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Importing Your Content from Another Service

Migrate your docs from another service or via CSV! Automatic imports from Zendesk, Help Scout & more. Single/multi-language support.

Taylor Sloane
Updated by Taylor Sloane

Ready to bring your existing help content into HelpDocs? Good news—you have multiple options for importing your knowledge articles 🎉

Importing content will overwrite any existing articles in your HelpDocs account. Make sure you're certain about this action before going ahead!

Automatic Migrations from Another Service

If you're moving from a service we support, you can start a migration directly from within your HelpDocs account. Simply:

  1. Head to Settings > Migrations
  2. Choose the provider/import type
  3. Follow the on-screen instructions
  4. Review the warnings before proceeding 🙃

We currently offer automatic migration tools for these platforms:

  • Helpjuice
  • Zendesk Guide
  • Intercom Articles
  • Help Scout Docs
  • Readme
  • ProProfs Knowledge Base
Migrating from another service doesn't affect your original data in your other platform. Your docs will be copied to HelpDocs while still existing in their original location.

Migrations from CSV

If you have your content available as a CSV export from another platform, you can import that by heading to Settings > Migrations. Your CSV file must have headers that exactly match the fields outlined below.

Single-language Migration

Importing just one language? You can download our blank CSV over here to get started.

Here are the fields you'll need for your CSV import 👇

Field Name

Description

title required

String

Title of each article.

Can I migrate my data from another service?

description required

String

Description of each article.

Looking to migrate your Knowledge Base from another service? Find out how here.

body required

HTML

Body of each article.

<p>Probably! There's a bunch of places we can import from, and usually it's free</p>

url
String

Existing URL of the article or your chosen URL for the import, which we'll also use to add redirects to your account. The article ID will be added automatically.

https://docs.hosterful.com/article/my-old-article

You can use a relative URL like /article/article-slug-here or an absolute URL like https://myurl.com/article/article-slug-here

category_title

String

Title of the category the article belongs to.

FAQs

category_url

String

Existing URL of the category or your chosen URL for the import, which we'll also use to add redirects to your account. The category ID will be added automatically.

https://docs.hosterful.com/category/WQsgF19Gi3-faqs

You can use a relative URL like /category/category-slug-here or an absolute URL like https://docs.hosterful.com/category/category-slug-here

category_description

String

Description of the category.

From app issues to common questions. Here's a list of things we get asked a lot, but don't really fit anywhere else.

Multi-language Migration

You'll need to attach extra columns with the language code (ISO 639-1) at the end of each article row. So for example, body_de for a German body, or description_fr for a French description.

Here are all the fields you'll need for your multi-language CSV import 👇

Field Name

Description

title required

String

Title of each article in your primary language.

Can I migrate my data from another service?

description required

String

Description of each article in your primary language.

Looking to migrate your Knowledge Base from another service? Find out how here.

body required

HTML

Body of each article in your primary language.

<p>Probably! There's a bunch of places we can import from, and usually it's free</p>

url
String

Existing URL of the article or your chosen URL for the import in your primary language, which we'll also use to add redirects to your account.

https://docs.hosterful.com/article/my-old-article

You can use a relative URL like /article/article-slug-here or an absolute URL like https://myurl.com/article/article-slug-here

category_title

String

Title of the category the article belongs to in your primary language.

FAQs

category_url

String

Existing URL of the category or your chosen URL for the import in your primary language.

https://docs.hosterful.com/category/WQsgF19Gi3-faqs

You can use a relative URL like /category/category-slug-here or an absolute URL like https://docs.hosterful.com/category/category-slug-here

category_description

String

Description of the category in your primary language.

From app issues to common questions. Here's a list of things we get asked a lot, but don't really fit anywhere else.

title_[language code] required

String

Title of each article in the additional language.

Kann ich meine Daten von einem anderen Dienst migrieren?

description_[language code] required

String

Description of each article in the additional language.

Möchten Sie Ihre Knowledge Base von einem anderen Dienst migrieren? Finden Sie hier heraus wie.

body_[language code] required

HTML

Body of each article in the additional language.

<p>Wahrscheinlich! Es gibt eine Menge Orte, von denen wir importieren können, und normalerweise ist es kostenlos</p>

url_[language code]
String

Existing URL of the article in the additional language or your chosen URL for the import, which we'll also use to add redirects to your account.

/article/my-german-article

category_title_[language code]

String

Title of the category in the additional language.

Häufig gestellte Fragen

category_url_[language code]

String

Existing URL of the category in the additional language or your chosen URL for the import.

https://support.helpdocs.io/category/WQsgF19Gi3-faqs

category_description_[language code]

String

Description of the category in the additional language.

Von App-Problemen bis hin zu häufig gestellten Fragen. Hier finden Sie eine Liste von Dingen, die wir oft gefragt werden, die aber nicht wirklich woanders passen.

Replace [language code] with the appropriate ISO 639-1 code like de for German or fr for French 👆

Industry-Specific Starter CSVs

Not sure where to begin with your Knowledge Base content? We've created some starter CSV templates for different industries to help you get going quickly. Just replace the content in [brackets] with your own info!

SaaS 🚀

Includes common articles about account management, billing, and feature documentation. Download CSV here.

E-Commerce 🛍️

Contains templates for order tracking, returns, product information, and shipping policies. Download CSV here.
HelpDocs Knowledge Base landing page with search bar and article suggestions.

Education 🎓

Features articles for course enrollment, technical support, and student resources. Download CSV here.
Education Demo landing page with a search bar and category cards.

Logistics 🚚

Includes tracking information, shipping details, and common delivery questions. Download CSV here.
Customer support interface with search bar and article suggestions.

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