Enabling Comments with Disqus

Jake Peters Updated by Jake Peters

Disqus is a commenting platform that lets you communicate directly with your readers. HelpDocs integrates with Disqus so you can collect customer feedback on your articles.

How We Integrate

When you connect the Disqus integration we'll insert the Disqus comments box into the bottom of each article. There's nothing for you to configure. It just works! 🧙‍♀️

Now you'll be able to receive and respond to comments on your HelpDocs articles inside Disqus. 

If you're using it for your blog already, you'll be familiar with the process. If not, it's a breeze to learn.

Connecting Disqus

It's easy to get started managing customer replies with Disqus. Just grab your Forum Shortname from your Disqus account and paste it into HelpDocs.

You'll need a Disqus account to follow the rest of this guide. You can sign up for free here.
If you already have a Disqus account you'll want to create a new site for your HelpDocs. That way your comments stay separate from your blog and other properties.

  1. In the Disqus admin page
    1. If you have multiple sites in Disqus, choose the site you'd like to use for HelpDocs in the dropdown at the top of the page
    2. Click Edit Settings (top right)
    3. Copy your Shortname to the clipboard
  2. In your HelpDocs dashboard
    1. Head to SettingsIntegrations (or click here)
    2. Paste your Shortname into the Disqus Forum Shortname box
    3. Hit Save Changes

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