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The Owner of the account left the company. How do I transfer the Ownership?

Account ownership transfer made simple—just fill out an email template, provide documentation, and we'll handle the rest. Contact support if you need help.

River Sloane
Updated by River Sloane

Oh no! It's the worst when someone with an account leaves the company. But don't worry, we've got your back. Let's get that ownership transferred so you can keep things running smoothly.

How to Transfer Account Ownership

If the former owner of your HelpDocs account has left the company, you'll need to send us an email so we can get that ownership transferred to you. It's a simple process, but we just need a few details to make sure everything is legit.

Don't worry, we'll keep all your information safe and secure. Your data is our top priority!
  1. Email us with this pre-filled template with your information and the details of the former account owner
  2. Provide any supporting documents we might need, like a letter from your company stating the ownership change
  3. Sit back and relax—we'll get started on reviewing the transfer 🕰️
  4. We'll email you back as soon as we've reviewed the information so you can get back to running your HelpDocs account 📧

What if I Need Help?

No problem! If you get stuck anywhere in the process or have any other questions, just reach out. We'll be happy to walk you through the steps or lend a hand however they can.

Tip: You can contact support by emailing or use the Lighthouse widget in your HelpDocs dashboard.

We know dealing with account changes can be a real pain, but we're here to make it as easy as possible. Let us know how we can help! 🙌

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