Understanding Smart 404 Pages
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Help! My app's not loading 😭
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Clearing the Cache in Your Browser
Creating a Knowledge Base from Scratch
Writing Clear and Digestible Knowledge Base Articles
Finding CSS Selectors in Your Browser
Optimizing Your Knowledge Base for Search
Updated by Jake Peters
Over time, it's normal for links to change. But sending a customer to a 404 error page isn't the best experience (although ours are pretty cool!).
With HelpDocs, you can redirect your customers to a new URL so they find what they're looking for right away.
Setting Up a URL Redirect
- Head to Settings > General
- Scroll to the bottom and hit Add Redirect
- In From URL, enter your broken link
- In To URL, enter the new link
- Hit Save
We support advanced pattern/glob matching with minimatch. Any valid minimatch pattern is valid inside the From URL. That means you can do stuff like /my-redirect/**/* to redirect anything with /my-redirect/ at the start, or !/my-path to redirect anything other than /my-path. The sky's the limit 🌝
We think our 404 pages are pretty neat, but you can redirect to a custom page of your choice by entering 404 as the From URL. We'll even set a 404 error code for you.