Creating a Subcategory
We've built a ton of knowledge bases for ourselves and others, and in our extensive experience, you can usually get by with just one level of categories. Customers can navigate the flat structure easily, and great search lets them find what they want in seconds.
But once your knowledge base reaches ~ 100 articles, you might wanna add a little more structure. That's when subcategories become useful.
The latest HelpDocs templates (since v3next) support infinitely nested subcategories. You can also implement subcategories on custom templates.
- Head to Settings > Brand
- Under Template, select from the v3next category
- Hit Save
Subcategories are exactly the same as regular categories, they just appear differently on your knowledge base. Creating them should feel very familiar.
- In the Content tab, hit Add Category
To change an existing category into a subcategory, just hit the pencil next to it instead
- Enter your metadata (title, icon, etc. as usual)
- In the Parent Category dropdown, choose the category you'd like this subcategory to live in
- Hit Save