Table of Contents

Can I migrate or import my data from another service?

Jake Peters Updated by Jake Peters

Probably! There's a bunch of places we can import from, and usually it's free 🎉

Automatic Migrations from another service

If you're moving from a service we have automatic migration tools for, you can start a migration from inside your HelpDocs account at SettingsImport & Export. Just follow the instructions, and be sure to read the warnings first 🙃

We currently have automatic migration tools for

  • Helpjuice
  • Zendesk Guide
  • Intercom Articles
  • Help Scout Docs
  • Readme

Migrations from CSV

If you have your content available from another service as a CSV dump, you can import that in Settings > Import & Export too. You'll need to make sure your CSV file has headers that exactly match the fields below.

Single-language Migration

Importing just one language? Here's the fields we'll need:

title

description

body

url

category_title

category_url

category_description

Can I migrate my data from another service?

Looking to migrate your knowledge base from another service? Find out how here.

<p>Probably! There's a bunch of places we can import from, and usually it's free<p>
<h1>Automatic Migrations</h1>

https://support.helpdocs.io/article/9WWNm9f5h6-import-data-from-another-service

FAQs

https://support.helpdocs.io/category/WQsgF19Gi3-faqs

From app issues to common questions. Here's a list of things we get asked a lot, but don't really fit anywhere else.

Multi-language Migration

You'll need to attach extra columns with the language code (ISO 639-1) at the end of each article row. So for example, body_de for a Dutch body, or description_fr for a French description. Only fill in the following fields for the extra language content:

  • title
  • url
  • description
  • body

title

description

body

url

category_title

category_url

category_description

title_de

slug_de

tags_de

description_de

body_de

category_title_de

category_url_de

category_description_de

Can I migrate my data from another service?

Looking to migrate your knowledge base from another service? Find out how here.

<p>Probably! There's a bunch of places we can import from, and usually it's free<p>
<h1>Automatic Migrations</h1>

https://support.helpdocs.io/article/9WWNm9f5h6-import-data-from-another-service

FAQs

https://support.helpdocs.io/category/WQsgF19Gi3-faqs

From app issues to common questions. Here's a list of things we get asked a lot, but don't really fit anywhere else.

If you're moving from somewhere more obscure we might be able to help, but we'll need to charge an admin fee of $.5/article with a $500 minimum charge. To get a quote for a migration just contact support from inside the app. 

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