click Settings > Preferences > Advanced > History
- In the Disk Cache section, click Empty now
You can also use your keyboard using these shortcuts:
- Mac: Cmd+Shift+Delete
- Windows: Ctrl+Shift+Delete