The HelpDocs Trial

New to HelpDocs? You get a full 14 days to test drive the platform and see if we're the right fit for your team. Your trial includes most of our features so you can really put us through our paces 🚀

You'll need to verify your email before heading into your account.

What's Included in Your Trial

During your 14-day trial you'll have access to:

All core Knowledge Base features
Article creation and editing
Categories and subcategories
Search functionality
Basic customization options
Analytics and stats
Contact forms
Most integrations
HelpDocs AI with 50 free credits, plus 60 more when you finish your Getting started checklist

Your Getting Started Checklist ✅

Owners and admins on a trial get a Getting started checklist. It sits in the sidebar, showing your progress and the next step, and in full on your Home page. Click a step to see what to do, with a button that takes you straight there:

Add your brand logo and color
Add an article description and tags
Publish your first article
Invite a teammate
Describe a category
Make your first clip
Connect your own domain
Make your help center public

Steps tick themselves off when you do them anywhere in HelpDocs, not just from the checklist. If you undo one (say, by deleting your only clip), it unticks again. You can click Not interested on the custom domain step to skip it. Make your help center public stays locked until you subscribe, because your Knowledge Base is hidden from public view during the trial.

Finish the first six steps and click Claim 60 AI credits in the checklist to add 60 AI credits to your account, on top of your 50 trial credits. You can claim them once per account. If you subscribe before you finish, you have 60 days from subscribing to complete the steps and still claim.

The checklist stays put for the whole trial. Once you've subscribed you can click Hide this list to put the sidebar card away, and the Home page card offers Dismiss once every step is done. Both are remembered for you on this account, on any device.

Trial Restrictions 🔒

A few features are restricted during the trial period:

Permissioning and user groups
Machine Translations
Your Knowledge Base is hidden from public view by default

Need access to these features during your trial? Just reach out to us at hi@helpdocs.io or use the Lighthouse contact widget and we can unlock them for you ✨

What Happens After Your Trial

When your 14-day trial ends:

Your Knowledge Base remains accessible for a limited time
You can upgrade to a paid plan at any time during or after your trial
Head to Settings > Billing to choose a plan and enter payment details
No credit card required to start your trial

Troubleshooting Signup Issues

Having trouble signing up? Here are some common issues and fixes:

Email Verification Problems

You're not receiving your verification email

Check your spam or junk folder
Make sure you entered your email correctly
Wait a few minutes and try requesting another verification email
Contact us if you still don't receive it

Password Issues

Your password isn't being accepted

Make sure it's at least 8 characters long
Confirm it includes at least one number
Check that caps lock isn't accidentally on

Slug Already Taken

Your desired slug is unavailable

Try adding your industry or product type
Add hyphens or numbers to make it unique
Remember you can set up a custom domain later

Can't Access Your Account

You've signed up but can't log in

Make sure you've verified your email first
Check you're using the correct email and password
Try these troubleshooting steps

Need help with your trial or more time to evaluate HelpDocs? Just reach out to us at hi@helpdocs.io. We'd love to help you get started