Setting Up Multilingual Docs

Updated 2 days ago by Jarratt Isted

It makes sense to speak your customers' language, which is why we have tools to help you translate your docs. You can write your docs in as many languages as you can think of, and your visitors can choose the version they want.

Enabling Multilingual Docs

  1. Head to Settings > General 
  2. Check Enable Multilingual HelpDocs
  3. Choose your default language
  4. Add any secondary languages
  5. You can now start to translate your docs
All articles must be published in your default language, but you can publish a subset in your secondaries

Setting Your Default Language

When enabling multilingual HelpDocs, you'll need to choose a default language. We'll redirect users here if they haven’t already selected another language. Choose the language your customers will most likely use. 

For example:

  • If you're a French company who serves customers mainly in French, it would be sensible to set the default language to Français. 
  • If you're a Dutch company who serves customers mainly in English, it would be sensible to set the default language to English.

Setting Your Secondary Languages

You can choose as many secondary languages as you'd like, and the autocomplete will help you find the ones you need. Once you're done translating your docs for customers, these languages will appear in the top right of the header.

Can't find the language you're looking for? Get in touch and we'll see what we can do.

We automatically optimize your multilingual content for search where we can. We support stemming and tokenization in dozens of languages for the best possible results, and fall back to sensible defaults on all other languages. In general, you can expect great search results across the board.

If you're having any issues with search, get in touch! We'd love to hear a) what your search term was and b) what results you expected (and didn't expect) to see

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