Can I migrate my data from another service?

Probably! There's a bunch of places we can import from, and usually it's freeĀ šŸŽ‰

Automatic Migrations

If you're moving from a service we have automatic migration tools for, you can start a migration from inside your HelpDocs account at Settings >Ā Migrations. Just follow the instructions, and be sure to read the warnings first šŸ™ƒ

We currently have automatic migration tools for Helpjuice, Zendesk Guide, Intercom Articles, and Help Scout Docs.

Manual Migrations

If you have your content available from another serviceĀ as a CSV or JSON dump, and are able to provide that in a reasonable format, we can run a semi-automated migration for you for free. Get in touch with us to check what format we'd need.

Single-language Migration

We'll find it much easier if you format your columns with the following data:

title

description

body

url

category_url

category_description

category_url

Can I migrate my data from another service?

Looking to migrate your knowledge base from another service? Find out how here.

<p>Probably! There's a bunch of places we can import from, and usually it's free<p>
<h1>Automatic Migrations</h1>

https://support.helpdocs.io/article/9WWNm9f5h6-import-data-from-another-service

https://support.helpdocs.io/category/WQsgF19Gi3-faqs

From app issues to common questions. Here's a list of things we get asked a lot, but don't really fit anywhere else.

https://support.helpdocs.io/category/WQsgF19Gi3-faqs

Multi-language Migration

You'll need to attach extra columns with the language code (ISO 639-1) at the end of each article row. So for example, body_de for a Dutch body, or description_fr for a French description. Only fill in the following fields for the extra language content:

  • title
  • slug
  • tags
  • description
  • body

title

description

body

url

category_url

category_description

category_url

title_de

slug_de

tags_de

description_de

body_de

Can I migrate my data from another service?

Looking to migrate your knowledge base from another service? Find out how here.

<p>Probably! There's a bunch of places we can import from, and usually it's free<p>
<h1>Automatic Migrations</h1>

https://support.helpdocs.io/article/9WWNm9f5h6-import-data-from-another-service

https://support.helpdocs.io/category/WQsgF19Gi3-faqs

From app issues to common questions. Here's a list of things we get asked a lot, but don't really fit anywhere else.

https://support.helpdocs.io/category/WQsgF19Gi3-faqs

If you're moving from somewhere more obscure we charge a small admin fee. To get a quote for a migration just contact support from inside the app.Ā 

Migrations usually take 3-5 working days. It depends on our current volume and the complexity of the data you're moving.


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