Just created a category but can't find it on your customer-facing Knowledge Base? Don't worry, nothing's broken β
A category only shows up on your Knowledge Base once it contains at least one Published article. Until then, HelpDocs keeps it tucked out of sight. There's no point showing your customers an empty category!
When this happens
- You just created the category. It won't appear until you've added and published at least one article inside it.
- Every article inside was unpublished, archived, or deleted. The category will disappear again, even if it used to be visible.
How to fix it
- Head to your category and open (or create) an article inside it.
- Check the article's status. It needs to be set to Published, not Draft.
- Save your changes and refresh your Knowledge Base. Your category should now appear π
Not sure how article statuses work? Check out Understanding Article Statuses for the full rundown.
If you've published articles but your whole Knowledge Base still looks empty, that's a slightly different issue. Take a look at Help! No articles are appearing on my Knowledge Base for a quick fix.
Missing from your Content page?
If a category is missing from Content in your dashboard rather than your Knowledge Base, there are two likely reasons:
- Everything in it is archived. Look in the Archived categories row at the bottom of Content. The category moves back to its usual place as soon as something in it is live again.
- You don't have access to what's in it. Editors and Writers only see categories they have access to, so ask an Owner or Administrator to check its permissions.