Table of Contents

Connecting Doorbell

River Sloane Updated by River Sloane

Doorbell helps you gather user feedback across web and mobile so you can ship product improvements your users love 🛳

HelpDocs has partnered with Doorbell to let you:

  • Provide a way for users to share written feedback
  • See feedback about articles within the Content tab
HelpDocs has partnered with Doorbell
You'll need to be an Administrator of your Doorbell account to set up this integration.

Connecting Doorbell

  1. Head to Settings > Integrations
  2. Find Doorbell
  3. Click ⋮ More > Connect
  4. Click Connect Doorbell
  5. Authorize HelpDocs to read from Doorbell
  6. Users will now be able to leave written feedback on your docs 🎉

Receiving Written Feedback

Users can leave written feedback on your docs if they press the Neutral or Negative feedback buttons. They'll get a text area to type their message and an option to leave their email address 📧

Viewing Written Feedback

  1. Head to the Content tab
  2. Click on the Doorbell logo on the right (it'll only show if the article has feedback)
  3. You'll be taken to the Doorbell dashboard with more detail about the feedback

What did you think of this doc?

Enabling Comments with Disqus

Connecting Sunshine Conversations

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