Getting Started

​Managing Users

In your HelpDocs dashboard you can easily assign different roles to different users: Owner, Administrator, Editor, and Read Only.

Taylor Sloane
Updated 2 weeks ago by Taylor Sloane

​Logging In To Your HelpDocs

To improve the experience for your end users, we don't show a login button on your HelpDocs. To access the admin pages where you can edit settings, articles, etc. just go to <your-subdomain>.helpdocs.io/app

Taylor Sloane
Updated 1 year ago by Taylor Sloane

Setting or Updating the Name in Your Profile

When you sign up to HelpDocs from an invitation your email address will be filled automatically. You'll have an opportunity to add your name on this page too ✨ If you've changed your name you can eas…

Taylor Sloane
Updated 11 months ago by Taylor Sloane

Can I Schedule a Demo?

Absolutely! We have a wonderful pre-recorded demo right here. Plus for any specific questions we have docs on pretty much everything we offer. If you still have questions after the demo and the docs…

River Sloane
Updated 1 year ago by River Sloane

The HelpDocs Trial

All new HelpDocs users get a 14 day free trial. 🎉 Here's how to sign up.

Taylor Sloane
Updated 1 year ago by Taylor Sloane

Setting Up a Custom Domain

Every HelpDocs customer gets a custom subdomain that looks a little like this: <your subdomain>.helpdocs.io. But if you want to take the customer experience from good to great, you'll want to set up a custom domain.

Taylor Sloane
Updated 1 year ago by Taylor Sloane

Setting the URL Style for your Articles

There's two options for article and category links in HelpDocs: permanent or...less so. Disabling permalinks lets you share URLs with your customers that're easier on the eye. But there's some tradeoffs.

Taylor Sloane
Updated 1 year ago by Taylor Sloane

Switching Between Multiple Accounts

If you have two or more knowledge bases, you'll probably need to switch between them. A lot. That's where the account switcher comes in. 🦄✨

River Sloane
Updated 1 year ago by River Sloane

Adding or Changing Your Profile Image

We think HelpDocs looks pretty awesome with your face on it. It'll show people that contributed to the knowledge base, and who doesn't love a friendly face? 🤩

River Sloane
Updated 1 year ago by River Sloane

Understanding Smart 404 Pages

Let's face it, nobody wants their customers to visit a 404 page. If it happens, something has usually gone missing or they've been directed to the wrong place. That's why we've created Smart 404s. 🤓

River Sloane
Updated 1 year ago by River Sloane

Understanding Top Articles

Once you start writing articles and getting views to your knowledge base, you'll see a new section on your knowledge base called Top Articles.

River Sloane
Updated 1 year ago by River Sloane

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