Setting the URL Style for your Articles
Understanding Smart 404 Pages
Adding or Changing Your Profile Image
Switching Between Multiple Accounts
Understanding Top Articles
The HelpDocs Trial
Logging In To Your HelpDocs
Setting Up a Custom Domain
Writing and Editing Articles
Using Quote Blocks
Using Markdown Blocks
Embedding Audio Files
Using Code Blocks
Adding an HTML Block
Getting Started with Content Blocks
Moving an Article to a Different Category
Text Editor Shortcuts
Switching the Editor Mode
Understanding Article Statuses
Adding Tags to Articles
Article Backups, Revisions, and Versioning
Inserting Images into Ordered Lists
Using Ordered Lists
Adding Note, Tip, and Warning Callouts
Understanding Search Results
Linking to a Part of an Article
Getting Started with Taxonomy
Bulk Select & Edit Multiple Articles
Restoring Deleted Articles
Previewing Unpublished Articles
What is Readability?
Adding a Table of Contents
Featuring an Article
Delete a Category
Hiding Articles from Public Search Engines
Downloading Articles to PDF
Incompatible Browser Extensions
Creating a Subcategory
Exporting & Backing Up Your Articles
Collaborating on Articles with Presence
Editing Category Metadata
Setting Up Integrations
Available Commands in Your Slack Workspace
Get Feedback, Activity, and Contact Form Notifications in Slack
Sharing Articles From HelpDocs to Slack
Configuring Your Slack Integration
Installing the Slack Integration
Using HelpDocs with Ticketing Systems
Adding a Feedier Carrier
Connecting Google Analytics
Syncing Content to elevio
Connecting Gainsight PX
Enabling Comments with Disqus
Customizing your HelpDocs
Making Your Printed HelpDocs Look Nicer
Making Video Embeds Responsive
Adding Lightboxes to Images
Disabling Top Articles
Making Tables Scroll When They're Too Wide for the Page
Using a Background Image in the Header
How to Add Extra Spacing
Disabling Related Articles
Using HelpDocs with RTL Languages
Getting Help with Code Snippets
Disabling Authorship and Updated Times
Using Different List Styles
Overriding the Font on Your Knowledge Base
Add HTML Before the Closing Body Tag
How to Change the Logo Link
Customizing Feedback Icons
Custom HTML Templates
Adding Custom Navigation Links
Hiding the Contact Button
Choosing a Template
Changing the Language in Common Phrases
Adding URL Redirects
Adding an Open Graph Fallback Image
Hosting HelpDocs at a Subfolder of Your Site
Setting Article Display Order
Setting Category Display Order
Setting a Custom Favicon
Uploading Your Brand Logo
Understanding the Contact Form
Adding Custom CSS
Featuring a Category
Adding Icons to Categories
Customizing an Article Slug, Meta Description & Short Version
Translating Your Docs
Setting Up Multilingual Docs
Automatically Translate Articles with Machine Translations
Getting Started with Permissioning
Creating and Managing Permission Groups
Assigning Permission Groups to Articles
Assigning Default Permission Groups to Categories
Removing Permission Groups from Articles
Restricting Your Docs to Logged In Users
Shared Password Protection
Restricting Your Docs by IP
Configuring Slack Single Sign On
Accessing User Data in HelpDocs
Using OpenID Connect for Single Sign On
Setting Up and Using SAML Single Sign-On
Restricting your HelpDocs with Custom JWT SSO
Data & Analytics
Getting Team Event History with Audit Trail
Search Click Analytics
Exporting Your Stats
What is the Happiness Score?
What are Tickets Avoided?
Tax Residency Certificates and Forms
Cancelling Your Account
Subscribing to a Plan for the First Time
Invoices and Email Receipts
Updating Your Billing Information
Changing Your Plan
European Union VAT Charges
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Who counts towards the user limit on plans?
Can I migrate or import my data from another service?
Is my data secure and protected?
Can I embed files into HelpDocs?
How do I reset my password?
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What is an account slug?
Can I host my API docs in HelpDocs?
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How do related articles work?
Can I host my internal docs in HelpDocs?
Is HelpDocs GDPR compliant?
How do I change my email?
Will translated articles be deleted if I remove that language?
Finding CSS Selectors in Your Browser
Optimizing Your Knowledge Base for Search
Clearing the Cache in Your Browser
Creating a Knowledge Base from Scratch
Writing Clear and Digestible Knowledge Base Articles
Table of Contents
Updated by Jarratt Isted
As your product and company evolve, it's often difficult to keep your docs evolving at the same pace.
By marking articles as Stale inside HelpDocs, your team knows exactly what needs updating even if they don’t have all the information they need right then to update it.
Once you update a stale article, it'll automatically remove the stale status. You can also do this from the content table.
When Should I Mark an Article as Stale?
Think of stale articles as a way of setting you and your team a reminder that some information needs updating. This can be particularly useful for meetings or updating sprints.
You might want to set an article as stale if:
- A customer notices something is outdated
- You're an engineer changing or removing a feature that article refers to
- You manage article writers and you'd like some information to be updated
- You know the information is outdated but don't yet have all the information to update it
How Do I Know If an Article is Stale?
There's a few ways to know whether an article is stale in-app.
Within the Content List
Stale articles will show up in the content list with a yellow badge next to the article status.
Within the Article Editor View
When you click on a stale article, it'll show a message in the top bar. Clicking it gives you the ability to mark it as Fresh or view/add a reason.
Get Weekly Email Reports
You can quickly enable simple email reports that are sent weekly to get the lowdown on:
- How many articles are stale in your dashboard
- The articles that went stale this week
- Head to your profile (or click here)
- Toggle on Send me weekly Stale emails
- Hit Save Changes