Why isn't my contact form showing up?

River Sloane Updated by River Sloane

This is probably to do with an existing chat integration you have enabled. The contact form gets disabled if you have one of the following integrations enabled in Settings > Integrations:

  • GoSquared
  • Intercom
  • Sunshine Conversations
  • Gorgias
  • Front Chat
  • Drift

Fixing the Issue

  1. Head to Settings > Integrations (or click here)
  2. Check any of the above messaging integrations to see if they have been enabled or have code inside their editors
  3. Remove any content inside any of these integrations
  4. Hit Save Changes
  5. Head to Settings > Brand and make sure you have a contact form email entered

Your contact form should now show up for customers to post their questions. Enjoy šŸ™Œ

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