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Can I use multiple HelpDocs accounts together?

You can! Multiple accounts are great when you have more than one product, or you want to use HelpDocs for your internal company documentation too.

River Sloane
Updated by River Sloane

You can! Multiple accounts are great when you have more than one product or want to use HelpDocs for your internal company documentation with a separate domain.

We don't have any plans that include multiple knowledge bases.

Wanna use the same domain? Check out Permissioning

Tools to Manage Multiple Accounts

Managing the back and forth between accounts can become time consuming so we've built some handy tools specifically for this.

  1. ๐Ÿš€ Fast account switcher so you can move between them with a single click
  2. ๐Ÿ“ƒ One single monthly bill so you don't have to worry about individual bills. You can still manage them separately if you'd like.
  3. ๐Ÿ” We can sync users across so when you add a user in one account they'll appear in the other one too
  4. ๐Ÿ’ฌ Multi-accountย Slack integration so you can access articles from both accounts

Getting Multiple Accounts Set Up

So you're ready to add another account? Awesome to hear! Pop over an email to with the following information to help speed things up:

  • Your current HelpDocs slug (e.g.
  • The 5+ character slug you'd like to add (e.g.
  • Which plan you'd like to choose for the new account
    Our plans may have changed since you set up your initial account. Youโ€™ll need to select a plan from our pricing page for the new account.

If you're using the same plan for both accounts, you can choose whether you would like users to sync between the accounts

We'll get it set up for you as soon as we can ๐Ÿค—

Multiple Account Discount

Since y'all are so awesome we're happy to hook you up with a 20% discount off additional accounts. There's some gotchas on this (I know, I know, we hate rules too ๐Ÿ˜ฉ):

  1. The accounts must all be billed to the same credit card on the same invoice
  2. They must have the same billing frequency (either annual or monthly)
  3. You have to pay for all accounts in the same currency
  4. You'll get the discount on the cheapest plan you have with us
  5. Discounts are not available on additional users, only the plan itself
  6. The multi-account discount cannot be stacked with any other discounts

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