Understanding Smart 404 Pages

Updated 3 months ago ​by Jarratt Isted

Let's face it, nobody wants their customers to visit a 404 page. If it happens, something has usually gone missing or they've been directed to the wrong place. 

That's why we've created Smart 404s, a way to automatically direct your lost customers to the article they were looking for.

Smart 404s are available on the Pro plan and above.

How It Works

  1. Your customer is directed to an incorrect URL on your knowledge base


  2. HelpDocs automatically looks for articles the customer might be searching for and suggests them on the 404 page


  3. Your customer either finds the article or gets in touch with you using the contact form or live chat
No need to style your 404 page. We create it for you by blending your brand color and logo.

How did we do?