Billing Troubleshooting
Billing hiccups? No sweat! 🔍 Quick fixes for payment issues, invoice access, and keeping your HelpDocs account running smoothly.
Let's face it—billing hiccups happen to the best of us. Maybe your credit card expired, an invoice slipped through the cracks, or you changed financial details.
Whatever the case, we're here to help you sort it out and get your HelpDocs Knowledge Base back on track 🔍
Troubleshooting Billing Issues
Issue | Solution |
Overdue invoice message | Head to Settings > Billing (or click here) and check for any unpaid invoices. You can pay these directly through our billing portal. |
Updated card but still seeing errors | Make sure your payment method is correctly updated. Head to Settings > Billing (or click here), click Go to billing Portal, then select Update information. |
Payment processed but still locked out after paying overdue invoice | Please contact our support team as we sometimes have to manually reactivate delinquent accounts. |
Accessing Invoices After Unsubscribing
Even if you've cancelled your subscription, you should still be able to access your billing information for a period of time after unsubscribing.
- Head to Settings > Billing (or click here)
- Click Go to billing Portal
- Select View invoices to access your billing history
Billing Best Practices
- Regularly verify your payment method is up to date to avoid service interruptions
- Set calendar reminders for renewal dates if you're on annual billing
- Add a backup payment method if available on your plan
- Ensure your billing email is actively monitored so you don't miss important notifications
- If your company requires specific information on invoices (like PO numbers), update these details before invoice generation
Having ongoing billing issues or need help with something specific? Our team is happy to assist—drop us a line at hi@helpdocs.io and we'll get it sorted ✨
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