Can I migrate my data from another service?
Probably! If you're moving from a service we have automatic migration tools for, we can usually move your data for free. If you're moving from somewhere more obscure we charge a small admin fee.
Here's our current pricing structure for migrations:
|Service||Cost per Article||Minimum Fee|
|Spreadsheet, CSV or JSON dump (in the correct format)||Free||Free|
|Zendesk, Desk.com, Intercom, Help Scout||Free||Free|
To request a migration just contact support from inside the app.
Migrations usually take 3-5 working days. It depends on our current volume and the complexity of the data you're moving.