Adding URL Redirects

Taylor Sloane Updated by Taylor Sloane

Over time, it's normal for links to change. But sending a customer to a 404 error page isn't the best experience (although ours are pretty cool!).Ā 

With HelpDocs you can redirect your customers to a new URL so they find what they're looking for right away.

Setting Up a URL Redirect

  1. Head to Settings > General (or click here)
  2. Scroll to the bottom and hit Add Redirect
    1. In From URL, enter your broken link
    2. In To URL, enter the new link
      Make sure to include /article or /category at the start if you're redirecting from an article or category šŸ
  3. Hit Save Changes
Custom 404 Page Redirection
We think our 404 pages are pretty neat but you can redirect to a custom page of your choice by entering 404 as the From URL. We'll even set a 404 error code for you.
Smart Redirects
We only apply redirects if we can't find content for the URL in From URL.

Advanced Pattern Matching

We support advanced pattern/glob matching with minimatch.

Any valid minimatch pattern is valid inside the From URL. That means you can do stuff like /my-redirect/**/* to redirect anything with /my-redirect/ at the start, or !/my-path to redirect anything other than /my-path. The sky's the limit šŸŒ

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