Understanding Top Articles

Once you start writing articles and getting views to your knowledge base, you'll see an new section on your knowledge base called Top Articles

Depending on your theme, this is either below the search bar or a little further up the page.

How it's calculated

Top articles are shown based on the past week of article views.

In the example below Resetting your password, Installing our JavaScript snippet, and Creating your first workflow will all show in the top articles section because they've had the most views in the last month.

We only show the top 3 articles for the week.

Title

Views in the last week

🏆 Top Article?

Resetting your password

536

Yes

Installing our JavaScript snippet

452

Yes

Creating your first workflow

364

Yes

Adding your teammates

321

No

Using our API

128

No

Want to remove top articles? Use one of our provided code snippets over here.

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