Logging In To Your HelpDocs
Setting the URL Style for your Articles
Understanding Smart 404 Pages
The HelpDocs Trial
Adding or Changing Your Profile Image
Switching Between Multiple Accounts
Understanding Top Articles
Setting Up a Custom Domain
Writing and Editing Articles
Adding an HTML Block
Using Markdown Blocks
Embedding Audio Files
Using Code Blocks
Getting Started with Content Blocks
Using Quote Blocks
Moving an Article to a Different Category
Inserting Images into Ordered Lists
Adding Note, Tip, and Warning Callouts
Switching the Editor Mode
Adding Tags to Articles
Article Backups, Revisions, and Versioning
Using Ordered Lists
Understanding Article Statuses
Text Editor Shortcuts
Using help.new to Create Articles
Linking to a Part of an Article
Understanding Search Results
Creating a Subcategory
Adding a Table of Contents
Featuring an Article
Restoring Deleted Articles
What is Readability?
Incompatible Browser Extensions
Editing Category Metadata
Exporting & Backing Up Your Articles
Collaborating on Articles with Presence
Hiding Articles from Public Search Engines
Delete a Category
Downloading Articles to PDF
Creating Draft Versions of Published Articles with Working Copy
Bulk Select & Edit Multiple Articles
Setting Up Integrations
Configuring Your Slack Integration
Sharing Articles From HelpDocs to Slack
Installing the Slack Integration
Get Feedback, Activity, and Contact Form Notifications in Slack
Available Commands in Your Slack Workspace
Connecting Sunshine Conversations
Enabling Comments with Disqus
Syncing Content to elevio
Connecting Google Analytics
Adding a Feedier Carrier
Using HelpDocs with Ticketing Systems
Connecting Gainsight PX
Customizing your HelpDocs
Making Your Printed HelpDocs Look Nicer
Customizing Feedback Icons
Add HTML Before the Closing Body Tag
Adding Lightboxes to Images
Making Tables Scroll When They're Too Wide for the Page
Using a Background Image in the Header
Disabling Related Articles
Using Different List Styles
Overriding the Font on Your Knowledge Base
Using HelpDocs with RTL Languages
Disabling Top Articles
Getting Help with Code Snippets
How to Add Extra Spacing
Condense Top Article Spacing on Bars V4
Disabling Authorship and Updated Times
How to Change the Logo Link
Making Video Embeds Responsive
Custom HTML Templates
Understanding the Contact Form
Testing Customizations with .dev
Choosing a Template
Adding an Open Graph Fallback Image
Changing the Language in Common Phrases
Customizing an Article Slug, Meta Description & Short Version
Hosting HelpDocs at a Subfolder of Your Site
Adding Icons to Categories
Featuring a Category
Adding URL Redirects
Uploading Your Brand Logo
Adding Custom CSS
Setting Category Display Order
Hiding the Contact Button
Setting a Custom Favicon
Adding Custom Navigation Links
Adding Cookie Consent
Setting Article Display Order
Understanding Multilingual Translation
Setting Up Multilingual
Automatically Translate Articles with Machine Translations
Removing Permission Groups from Articles
Assigning Permission Groups to Categories
Creating and Managing Permission Groups
Assigning Permission Groups to Articles
Getting Started with Permissioning
Setting Up and Using SAML Single Sign-On
Using OpenID Connect for Single Sign On
Accessing User Data in HelpDocs
Shared Password Protection
Configuring Slack Single Sign On
Restricting Your Docs to Logged In Users
Restricting your HelpDocs with Custom JWT SSO
Data & Analytics
Getting Team Event History with Audit Trail
Exporting Your Stats
What is the Happiness Score?
What are Tickets Avoided?
Understanding Articles Clicked
Adding Lighthouse Trigger Buttons to Webflow
Lighthouse Widget API
Integrating Lighthouse with Live Chat Providers
Tax Residency Certificates and Forms
Changing Your Plan
Subscribing to a Plan for the First Time
Cancelling Your Account
Updating Your Billing Information
European Union VAT Charges
Invoices and Email Receipts
Is my data secure and protected?
I’m seeing a blank screen when I load my knowledge base
I've added a script but it isn't working
Help! My app's not loading 😭
Can I host my internal docs in HelpDocs?
My Article Has a Blank Space to the Left. What's Wrong?
Can I Change the HelpDocs Branding?
Can I migrate or import my data from another service?
Can I host my API docs in HelpDocs?
How do related articles work?
How do I reset my password?
What is an account slug?
Help! No articles are appearing on my knowledge base
I can't log into my HelpDocs account
Will translated articles be deleted if I remove that language?
Is HelpDocs GDPR compliant?
How do I change my email?
Who counts towards the user limit on plans?
One of my headings isn't showing in the table of contents
Can I embed files into HelpDocs?
Why isn't my contact form showing up?
I'm getting 'Your connection is not private' on my custom domain
How do I publish an article that's not available in the default language?
HelpDocs Support Scope
Can I use multiple HelpDocs accounts together?
Finding CSS Selectors in Your Browser
Clearing the Cache in Your Browser
Creating a Knowledge Base from Scratch
Optimizing Your Knowledge Base for Search
Writing Clear and Digestible Knowledge Base Articles
Table of Contents
Updated by Jarratt Isted
No doubt you've seen Cookie Consent banners around the web in the last few years. They give visitors a heads up users about being tracked.
HelpDocs comes with the ability to enable a cookie consent banner on your knowledge base without any code. It changes based on your Primary Color and any options you choose.
Enabling Cookie Consent
- Head to Settings > Privacy
- Click Enable Cookie Consent
- Hit Save Changes
Cookie Consent Options
The built-in Cookie Consent comes with a bunch of options so it's easy to customize without using code. Here's a lowdown on what you can change in-app.
You can choose what level of consent you'd like to display to your visitors.
What it does
This adds a cookie to the visitor's browser so the consent popup doesn't appear when they navigate the page.
Gives the user an option to
After selecting Opt-in you'll be able to add Essential Cookies that won't be removed if the visitor chooses Deny.
Ironic we know—but this drops a cookie so we know the visitor doesn't want to be tracked for that session.
This may affect your analytics. Learn more over here.
Choose how your banner appears on your knowledge base.
You can either show it as a full-width banner on the top or bottom of your knowledge base or you can make it appear floated at one of the sides.
If you've enabled Opt-in as the Consent Type you'll be given an option to add essential cookies. These won't be removed if the visitor clicks Deny.
You'll want to add the cookie name or key as the Essential Cookie string.
Opt-in Affecting Analytics
Your analytics will stop being recorded if you enable the Opt-in mode and the visitor chooses Deny. You may want to add these cookies to Essential Cookies so your analytics run smoothly:
_hdufor user tokens
_hdsfor session tokens