Setting Up a Custom Domain

Every HelpDocs customer gets a custom subdomain that looks a little like this:

<your-subdomain>.helpdocs.io

It's yours—go wild.

Our subdomains make a lotta sense for customers already, but if you want to take the customer experience from good to great, you'll want to set up a custom domain. For example:

support.<your-domain>.com

It's super simple to set up a custom domain for your HelpDocs, but if you're not comfortable with DNS and CNAMEs,  forward this article to your developers.

Setting up your custom domain

Set up a CNAME record

The first step is to log into your DNS provider (e.g. Route 53, GoDaddy, etc.) and set up a new CNAME record for the subdomain you'd like your HelpDocs to be available at. This should be pointed to domains.helpdocs.io, not to your HelpDocs subdomain, and have the lowest possible TTL setting.

Your CNAME should point to domains.helpdocs.io, exactly as written. Don't substitute in your HelpDocs subdomain.

Let us know where

You'll need to tell us what domain will be accessing your HelpDocs. It's only a couple seconds work, and you'll need to head to your account Settings.

Then type your custom domain into the marked field, and hit save. Easy as that.

Sit back and wait

Sadly some DNS providers aren't as fast to respond as we are 🙁 So depending on your provider you may need to wait up to 48 hours for the changes to be applied. Don't worry though—you can still access your HelpDocs at your subdomain, and they won't be interrupted.

Add SSL to Your Custom Domain 🔒

All HelpDocs plans come with free custom domain SSL as standard. There's nothing for you to pay on your end and all it takes is a click of a button. Here's how to request SSL for your shiny new custom domain.

  1. Make sure your custom domain is already working non-SSL
  2. Head to Settings > General
  3. Next to Custom Domain, you'll see a unlocked padlock button
  4. Click the button to request SSL
  5. It should take a couple seconds to issue your certificate
    1. If the SSL was successful the button will go green
You'll need to add letsencrypt.org to your CAA record if you have one.

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