Adding FullStory

FullStory makes it easy to solve problems, find answers, and optimize your customer's experience. By enabling FullStory on HelpDocs you'll be able to track how users are searching, reading, and using your knowledge base.

Adding FullStory

1. In your FullStory dashboard
   1. Head to Settings > Data Capture and Privacy > Fullstory Setup
   2. Click Install your Fullstory snippet and you should see some code
   3. Copy the FS_ORG number, like the one highlighted below (it's also in your address bar when you're signed in to Fullstory, after /ui/):

<script>
window['_fs_debug'] = false;
window['_fs_host'] = 'fullstory.com';
window['_fs_org'] = 'ABC12';
window['_fs_namespace'] = 'FS';
(function(m,n,e,t,l,o,g,y){
    if (e in m) {if(m.console && m.console.log) { m.console.log('FullStory namespace conflict. Please set window["_fs_namespace"].');} return;}
    g=m[e]=function(a,b,s){g.q?g.q.push([a,b,s]):g._api(a,b,s);};g.q=[];
    o=n.createElement(t);o.async=1;o.src='https://'+_fs_host+'/s/fs.js';
    y=n.getElementsByTagName(t)[0];y.parentNode.insertBefore(o,y);
    g.identify=function(i,v,s){g(l,{uid:i},s);if(v)g(l,v,s)};g.setUserVars=function(v,s){g(l,v,s)};g.event=function(i,v,s){g('event',{n:i,p:v},s)};
    g.shutdown=function(){g("rec",!1)};g.restart=function(){g("rec",!0)};
    g.consent=function(a){g("consent",!arguments.length||a)};
    g.identifyAccount=function(i,v){o='account';v=v||{};v.acctId=i;g(o,v)};
    g.clearUserCookie=function(){};
})(window,document,window['_fs_namespace'],'script','user');
</script>

1. Head to HelpDocs
   1. Go to Settings > Integrations
   2. Find and click the FullStory tile
   3. Paste in the FS_ORG number under FullStory Org
   4. Click Save changes