Table of Contents
Can I migrate or import my data from another service?
Probably! There's a bunch of places we can import from, and usually it's freeย ๐
Probably! There's a bunch of places we can import from and usually it's freeย ๐
Automatic Migrations from another service
If you're moving from a service we have automatic migration tools for you can start a migration from inside your HelpDocs account at Settings >ย Migrations. Just follow the instructions and be sure to read the warnings first ๐
We currently have automatic migration tools for
- Helpjuice
- Zendesk Guide
- Intercom Articles
- Help Scout Docs
- Readme
- ProProfs Knowledge Base
Migrations from CSV
If you have your content available from another serviceย as a CSV dump, you can import that in Settings > Migrations too. You'll need to make sure your CSV file has headers that exactly match the fields below.
Single-language Migration
Importing just one language? You can download our blank CSV over here you can start with. Here's the fields we'll need:
title | description | body | url | category_title | category_url | category_description |
Can I migrate my data from another service? | Looking to migrate your knowledge base from another service? Find out how here. | <p>Probably! There's a bunch of places we can import from, and usually it's free<p> | https://support.helpdocs.io/article/9WWNm9f5h6-import-data-from-another-service | FAQs | https://support.helpdocs.io/category/WQsgF19Gi3-faqs | From app issues to common questions. Here's a list of things we get asked a lot, but don't really fit anywhere else. |
You could add a relative URL like this ๐
/article/article-slug-hereor an absolute URL like this ๐
https://myurl.com/article/article-slug-hereSame thing with categories! If you have a category titled FAQs you could use the relative URL
/faqs (or absolute URL) for each article that's in that category ๐Multi-language Migration
You'll need to attach extra columns with the language code (ISO 639-1) at the end of each article row. So for example, body_de for a German body, or description_fr for a French description. Only fill in the following fields for the extra language content:
- title
- url
- description
- body
title | description | body | url | category_title | category_url | category_description | title_de | slug_de | tags_de | description_de | body_de | category_title_de | category_url_de | category_description_de |
Can I migrate my data from another service? | Looking to migrate your knowledge base from another service? Find out how here. | <p>Probably! There's a bunch of places we can import from, and usually it's free<p> | https://support.helpdocs.io/article/9WWNm9f5h6-import-data-from-another-service | FAQs | https://support.helpdocs.io/category/WQsgF19Gi3-faqs | From app issues to common questions. Here's a list of things we get asked a lot, but don't really fit anywhere else. |
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Can I use multiple HelpDocs accounts together?
Who counts towards the user limit on plans?
