Table of Contents

Setting Up Multilingual

Jarratt Isted Updated by Jarratt Isted

Supporting customers from different regions around the world? We have a bunch of tools to help you write your knowledge base in different languages. Once your knowledge base is translated visitors can choose which version to read.

We'll use the visitors browser language if it's a good match. Otherwise we'll send them to your default language.
Learn more about how multilingual works over here

Enabling Multilingual HelpDocs

  1. Head to Settings > General (or click here)
  2. Check Enable Multilingual HelpDocs
  3. Choose your default language
  4. Add any secondary languages under Additional Languages
  5. Hit Save Changes
While all articles must be published in your default language you can publish a subset in your secondary languages.

Setting Your Default Language

When enabling multilingual HelpDocs you'll need to choose a default language. We'll redirect users here if they haven’t already selected another language. We recommend choosing the language your customers will most likely use. 

For example:

  • If you're a French company who serves customers mainly in French it would be sensible to set the default language to Français 🇫🇷
  • If you're a Dutch company who serves customers mainly in English it would be sensible to set the default language to English 🇬🇧

Setting Your Secondary Languages

You can choose as many secondary languages as you'd like and the autocomplete will help you find the ones you need. Once you're done translating your articles and categories for customers these languages will appear in the top right of the navigation bar (depending on the template you're using).

Can't find the language you're looking for? Get in touch and we'll see what we can do.

We automatically optimize your multilingual content for search where we can. We support stemming and tokenization in dozens of languages for the best possible results and fall back to sensible defaults on all other languages. In general you can expect great search results across the board 🔎

If you're having any issues with search get in touch! We'd love to hear a) what your search term was and b) what results you expected (and didn't expect) to see.

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Understanding Multilingual Translation

Translating Articles

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