Setting Up Multilingual

Supporting customers from different regions around the world? We have a bunch of tools to help you write your knowledge base in different languages. Once your knowledge base is translated visitors can choose which version to read.

Enabling Multilingual HelpDocs

1. Head to Settings > Language (or click here)
2. Go to the Multilingual tab
3. Check Enable
4. Choose your default language
5. Add any secondary languages under Additional Languages
6. Hit Save Changes

Setting Your Default Language

When enabling multilingual HelpDocs you'll need to choose a default language. We'll redirect users here if they haven’t already selected another language. We recommend choosing the language your customers will most likely use. 

For example:

• If you're a French company who serves customers mainly in French it would be sensible to set the default language to Français 🇫🇷
• If you're a Dutch company who serves customers mainly in English it would be sensible to set the default language to English 🇬🇧

Setting Your Secondary Languages

You can choose as many secondary languages as you'd like and the autocomplete will help you find the ones you need. Once you're done translating your articles and categories for customers these languages will appear in the top right of the navigation bar (depending on the template you're using).

Optimizing for Search

We automatically optimize your multilingual content for search where we can. We support stemming and tokenization in dozens of languages for the best possible results and fall back to sensible defaults on all other languages. In general you can expect great search results across the board 🔎