Table of Contents

Can I migrate or import my data from another service?

Taylor Sloane Updated by Taylor Sloane

Probably! There's a bunch of places we can import from and usually it's freeย ๐ŸŽ‰

Automatic Migrations from another service

If you're moving from a service we have automatic migration tools for you can start a migration from inside your HelpDocs account at Settings >ย Migrations. Just follow the instructions and be sure to read the warnings first ๐Ÿ™ƒ

We currently have automatic migration tools for

  • Helpjuice
  • Zendesk Guide
  • Intercom Articles
  • Help Scout Docs
  • Readme
  • ProProfs Knowledge Base
Migrating from another service doesn't affect your data there. Your docs will be copied to HelpDocs but they'll still exist in their original location

Migrations from CSV

If you have your content available from another serviceย as a CSV dump, you can import that in Settings > Migrations too. You'll need to make sure your CSV file has headers that exactly match the fields below.

Single-language Migration

Importing just one language? You can download our blank CSV over here you can start with. Here's the fields we'll need:

Scroll across the table above to see all the columns ๐Ÿ‘‡

title

description

body

url

category_title

category_url

category_description

Can I migrate my data from another service?

Looking to migrate your knowledge base from another service? Find out how here.

<p>Probably! There's a bunch of places we can import from, and usually it's free<p>

https://support.helpdocs.io/article/9WWNm9f5h6-import-data-from-another-service

FAQs

https://support.helpdocs.io/category/WQsgF19Gi3-faqs

From app issues to common questions. Here's a list of things we get asked a lot, but don't really fit anywhere else.

You'll need to include a correctly formatted URL for each article and category. It can be made up as long as it looks like a URL and is unique.

You could add a relative URL like this ๐Ÿ‘‰ /article/article-slug-here
or an absolute URL like this ๐Ÿ‘‰ https://myurl.com/article/article-slug-here

Same thing with categories! If you have a category titled FAQs you could use the relative URL /faqs (or absolute URL) for each article that's in that category ๐Ÿš€

Multi-language Migration

You'll need to attach extra columns with the language code (ISO 639-1) at the end of each article row. So for example, body_de for a German body, or description_fr for a French description. Only fill in the following fields for the extra language content:

  • title
  • url
  • description
  • body

title

description

body

url

category_title

category_url

category_description

title_de

slug_de

tags_de

description_de

body_de

category_title_de

category_url_de

category_description_de

Can I migrate my data from another service?

Looking to migrate your knowledge base from another service? Find out how here.

<p>Probably! There's a bunch of places we can import from, and usually it's free<p>

https://support.helpdocs.io/article/9WWNm9f5h6-import-data-from-another-service

FAQs

https://support.helpdocs.io/category/WQsgF19Gi3-faqs

From app issues to common questions. Here's a list of things we get asked a lot, but don't really fit anywhere else.

Scroll across the table above to see all the columns you'll need ๐Ÿ‘†

What did you think of this doc?

Can I use multiple HelpDocs accounts together?

Who counts towards the user limit on plans?

Get in touch

This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply.