Most Knowledge Bases work well with just one level of categories. Customers can navigate the flat structure easily, and great search lets them find what they want in seconds.
But once your Knowledge Base reaches around 100 articles you might want to add a little more structure. That's when subcategories (also called nested categories) become useful.
How to Create a Subcategory
Subcategories work just like regular categories. They just appear nested on your Knowledge Base. Creating them and adding articles to them should feel completely familiar.
- Head to the Content tab and hit Create category in the top right
- Enter your title
- In the Parent Category dropdown, choose the category you'd like this subcategory to live in
- Optional: Click More options to fill in the categories details
- Hit Create
- Head to the Content tab and click the
subcategory button on the parent category - Optional: Click More options and enter the subcategory details
- Hit Create
Other things you might like to know
Why isn't my subcategory appearing on my knowledge base? π€
New subcategories won't appear on your Knowledge Base until they contain a published article. Learn more in Hidden Categories.
Can I convert it back to a top-level category?
Yep! Head to the subcategory and click the meta icon to open its metadata. Choose None from the Parent Category dropdown and hit Save changes.
How can I delete the subcategory?
To delete a subcategory, follow the same process as deleting a regular category. Remember that categories must be empty before deletion. Move or delete any articles first.
How do I control the order of the subcategories?
Check out Setting Category Display Order
Can I move a subcategory to a different parent category?
Yes! Head to the subcategory and click the meta icon. Choose a new category from the Parent Category dropdown and hit Save changes. Any articles inside move with it automatically.