Getting Started

Knowledge Base

Getting Started

With HelpDocs you can create a great looking help center, and be up and running in minutes. Here's some quick tips to get you started.

11 docs by 2 team members

Managing Users

In your HelpDocs dashboard you can easily assign different roles to different users: Owner, Administrator, Editor, and Read Only.

To improve the experience for your end users, we don't show a login button on your HelpDocs. To access the admin pages where you can edit settings, articles, etc. just go to <your-subdomain>.helpdocs.io/app

Setting or Updating the Name in Your Profile

Need to change your name? It's super easy by heading to your Profile.

Can I Schedule a Demo?

We have a helpful demo, docs, and support available for you 24/7.

Setting Up a Custom Domain

Every HelpDocs customer gets a custom subdomain that looks a little like this: <your subdomain>.helpdocs.io. But if you want to take the customer experience from good to great, you'll want to set up a custom domain.

The HelpDocs Trial

All new HelpDocs users get a 14 day free trial. 🎉 Here's how to sign up.

Setting the URL Style for your Articles

There's two options for article and category links in HelpDocs: permanent or...less so. Disabling permalinks lets you share URLs with your customers that're easier on the eye. But there's some tradeoffs.

Switching Between Multiple Accounts

If you have two or more knowledge bases, you'll probably need to switch between them. A lot. That's where the account switcher comes in. 🦄✨

Adding or Changing Your Profile Image

We think HelpDocs looks pretty awesome with your face on it. It'll show people that contributed to the knowledge base, and who doesn't love a friendly face? 🤩

Understanding Smart 404 Pages

Let's face it, nobody wants their customers to visit a 404 page. If it happens, something has usually gone missing or they've been directed to the wrong place. That's why we've created Smart 404s. 🤓

Understanding Top Articles

Once you start writing articles and getting views to your knowledge base, you'll see a new section on your knowledge base called Top Articles.

A simple icon of a bookmark with a star near the bottom to represent a featured article A simple ribbon icon. It has a slightly rounded border and a star at the bottom of it. ​ Managing Users

A simple icon of a bookmark with a star near the bottom to represent a featured article A simple ribbon icon. It has a slightly rounded border and a star at the bottom of it. ​ Logging In To Your HelpDocs