Getting Started
Managing Users
In your HelpDocs dashboard you can easily assign different roles to different users: Owner, Administrator, Editor, and Read Only.
Logging In To Your HelpDocs
To improve the experience for your end users, we don't show a login button on your HelpDocs. To access the admin pages where you can edit settings, articles, etc.Ā just go to <your-subdomain>.helpdocs.io/app
Setting Up a Custom Domain
Every HelpDocs customer gets a custom subdomain that looks a little like this: <your subdomain>.helpdocs.io. But if you want to take the customer experience fromĀ good toĀ great, you'll want to set up a custom domain.
Setting or Updating the Name in Your Profile
When you sign up to HelpDocs from an invitation your email address will be filled automatically. You'll have an opportunity to add your name on this page too āØ If you've changed your name you can easā¦
Can I Schedule a Demo?
Absolutely! We have a wonderful pre-recorded demo right here. Plus for any specific questions we have docs on pretty much everything we offer. If you still have questions after the demo and the docsā¦
The HelpDocs Trial
All new HelpDocs users get a 14 day free trial. š Here's how to sign up.
Setting the URL Style for your Articles
There's two options for article and category links in HelpDocs: permanent or...less so. Disabling permalinks lets you share URLs with your customers that're easier on the eye. But there's some tradeoffs.
Switching Between Multiple Accounts
If you have two or more knowledge bases, you'll probably need to switch between them. A lot. That's where the account switcher comes in. š¦āØ
Adding or Changing Your Profile Image
We think HelpDocs looks pretty awesome with your face on it. It'll show people that contributed to the knowledge base, and who doesn't love a friendly face? š¤©
Understanding Smart 404 Pages
Let's face it, nobody wants their customers to visit a 404 page. If it happens, something has usually gone missing or they've been directed to the wrong place. That's why we've created Smart 404s. š¤
Understanding Top Articles
Once you start writing articles andĀ getting views to your knowledge base, you'll see a new section on your knowledge base called Top Articles.