In your HelpDocs dashboard you can easily assign different roles to different users: Owner, Administrator, Editor and Read-Only.
Logging In To Your HelpDocs
To improve the experience for your end users, we don't show a login button on your HelpDocs. To access the admin pages where you can edit settings, articles, etc. just go to <your-subdomain>.helpdocs.io/app
Understanding Smart 404 Pages
Let's face it, nobody wants their customers to visit a 404 page. If it happens, something has usually gone missing or they've been directed to the wrong place. That's why we've created Smart 404s.
The HelpDocs Trial
All new HelpDocs users get a 14 day free trial of our Growth plan. 🎉 Here's how to sign up.
Setting Up a Custom Domain
Every HelpDocs customer gets a custom subdomain that looks a little like this: <your subdomain>.helpdocs.io. But if you want to take the customer experience from good to great, you'll want to set up a custom domain.
Adding or Changing Your Profile Image
We think HelpDocs looks pretty awesome with your face on it. It'll show people that contributed to the knowledge base, and who doesn't love a friendly face?
Understanding Top Articles
Once you start writing articles and getting views to your knowledge base, you'll see a new section on your knowledge base called Top Articles.
Switching Between Multiple Accounts
If you have two or more knowledge bases, you'll probably need to switch between them. A lot. That's where the account switcher comes in. 🦄✨