The HelpDocs Trial
All new HelpDocs users get a 14 day free trial. 🎉 Here's how to sign up.
Updated
by Taylor Sloane
New to HelpDocs? You get a full 14 days to test drive the platform and see if we're the right fit for your team. Your trial includes most of our features so you can really put us through our paces 🚀
You'll need to verify your email before heading into your account.
What's Included in Your Trial
During your 14-day trial you'll have access to:
- All core Knowledge Base features
- Article creation and editing
- Categories and subcategories
- Search functionality
- Basic customization options
- Analytics and stats
- Contact forms
- Most integrations
- HelpDocs AI with 50 free credits
Trial Restrictions 🔒
A few features are restricted during the trial period:
- Permissioning and user groups
- Machine Translations
- Your Knowledge Base is hidden from public view by default
Need access to these features during your trial? Just reach out to us at hi@helpdocs.io or use the Lighthouse contact widget and we can unlock them for you ✨
What Happens After Your Trial
When your 14-day trial ends:
- Your Knowledge Base remains accessible for a limited time
- You can upgrade to a paid plan at any time during or after your trial
- Head to Settings > Billing to choose a plan and enter payment details
- No credit card required to start your trial
Troubleshooting Signup Issues
Having trouble signing up? Here are some common issues and fixes:
Email Verification Problems You're not receiving your verification email |
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Password Issues Your password isn't being accepted |
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Slug Already Taken Your desired slug is unavailable |
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Can't Access Your Account You've signed up but can't log in |
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Need help with your trial or more time to evaluate HelpDocs? Just reach out to us at hi@helpdocs.io. We'd love to help you get started
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