Setting Up a Custom Domain

Updated a month ago ​by Jake Peters

Every HelpDocs customer gets a custom subdomain that looks a little like this:

<your-subdomain>.helpdocs.io

It's yours—go wild.

Our subdomains make a lotta sense for customers already, but if you want to take the customer experience from good to great, you'll want to set up a custom domain. For example:

support.<your-domain>.com

It's super simple to set up a custom domain for your HelpDocs, but if you're not comfortable with DNS and CNAMEs, forward this article to your developers.

Set up a CNAME record

The first step is to log into your DNS provider (e.g. Route 53, GoDaddy, etc.) and set up a new CNAME record for the subdomain you'd like your HelpDocs to be available at. This should be pointed to domains.helpdocs.io and have the lowest possible TTL setting.

Your CNAME should point to domains.helpdocs.io, exactly as written. Don't substitute in your HelpDocs subdomain.

Let us know where

You'll need to tell us what domain will be accessing your HelpDocs. It's only a couple seconds work, and you'll need to head to your account Settings.

Then type your custom domain into the marked field, and hit save. Easy as that.

Sit back and wait

Sadly some DNS providers aren't as fast to respond as we are 🙁 So depending on your provider you may need to wait up to 48 hours for the changes to be applied. Don't worry though—you can still access your HelpDocs at your subdomain, and they won't be interrupted.

Set up Custom Domain SSL

Some plans include custom domain SSL. Once you're on a plan that supports SSL, point your CNAME to ssl.domains.helpdocs.io and ping a message to support. We'll provision a certificate and set up the redirects for you.


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