Supporting customers from different regions around the world? We have a bunch of tools to help you write your Knowledge Base in different languages. Once your Knowledge Base is translated visitors can choose which version to read.
We'll use the visitor's browser language if it's a good match. Otherwise we'll send them to your default language.
Learn more about how multilingual works for translating your content over here
Enabling Multilingual
- Head to Settings > Languages (or click here)
- Click Multiple languages in the selector
- Enable the Publish in more than one language toggle
- Choose your Default language from the dropdown
- Add any secondary languages under Other languages
- Hit Save changes
- Once saved, you'll see the language you're editing in (e.g. EN) in the account switcher in the top left. Click it to switch to another language
- Learn more about navigating multiple languages
All articles must be published in your default language. You can publish a subset in your secondary languages.
Setting Your Secondary Languages
You can choose as many secondary languages as you'd like and the autocomplete will help you find the ones you need.
Once you're done translating your articles and categories for customers these languages will appear in the top right of the navigation bar (depending on the template you're using).
Can't find the language you're looking for? Get in touch and we'll see what we can do.
Some of our plans have limits on the number of languages you can add, whilst some have unlimited languages available.
Your default language counts towards the limit, and you'll see how many you've used under Other languages. If you see a message indicating you've reached your limit, you can choose a new plan in your account or contact support to unlock more.
Your default language counts towards the limit, and you'll see how many you've used under Other languages. If you see a message indicating you've reached your limit, you can choose a new plan in your account or contact support to unlock more.