What is an account slug?
If you get in touch and need some support, we may ask for your account slug. The slug is just the first part of the URL where your dashboard and knowledge base are hosted.
Updated
by River Sloane
If you get in touch and need some support we may ask for your account slug. The slug is just the first part of the URL where your dashboard and Knowledge Base are hosted.
All slugs need to be 5+ characters long 🐌
You choose your account slug when you first sign up:
If your HelpDocs Knowledge Base URL is something like
fluffyeggbaskets.helpdocs.io your slug is fluffyeggbaskets.Finding your account slug
- Logged into the dashboard? You'll find you slug at the beginning of the url in your browser. In the example below the slug is demo
- Know where your Knowledge Base is hosted on HelpDocs? If the URL ends with .helpdocs.io it's easy to find out your slug. It'll be the first part of the url.
- Have no idea? Get in touch. We can usually find this out for you. Make sure to email from the same email address you signed up with so we know it's you.
Changing your account slug
Need to update your slug after you've already set up your account? No problem!
While you can't change your account slug yourself through the dashboard, our team can help you out. Just drop us a line and let us know what you'd like your new slug to be.
Remember that changing your slug will update all your URLs. Make sure to update any bookmarks or links you've shared!
What did you think of this doc?
One of my headings isn't showing in the table of contents
