Table of Contents

Marking Articles as Stale

Jarratt Isted Updated by Jarratt Isted

Whether you're an engineer marking outdated articles based on a product update or part of the customer support team reminding yourself to update some information, marking an article as Stale can keep your product & articles in sync and visitors up to date. 

🤔Not sure what a stale article is or when you should use it? Head over to Getting Started with Stale Articles.

🚨 Marking as Stale Right Away

  1. Head to the outdated article
  2. In the article editor click Fresh
  3. Click Set Stale Now
  4. Your article is now marked as stale for your whole team to see

⏰ Marking as Stale in the Future

You might know an article will go Stale at a certain time in the future or you might just like to know when it's getting a little old and take a look to see if it's still relevant. For that you can set an article to go Stale in the future. There's a few options for this:

  • In 30 days
  • In 3 months
  • In 6 months
  • Custom date
  1. Head to the outdated article
  2. In the article editor click Fresh
  3. Under Set up for later select one of the options or choose a date on the calendar
  4. Your article is will automatically marked as Stale in that amount of time
When you've set an article to go Stale at a time in the future you'll be shown the remaining time until it goes Stale. You can cancel it at any time.

💬 Adding a Reason for Stale

If you have multiple team members editing articles it's pretty useful to know why an article is set to Stale. Adding a reason means you can leave a hint about what needs to be updated for others to pick up.

  1. Head to your article
  2. Click Fresh
  3. Set your Stale status for now or the future
  4. Enter your message under Stale Reason
  5. Click Save Changes to update
Why is my reason "Set by user"? 🤔Good question! Our Stale robot automatically adds this reason when Stale is activated if you don't set a reason yourself
🌷Article updated and relevant again? Learn how to Mark an Article as Fresh.

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Getting Started with Stale Articles

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