Writing and Editing Articles

Stale Articles

Mark articles as stale so your team knows exactly what needs updating even if they don’t have all the information they need right then.

author avatar
3 docs by 1 team member

Text Editor

Learn how to get the most out of our custom text editor to create new articles that help customers or your team.

author avatar author avatar author avatar
21 docs by 3 team members

​Featuring an Article

Featuring is a great way to promote your best and most important articles in HelpDocs. Here's how to make an article the star of the show. ⭐

Taylor Sloane
Updated 2 years ago by Taylor Sloane

​Creating a Subcategory

We've built a ton of knowledge bases for ourselves and others and in our extensive experience you can usually get by with just one level of categories. Though sometimes you might want to add a few more.

Taylor Sloane
Updated 2 years ago by Taylor Sloane

​Using help.new to Create Articles

Power user? Use help.new to create new articles from anywhere on the web.

River Sloane
Updated 2 years ago by River Sloane

Understanding Search Results

We're constantly improving our search algorithm to get you the best results, but it's not always enough. If you want to improve your search, there's a couple things you can do. 🔎

River Sloane
Updated 6 days ago by River Sloane

Duplicating an Article

Wanna create a new article but with the content and settings? By duplicating an article it'll copy across everything from your previous article so you can create similar articles quickly ⚡️ So they d…

River Sloane
Updated 3 months ago by River Sloane

Incompatible Browser Extensions

Sometimes our article editor and your browser extensions just don't get on. 😣If you're using Grammarly, Beeline Reader, or ad blockers, read on.

River Sloane
Updated 8 months ago by River Sloane

Filtering Articles

Need to narrow down the list of articles with certain attributes? You can filter your articles to find what you're looking for. 🔍

River Sloane
Updated 10 months ago by River Sloane

Downloading Articles to PDF

With PDF article export you can take your knowledge base offline. We'll automatically make them readable, print friendly, and nicely formatted. 💅

River Sloane
Updated 11 months ago by River Sloane

Deleting an Article

Changed your mind? Not sure this article is right for your Knowledge Base anymore? Deleting an article is super quick and easy ✨ Deleting an Article. Head to your article. Click ⠇ in the top right. C…

River Sloane
Updated 1 year ago by River Sloane

What is Readability?

In the article editor you'll see a readability score. This is a measure of how complex your article is to understand. 1 is super easy to understand, whereas 14 is very difficult.

Taylor Sloane
Updated 2 years ago by Taylor Sloane

Collaborating on Articles with Presence

We've built real-time presence indicators into the product to help you work as a team. The days of overwriting each other's work are gone.✨

River Sloane
Updated 2 years ago by River Sloane

Adding a Table of Contents

If you're writing guides or long form articles you might want to add a Table of Contents (TOC). This makes it way easier for people to navigate your article. 👏

Taylor Sloane
Updated 2 years ago by Taylor Sloane

Restoring Deleted Articles

Sometimes when you're in the zone you can get a little trigger happy, we get it. If you've deleted your article recently by accident I've got good news—you can restore it. 🥳

River Sloane
Updated 2 years ago by River Sloane

Editing Category Metadata

When you start out with HelpDocs and create a category for your articles, you can customize a few things about its URL and appearance. We call this metadata. Here's what all this metadata's about.

Taylor Sloane
Updated 2 years ago by Taylor Sloane

Exporting & Backing Up Your Articles

At HelpDocs we take regular backups of all your data, so you don't need to worry. That said, if you need a copy of your data for any reason, it's super easy to grab it from our API.

Taylor Sloane
Updated 2 years ago by Taylor Sloane

Hiding Articles from Public Search Engines

Sometimes you don't want your docs to show up in search results pages. Here's how to discourage search engines from indexing your knowledge base 🤖⛔

River Sloane
Updated 2 years ago by River Sloane

Delete a Category

Now and then you might need to delete a category. Perhaps you've restructured your docs or maybe you've just created a category you don't need by mistake.

River Sloane
Updated 2 years ago by River Sloane

Creating Draft Versions of Published Articles with Working Copy

When you're editing an article that's already Published it's likely you'll want to make a bunch of changes at once without disturbing the current version. This is super useful when you're launching a…

Taylor Sloane
Updated 2 years ago by Taylor Sloane

Bulk Select & Edit Multiple Articles

Sometimes you want to update multiple articles at once without going in and out of each one. With bulk edit inside the content view, you can. Go forth and update. 🧙‍♂️

River Sloane
Updated 2 years ago by River Sloane

Hidden Categories

When you create a category for the first time, you might not see it on your customer-facing knowledge base. That's because we only display categories that contain published articles. 🙃

Taylor Sloane
Updated 2 years ago by Taylor Sloane

Linking to a Part of an Article

Sometimes you'll want to send your customers to a specific part of an article. Here's how.

Taylor Sloane
Updated 2 years ago by Taylor Sloane

Previewing Articles

We all want our docs to look just right. If you're writing or editing an article and you want to check how it looks on your HelpDocs before publishing it, you can preview it from the article editor. 👀

River Sloane
Updated 2 years ago by River Sloane

Editing Images

Change image size, alignment, send folks to a different page, or make your image more accessible by adding alt text.

River Sloane
Updated 2 years ago by River Sloane

Get in touch

This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply.