FAQs

​Is HelpDocs GDPR compliant?

TL;DR: yes!

Taylor Sloane
Updated 3 months ago by Taylor Sloane

​Can I migrate or import my data from another service?

Probably! There's a bunch of places we can import from, and usually it's free 🎉

Taylor Sloane
Updated 7 months ago by Taylor Sloane

​Can I use multiple HelpDocs accounts together?

You can! Multiple accounts are great when you have more than one product, or you want to use HelpDocs for your internal company documentation too.

River Sloane
Updated 11 months ago by River Sloane

​Who counts towards the user limit on plans?

All users that sign in to HelpDocs with a username/password or Single Sign On, regardless of their role, are counted towards the plan limits. Public viewers to unrestricted knowledge bases aren't.

Taylor Sloane
Updated 1 year ago by Taylor Sloane

​Help! My app's not loading 😭

Oh no! First thing to do is check our status page. That'll let you know if there's any problems with the platform.

Taylor Sloane
Updated 1 year ago by Taylor Sloane

Is my data secure and protected?

At HelpDocs we take security and data protection seriously. Here's an overview of some stuff we're doing to keep your data safe.

Taylor Sloane
Updated 10 months ago by Taylor Sloane

How do I change my email?

If you need to change the email address you signed up with, contact support from inside your dashboard with the old and new email address. We can change it over for you manually.

Taylor Sloane
Updated 1 year ago by Taylor Sloane

Can I Change the HelpDocs Branding?

We add a small amount of HelpDocs branding to each knowledge base. You have a few options of displaying it ✨

Taylor Sloane
Updated 1 year ago by Taylor Sloane

Can I have a single article appear in multiple categories?

The short answer is no. We don't have any plans to build the ability to place an article into multiple categories. It makes navigating your docs kinda tricky for users (especially things like search…

River Sloane
Updated 1 year ago by River Sloane

Can I host my internal docs in HelpDocs?

Sure! There's a few ways to use HelpDocs for your internal documentation.

Taylor Sloane
Updated 1 year ago by Taylor Sloane

I’m seeing a blank screen when I load my knowledge base

Whelp. Nobody likes a blank screen. The most likely cause is having switched your template to Custom in Settings > Brand > Templates.

River Sloane
Updated 1 year ago by River Sloane

Help! No articles are appearing on my knowledge base

If you're looking at your knowledge base and no articles are showing up even though you've written categories and articles, then the problem is the article statuses.

River Sloane
Updated 1 year ago by River Sloane

What is an account slug?

If you get in touch and need some support, we may ask for your account slug. The slug is just the first part of the URL where your dashboard and knowledge base are hosted.

River Sloane
Updated 1 year ago by River Sloane

How do I reset my password?

Can't remember your password or struggling to log in? Don't worry—we've all been there! 🙈

River Sloane
Updated 1 year ago by River Sloane

I've added a script but it isn't working

That's no good! There's a ton of reasons why a script might not load, but here are some troubleshooting tips.

River Sloane
Updated 1 year ago by River Sloane

I can't log into my HelpDocs account

Not being able to log in can be super frustrating—we hear you. Here's a list of troubleshooting tips to try.

River Sloane
Updated 1 year ago by River Sloane

Can I embed files into HelpDocs?

Images & Videos. We'll host all your images for you, and we let you embed videos directly from Youtube / Vimeo. Use the Image and Video buttons in the article editor for those.

Taylor Sloane
Updated 1 year ago by Taylor Sloane

How do related articles work?

When you publish an article, you might find a related articles section gets added to the bottom of the page. Here's how this works.

River Sloane
Updated 1 year ago by River Sloane

Can I host my API docs in HelpDocs?

Of course! We host our own API docs in a separate HelpDocs account. 🙃

Taylor Sloane
Updated 1 year ago by Taylor Sloane

Will translated articles be deleted if I remove that language?

Nope they'll still be there waiting for you 🤩 We won't delete articles unless you click the delete button within the article editor.

River Sloane
Updated 1 year ago by River Sloane

My Article Has a Blank Space to the Left. What's Wrong?

Finding that your article card is shifted to the right and there's a big space to the left of it?

River Sloane
Updated 1 year ago by River Sloane

One of my headings isn't showing in the table of contents

Is one of your article's headings missing in the table of contents ? It may be because you've got a smaller heading above a larger one, like this: Heading 2 Heading 1 We won't show the first heading…

River Sloane
Updated 1 year ago by River Sloane

I'm getting 'Your connection is not private' on my custom domain

This will be because you need to enable an SSL certificate on your custom domain. We take care of this for you but you'll have to click a button. Here's what to do: Head to Settings > General. Click…

River Sloane
Updated 1 year ago by River Sloane

HelpDocs Support Scope

Here's what the HelpDocs team can help you with ✨🦄

River Sloane
Updated 1 year ago by River Sloane

How do I publish an article that's not available in the default language?

Our multilingual feature allows you to create translated articles in a couple clicks. It always branches off of a default language article. But what if you want to publish an article that's only avai…

River Sloane
Updated 1 year ago by River Sloane

Why isn't my contact form showing up?

This is probably to do with an existing chat integration you have enabled. The contact form gets disabled if you have one of the following integrations enabled in Settings > Integrations : GoSquared.…

River Sloane
Updated 1 year ago by River Sloane

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