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Getting Started

With HelpDocs you can create a great looking help center, and be up and running in minutes. Here's some quick tips to get you started.

River Sloane Taylor Sloane
12 docs by 2 team members

A simple icon of a bookmark with a star near the bottom to represent a featured article A simple ribbon icon. It has a slightly rounded border and a star at the bottom of it. ​ Quickstart Guide

New to HelpDocs? Here's the order we'd set your Knowledge Base up in, from bringing your content over to turning on AI and inviting your team.

A simple icon of a bookmark with a star near the bottom to represent a featured article A simple ribbon icon. It has a slightly rounded border and a star at the bottom of it. ​ Importing Your Content from Another Service

Import your help content into HelpDocs from 16 sources. Nothing is written until you review it, nothing existing is deleted, and you can undo the whole import.

A simple icon of a bookmark with a star near the bottom to represent a featured article A simple ribbon icon. It has a slightly rounded border and a star at the bottom of it. ​ Import from a CSV

Map any spreadsheet export into HelpDocs. Full CSV column reference, multilingual rows, redirects from your old URLs, and re-importing to pick up changes.

A simple icon of a bookmark with a star near the bottom to represent a featured article A simple ribbon icon. It has a slightly rounded border and a star at the bottom of it. ​ Managing Users

Manage team docs: invite users, set roles, and control access with ease

A simple icon of a bookmark with a star near the bottom to represent a featured article A simple ribbon icon. It has a slightly rounded border and a star at the bottom of it. ​ Logging In To Your HelpDocs

To improve the experience for your end users, we don't show a login button on your HelpDocs. To access the admin pages where you can edit settings, articles, etc. just go to <your-subdomain>.helpdocs.io/app

The HelpDocs Trial

All new HelpDocs users get a 14 day free trial. 🎉 Here's how to sign up.

Can I Schedule a Demo?

We have a helpful demo, docs, and support available for you 24/7.

Setting Up a Custom Domain

Every HelpDocs customer gets a custom subdomain that looks a little like this: <your subdomain>.helpdocs.io. But if you want to take the customer experience from good to great, you'll want to set up a custom domain.

Understanding Smart 404 Pages

Let's face it, nobody wants their customers to visit a 404 page. If it happens, something has usually gone missing or they've been directed to the wrong place. That's why we've created Smart 404s. 🤓

Setting the URL Style for your Articles

There's two options for article and category links in HelpDocs: permanent or...less so. Disabling permalinks lets you share URLs with your customers that're easier on the eye. But there's some tradeoffs.

Switching Between Multiple Accounts

If you have two or more knowledge bases, you'll probably need to switch between them. A lot. That's where the account switcher comes in. 🦄✨

Understanding Top Articles

Once you start writing articles and getting views to your knowledge base, you'll see a new section on your knowledge base called Top Articles.

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