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Switching Between Multiple Accounts

If you have two or more knowledge bases, you'll probably need to switch between them. A lot. That's where the account switcher comes in. 🦄✨

River Sloane
Updated by River Sloane

If you manage two or more Knowledge Bases you'll probably want to switch between them. A lot. That's where the Account Switcher comes in.

The Account Switcher makes it easy to jump between your different Knowledge Bases without having to log out and back in each time. Not seeing an account you expect? Check out Why can't I sign up to a new account I've been invited to?

Don't have multiple accounts yet? Learn how to add another account to your HelpDocs setup

Switching Accounts from the Sidebar

Only accounts you've been invited to and that share your login will appear in this list.

  1. Click the dropdown near the top of the left sidebar.
  2. Choose the account you want to switch to.

You'll be switched to that account in a few moments.

Account switcher dropdown with a pink outline around the search bar and Knowledge Base domains listed

Switching Accounts from my.helpdocs.io

You can also manage and switch between all your Knowledge Bases from your accounts dashboard. Head to my.helpdocs.io to see all your Knowledge Bases in one place.

From there you can click on any Knowledge Base to jump straight into it.

If you're managing multiple Knowledge Bases for different teams or projects, bookmarking my.helpdocs.io makes it easy to see everything at a glance.

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