Press Kit

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Below you'll find who we are, what we build, and why we're doing it.

Independent Knowledge Base Software, Built for the Long Run

We're crafting knowledge base software for teams who care about their customers.

Countless hours are lost answering the same old questions. How do I track my delivery? How do I update my credit card? How do I get started with this feature?

Customers deserve the best support, and while part of that's human-to-human, most of it shouldn't have to be. We want to help people focus on the human part by freeing up time spent on the repeat questions.

It's not just the support team who benefit, it's the whole team. eCommerce companies can focus more on making the best products. Software companies can focus more on shipping the features people need.

Since 2024, HelpDocs AI has been making the whole knowledge base workflow effortless, from drafting and search to instant, sourced answers for your customers.

Boilerplate

HelpDocs is independent knowledge base software for teams who care about their customers. It's fast, flexible, and super simple to use, with HelpDocs AI built in for drafting, search, and instant, sourced answers.

HelpDocs was founded in June 2016 by Taylor Sloane and River Sloane. We're bootstrapped, profitable, and fully remote, and we've served billions of knowledge base views with 99.99%+ uptime.

At a Glance

Milestones

Download Our Assets

You can find our logos and product shots over here.