Can I migrate my data from another service?

by Jake Peters

Probably! If you're moving from a service we have automatic migration tools for, we can usually move your data for free. If you're moving from somewhere more obscure we charge a small admin fee.

Here's our current pricing structure for migrations:

ServiceCost per ArticleMinimum Fee
Spreadsheet, CSV or JSON dump (in the correct format)FreeFree
Zendesk, Desk.com, Intercom, Help ScoutFreeFree
Google Sites$0.4$200
Anywhere else$0.5$200

To request a migration just contact support from inside the app. 

Migrations usually take 3-5 working days. It depends on our current volume and the complexity of the data you're moving.

You'll need to be on a paid HelpDocs account to order a data migration.

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